CA Client Automation

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Question on upgrade 12.9 => 14.0

  • 1.  Question on upgrade 12.9 => 14.0

    Posted 06-05-2017 04:26 AM

    Hi all,

    I have this situation:

    - CA ITCM version 12.9

    - CA Service Desk 14

    - Remote MDB shared for both solutions

     

    I need to upgrade my ITCM environment. The SD upgrade process has already passed on the MDB with the 14.x version setup. Now, before the IT Client Automation r14 setup, I must run the remote MDB setup again?

     

    Best regards



  • 2.  Re: Question on upgrade 12.9 => 14.0

    Posted 06-05-2017 05:44 AM

    When you upgrade the domain manager it will automatically check the MDB and apply any upgrades/fixes if necessary. Its best to have SD stopped and a backup of the MDB taken before you upgrade Client Automation. Also make sure the user running the upgrade has full access to the SQL Server and MDB.



  • 3.  Re: Question on upgrade 12.9 => 14.0

    Posted 06-05-2017 06:05 AM

    If you face any errors like 1603 during installation, please refer to following article.

     

    - How to resolve the common causes of installation failures for CA client Automation Domain Managers

    https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1995287.html

     

    Thanks

    Yas