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2019 OS Support  Agent

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  • 1.  2019 OS Support  Agent

    Posted 05-06-2019 01:38 AM

    Hi Team,


    Any forecast on windows 2019 OS support for ITCA 14.2 or any new version?

    Can anyone confirm the date?


    Thanks and Regards

    Varun kumar

  • 2.  RE: 2019 OS Support  Agent
    Best Answer

    Posted 07-04-2019 09:28 AM
    Solution SO08958 adds Server 2019 support.

  • 3.  RE: 2019 OS Support  Agent

    Posted 07-17-2019 09:15 AM
    Hello, we installed the SO08958 solution, but in the inventory it still shows Windows 2016.


  • 4.  RE: 2019 OS Support  Agent

    Posted 07-17-2019 10:46 AM

    Make sure to install the patch on the Agent, Domain Manager, and any remote Admin Consoles.




  • 5.  RE: 2019 OS Support  Agent

    Posted 07-17-2019 01:59 PM
    Thanks Steve, I checked and the installation of the fix was made with WinOffline, the original installation was in ... \ca\ agent\osconfig.xml and the utility left it in .. \ca\DSM\agent\osconfig.xml.

    We correct the installation of the agent and it works OK.


  • 6.  RE: 2019 OS Support  Agent

    Posted 07-25-2019 09:10 AM

    Is there a way to include the solution SO08958 in the DSM agent for new installations? Or I need always to install the agent and then the solution SO08958?

    Paulo Vilares

  • 7.  RE: 2019 OS Support  Agent

    Posted 07-25-2019 10:00 AM
    Edited by Michael Treichler 07-25-2019 03:16 PM
    If you are on 14.0SP2 there is feature where can customize the installation or upgrade process to install patch like  SO08958.  Below URL "Simplified Master Image Update" section.

    I have not modified my agents to install SO08958 yet, below is example InstallTestFixes.bat using for some other patches.   You could also call ApplyPTF.exe or WinOffline.exe from batch file too, keep in mind WinOffline has a .NET Framework requirement.

    Another approach is to use and SD policy to deploy SO08958.   Query where OS=Srv2016 and build number = 1809 or 1903 would work to ID your 2019 machines that need SO08958.

    :REM M. Treichler 03/2018 script attempts to
    :REM Copy TestFixes for OSIM agent install.
    :REM Install TestFixes for OSIM agent install.

    SET TESTFIXESVER=14.0.2000.255
    SET ITRM_DIR=%ProgramFiles%\CA\DSM\Bin

    ECHO Installing following patches via installTestFixes.bat >%TEMP%\%INSTLOG%
    DIR /b .\*.jcl >>%TEMP%\%INSTLOG%

    COPY /Y .\*.dll "%ITRM_DIR%\" >>%TEMP%\%INSTLOG%
    XCOPY /SEDCY .\*.exe "%ITRM_DIR%\" >>%TEMP%\%INSTLOG%
    IF %PROCARC%==x86 "%ITRM_DIR%\%PROCARC%\RCMirrorInstall.exe" -install >>%TEMP%\%INSTLOG%
    IF %PROCARC%==AMD64 "%ITRM_DIR%\%PROCARC%\RCMirrorInstall.exe" -install >>%TEMP%\%INSTLOG%

  • 8.  RE: 2019 OS Support  Agent

    Posted 07-26-2019 10:05 AM
    ​Thanks Michael!
    The solution you have provided (Simplified Master Image Update) is the solution that I was looking for. I was not aware of this new feature.

    I have done a simple test that calls ApplyPTF executable to install the patch and it was a success. The Deploywrapper executes the InstallTestFixes.bat as expected.

    21268: 2019-07-26 13:06:03 : Finished runMSIWrapper selected agent installation ret = <0>
    21268: 2019-07-26 13:06:03 : invokePatchFile begin:
    21268: 2019-07-26 13:06:03 :    current dir <C:\ITCM\Windows_x86\Testfixes>
    21268: 2019-07-26 13:06:03 : runProcess cmd: "C:\ITCM\Windows_x86\Testfixes\InstallTestFixes.bat"
    21268: 2019-07-26 13:06:06 : invokePatchFile exit: 10

    Thanks for sharing the solution and for sharing your example script.