Clarity Client Automation

Failure during scalability server change (caf setserveraddress)

  • 1.  Failure during scalability server change (caf setserveraddress)

    Posted 11-21-2018 10:52 AM

    Hi all.

    Best regards.

    We have a list of approximately 1300 computers, which communicated with a scalability server, this was changed to a new one, for this reason the configuration was made to change the SS (Right click to all computers, change scalability server), however, it failed in the great majority.

    When performing the configuration of the new SS (caf setserveraddress new_SS) manually, you have the following error:

    Failed to send a message to coffee:. Possible reasons for this are: the host may not be contactable, coffee may not be running or coffee is too busy to reply. The command failed.

    I found this information in the CA documentation (link below), however, I do not know if that is the solution to be able to change the SS to the missing computers, and if that is the solution I would like to know how that script can be executed .


    Thank you very much for your attention friends.

    Best regards.

     

     

    Unable to direct agents to Scalability server - CA Knowledge