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Someone can help me? I have an issue with CA Video Capture Adapter.

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  • 1.  Someone can help me? I have an issue with CA Video Capture Adapter.

    Posted 03-02-2018 03:03 PM

    Hello everybody!! I hope somebody can help me, in machne with windows 10 after restart several times the popup windows with notifications says me "Is necessary restart your machine to end the configuration CA IT Client Manager r12 Video Capture Adapter".

     

    In DSM Explorer I disable all the remote control policy related with video capture, and it doesn't work.

     

     

    Here are some screenshots from the problem.

     

     

     

     

    Thanks for the help!



  • 2.  Re: Someone can help me? I have an issue with CA Video Capture Adapter.
    Best Answer

    Posted 03-02-2018 03:08 PM

    The patch described in this technical document will address that issue as well:

    Remote Control Windows 10 1709 (Falls Creator Upda - CA Knowledge 

     

    The patch, and supporting files are attached to that technical document.



  • 3.  Re: Someone can help me? I have an issue with CA Video Capture Adapter.

    Posted 08-21-2018 04:24 PM

    Brian, this error is not for the Remote Control, is when I'm trying to install CA Client Automation R14 SP2



  • 4.  Re: Someone can help me? I have an issue with CA Video Capture Adapter.

    Posted 08-21-2018 04:30 PM

    Did you intend to reply to this thread from last March?  Or is this meant for your newest post regarding the install of ITCM?

     

    For this thread, regarding the popup notification to restart the computer for the "CA IT Client Manager r12 Video Capture Adapter", the updated driver attached to the referenced KB article will prevent further instances of that popup notification.  All the instructions are in the referenced KB article.



  • 5.  Re: Someone can help me? I have an issue with CA Video Capture Adapter.

    Posted 08-21-2018 05:49 PM

    Sorry Brian, I didn't want to Reply this anwser.