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Tech Tip: CA Privileged Identity Manager - Generate Diagnostic Information about a UNAB UNIX/LINUX Endpoint.

  • 1.  Tech Tip: CA Privileged Identity Manager - Generate Diagnostic Information about a UNAB UNIX/LINUX Endpoint.

    Posted Oct 06, 2015 09:57 AM

    SUMMARY:

    To generate diagnostic information about a Unix Authentication Broker (UNAB) UNIX/LINUX endpoint, the Unix Authentication Broker (UNAB) "support.sh" utility collects information to help CA Support.

     

    SOLUTION:

    -For instance, on UNIX (Solaris):
    # cd /tmp
    # pwd
    /tmp
    # /opt/CA/uxauth/lbin/support.sh
    UNAB found in the /opt/CA/uxauth directory
    Gathering version info of UNAB binaries, this may take a minute
    Adding system log files ...
    CA ControlMinder seversion v12.81.0.1912 - Display module version

    Copyright (c) 2013 CA. All rights reserved.

    Running under:  SUN Solaris
    Compressing support file, this may take a moment

    Support file is ready in the /tmp directory.
    Please send it to CA support personnel.

    NOTE: Additional troubleshooting information gets into support file only if
          UNAB debugging was enabled at the moment the problem occurred.  The
          agent debugging can be turned on via the debug_level token in uxauth.ini
          file.  Debugging output of individual UNAB components (pam, nss, agent)
          can be manipulated via uxconsole -debug functionality.
    #


    And here the output result:
    #  # ls -l /tmp/support-UNAB*
    -rw-r--r--   1 root     root     11521415 Oct  5 10:07 /tmp/support-UNAB-hostname.201510051006EDT.tar.Z

     

    -For instance, on LINUX:

    # cd /tmp
    # pwd
    /tmp
    # /opt/CA/uxauth/lbin/support.sh
    UNAB found in the /opt/CA/uxauth directory
    Gathering version info of UNAB binaries, this may take a minute
    CA ControlMinder seversion v12.81.0.1912 - Display module version

    Copyright (c) 2013 CA. All rights reserved.

    Running under:  Linux
    Compressing support file, this may take a moment

    Support file is ready in the /tmp directory.
    Please send it to CA support personnel.

    NOTE: Additional troubleshooting information gets into support file only if
          UNAB debugging was enabled at the moment the problem occurred.  The
          agent debugging can be turned on via the debug_level token in uxauth.ini
          file.  Debugging output of individual UNAB components (pam, nss, agent)
          can be manipulated via uxconsole -debug functionality.
    #


    And here the output result:
    # ls -l /tmp/support-UNAB*
    -rw-r--r-- 1 root root 25267950 Oct  5 15:11 /tmp/support-UNAB-hostname.201510051510CEST.tar.gz
    #

     

    Christian Goulard

    CA Technologies

    Sr Support Engineer