Question on upgrade 12.9 => 14.0

[MassimoBNET]

Hi all,

I have this situation:

- CA ITCM version 12.9

- CA Service Desk 14

- Remote MDB shared for both solutions

 

I need to upgrade my ITCM environment. The SD upgrade process has already passed on the MDB with the 14.x version setup. Now, before the IT Client Automation r14 setup, I must run the remote MDB setup again?

 

Best regards

[Steve Parker]

When you upgrade the domain manager it will automatically check the MDB and apply any upgrades/fixes if necessary. Its best to have SD stopped and a backup of the MDB taken before you upgrade Client Automation. Also make sure the user running the upgrade has full access to the SQL Server and MDB.

[Yasuyuki Miura]

If you face any errors like 1603 during installation, please refer to following article.

 

- How to resolve the common causes of installation failures for CA client Automation Domain Managers

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1995287.html

 

Thanks

Yas