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How can I install an agent on windows 10 system?

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  • 1.  How can I install an agent on windows 10 system?

    Posted 12-27-2016 05:55 AM

    Hi,

     

     

    We have CA ITCM 12.9 in our environment. I have deployed an agent on Windows 10 system and it's done successfully. But, in DSM explorer under that system's properties OS is showing Windows 8 Pro instead of windows 10.

    I used below agent for deployment.

    CA DSM Agent + AM, RC, SD plugin(s) 12.9.0.338 Windows_x86

     

     

    Regards,

    Paul



  • 2.  Re: How can I install an agent on windows 10 system?
    Best Answer

    Broadcom Employee
    Posted 12-27-2016 06:15 AM

    Hello ,  did you have  the  opportunity to see following tehcdoc :

    https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1231004.html

    It contains info to import Package for windows 10 and fix for :

    Windows 10 recognition patch RO86776.CAZ must also be applied to the Domain Mangers, Enterprise Manager and Remote DSM Explorer machnines.

     

    best regards.Maurizio.



  • 3.  Re: How can I install an agent on windows 10 system?

    Broadcom Employee
    Posted 12-27-2016 08:48 AM

    You need to be on version 14 for win 10 support.

     

     

     

    Sent from my Verizon, Samsung Galaxy smartphone