Clarity Client Automation

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Configuration Policies outdated.

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  • 1.  Configuration Policies outdated.

    Posted 05-03-2019 11:41 AM

    Configuration policies are staying outdated and not updating. I've created configuration jobs for location awareness. They act like they are going to run and then just disappear from the list without changing anything.

     

     

    The dates are 

     



  • 2.  Re: Configuration Policies outdated.

     
    Posted 05-03-2019 11:48 AM

    open a support issue set tracing to detail on the manager the ss the agent is associated with and an  agent.  redeploy the policy wait for the policy to disappear then attach all the logs to the issue.



  • 3.  Re: Configuration Policies outdated.

    Posted 05-03-2019 12:07 PM

    I uploaded the logs to the ticket with location awareness not updating as I am pretty sure this is the cause for that issue. Would you recommend opening a separate ticket instead?



  • 4.  Re: Configuration Policies outdated.

    Posted 05-03-2019 12:23 PM

    Please request:

     

     

     

    PRODUCT: Desktop and Server Management                   RELEASE: R14

     

     

     

    PROB #:  9999      FN: T437302    FT: D5J        DATE:    24 Apr 2019

     

    STARTRAK PRODUCT NAME: DTSVMG (Star Problem Product)

     

     

     

    PROBLEM SYMPTOM: WIN-LOCATION POLICY NOT DISTRIBUTING



  • 5.  Re: Configuration Policies outdated.

    Posted 05-03-2019 12:28 PM

    Which of these options would you like me to select? Desktop and Server management is not an option and it will not accept that manually entered.



  • 6.  Re: Configuration Policies outdated.
    Best Answer

    Posted 05-03-2019 12:30 PM

    Client Automation - IT Client Manager.

     

     

     

    From: joeyfigueroa <communityadmin@communities-mail.ca.com>

    Sent: 03 May 2019 17:28

    To: STEVE PARKER <parst04@ca.com>

    Subject: Re:  - Re: Configuration Policies outdated.

     

     

     

    *CAUTION: This email originated from outside of Broadcom. Do not click

    links or open attachments unless you recognize the sender and know the

    content is safe.*

    CA Communities <https://communities.ca.com/?et=watches.email.thread>

     

     

    Re: Configuration Policies outdated.

     

    reply from joeyfigueroa

    <https://communities.ca.com/people/joeyfigueroa?et=watches.email.thread> in *CA

    Client Automation* - View the full discussion

    <https://communities.ca.com/message/242174860-re-configuration-policies-outdated?commentID=242174860&et=watches.email.thread#comment-242174860>



  • 7.  Re: Configuration Policies outdated.

    Posted 05-03-2019 12:35 PM

    ticket opened. thank you for your help.