Symantec Privileged Access Management

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Error when trying to export report to any format into CA PIM

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  • 1.  Error when trying to export report to any format into CA PIM

    Posted 10-14-2015 11:26 AM

    Good morning to all CA PIM / CA BI experts...

     

    I'm implementing CA PIM with default reports into CA BI.

     

    The process of view reports previously generated works fine.

     

    13-Oct-15 10-40-32 AM.jpg

     

     

     

    The problem comes when try to export the report to any format (pdf, doc, etc...)

     

    13-Oct-15 10-40-48 AM.jpg

     

     

    Here the error...

    13-Oct-15 10-41-03 AM.jpg

     

    If try to export the same report directly from InfoView, it works correctly.

     

    ¿Some ideas to solve it?

     

    Thanks a lot for your help!

     

    Best regards.

     

    Luigi.



  • 2.  Re: Error when trying to export report to any format into CA PIM

    Posted 10-14-2015 11:31 AM

    Thanks for posting this question! CA PIM Office Hours are happening right now if you'd like to join: CA Inc



  • 3.  Re: Error when trying to export report to any format into CA PIM

    Broadcom Employee
    Posted 10-19-2015 06:46 PM

    Hi Luigi

     

    - Are you seeing the issue when you export to PDF format only ?

    - Do you have same locale on your CABI server and your workstation where launching the report page ?

     

    Regards

    Gwan



  • 4.  Re: Error when trying to export report to any format into CA PIM
    Best Answer

    Posted 10-21-2015 11:34 AM

    Luigi,

     

    I believe we have narrowed the issue down to IE Security settings. I am checking to see which ones it could be and will update this post with deatils.

     

    Thanks,

     

    Aaron