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agent dont collect windows system updates

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  • 1.  agent dont collect windows system updates

    Posted 11-03-2017 05:40 PM

    Some of my equipment does not present the actual level of patches that are currently installed even when the team continuously reports to the manager

     

       

     

    in some cases only some patches are seen as shown previously

     

      

    in others none are shown

     

    some idea that I need to check on the equipment, maybe some asset job for commands or verification that is needed



  • 2.  Re: agent dont collect windows system updates

    Posted 11-03-2017 06:23 PM

    Hey Jon,

     

    There's an agent side patch for collection of System Updates by the AM agent:

     

    r12.9 GA: T5IZ292 (Inventory collect timeout on age)

    r14.0 GA: T5IZ342 (System update inv collect timeou)

     

    If I remember correctly this was fixed permanently in the SP1 release, and forward.  Root cause was a timeout within the AM agent for waiting for the WMI/wmic command to return the completed list of system updates.  The timeout was too short, hence the data would get missed from being collected on every endpoint.

     

    You can open a support case to request the patch if you're on either of those versions.

     

    -Brian



  • 3.  Re: agent dont collect windows system updates

    Posted 11-03-2017 06:49 PM

    Hi Brian, i have version 12.9.0.338



  • 4.  Re: agent dont collect windows system updates
    Best Answer

    Posted 11-03-2017 06:58 PM

    Your agents need patch T5IZ292.  Please open a support case requesting that patch.



  • 5.  Re: agent dont collect windows system updates

    Posted 11-03-2017 07:09 PM

    Thanks Brian, i open a support Case



  • 6.  Re: agent dont collect windows system updates

    Posted 11-03-2017 07:13 PM

    Yupp, got it.