CA Client Automation

Expand all | Collapse all

How to Clean Pending Workflow Issues Found UPM

  • 1.  How to Clean Pending Workflow Issues Found UPM

    Posted 12-21-2018 05:16 PM

    Hi guys

     

    i need Clean this 

     

    2018-12-21 18:12:15,350 [ExportTask] INFO [com.ca.pmengine.decision] - BasefolderC:\Program Files (x86)\CA\DSM\PatchManagement\downloads
    2018-12-21 18:12:15,350 [ExportTask] INFO [com.ca.pmengine.decision] - Export Patch Analysis Task Ends
    2018-12-21 18:12:15,350 [ExportTask] INFO [com.ca.pmengine.decision] - Export Patch Processing Complete
    2018-12-21 18:12:15,350 [ExportTask] INFO [com.ca.pmengine.decision] - Export Patch Analysis Task Ends
    2018-12-21 18:12:18,350 [DecisionMonitor] DEBUG [com.ca.pmengine.decision] - Starting new Export Task
    2018-12-21 18:12:18,350 [ExportTask] DEBUG [com.ca.pmengine.decision] - Export Patch Analysis Task Begins
    2018-12-21 18:13:54,350 [WorkflowTask] INFO [com.ca.pmengine.decision] - Workflow Processing Starts
    2018-12-21 18:13:54,350 [WorkflowTask] DEBUG [com.ca.pmengine.decision] - Checking for workflow processed Patches
    2018-12-21 18:13:54,350 [WorkflowTask] DEBUG [com.ca.pmengine.dao] - getWorkflowsNotCompleted(): query = SELECT workflow_uuid, object_uuid, object_type, success_next_state, failure_next_state, result, when_created, when_completed FROM upm_workflow WHERE when_completed IS NULL OR when_completed = 0
    2018-12-21 18:13:54,366 [WorkflowTask] DEBUG [com.ca.pmengine.dao] - getWorkflowsNotCompleted(): row count = 211
    2018-12-21 18:13:54,366 [WorkflowTask] DEBUG [com.ca.pmengine.decision] - 211 Pending Workflow Issues Found
    2018-12-21 18:13:54,366 [WorkflowTask] DEBUG [com.ca.pmengine.decision] - Workflow {54d7bc01-91b2-03e8-86d9-b5aa860c73ae}, Patch f8e32b7c-6a98-4536-8d76-3cb2e6396048 response is still pending
    2018-12-21 18:13:54,366 [WorkflowTask] DEBUG [com.ca.pmengine.decision] - Workflow {3d49ea05-8c7b-03e8-a754-b5aa860c73ae}, Patch 104ec0a6-f623-4b3f-a0fa-d74e8e8497f5 response is still pending



  • 2.  Re: How to Clean Pending Workflow Issues Found UPM

     
    Posted 12-21-2018 05:25 PM

    Why do you need to change the status.  It should clear itself when it can.  If it is waiting for download to occur you can change the package to deferred



  • 3.  Re: How to Clean Pending Workflow Issues Found UPM

    Posted 12-22-2018 09:29 PM

    Hi I had previously created the following threadhttps://communities.ca.com/thread/241818165-failed-to-download-upm 

    I still have the same problem, I opened a case to support which already has 2 months and the problem persists. I have proceeded to:

    - reinstall patch management

    - reinstall CIC

    - Put the Log in a debug level

     

    And for this reason I think that perhaps eliminating this from the logs I can have the cleanest log and discard and management is considering using SCCM to patch agents.

     

    I need to correct the inconvenience of the download, otherwise we will be eliminating ITCM from our platform due to security issues as the agents can not patch and I can not have both platforms at the same time

     

    thanks



  • 4.  Re: How to Clean Pending Workflow Issues Found UPM

     
    Posted 12-25-2018 03:07 PM

    please send me the issue number  via email richard.lechner@broadcom.com.  I will take a look.