Failed to allocate a slave id for transfer

[sacwa01]

Hi,

 

On clients Domain Manager we are unable to Stage Packages to remote Scalability Servers.

The error on the DTSAGent Log on the DM is:

110717-12:04:05.5322814L|012588|00003130|dtsagent |dtsEH_Spawn_Slav|EH.c |014557|ERROR | Failed to allocate a slave id for transfer <I3c6k0nh>, there are none spare
110717-12:04:05.5323970L|012588|00003130|dtsagent |dtsEH_Spawn_Slav|EH.c |014557|ERROR | Failed to allocate a slave id for transfer <I3efk0nq>, there are none spare
110717-12:04:05.5325873L|012588|00003130|dtsagent |dtsEH_Spawn_Slav|EH.c |014557|ERROR | Failed to allocate a slave id for transfer <I3ock0pb>, there are none spare

 

The Job itself has a status of Queued:

[2017-07-11 11:50:37 AM] INIT 48409 - 48410
[2017-07-11 11:50:42 AM] QUEUED

 

The DM is running 14.1

Anyone come across this before?

 

Thanks

Wayne

[Brian_Fontana]

Hi Wayne,

 

By default, the DTS Agent has a concurrency setting of 10-- allowing 10 simultaneous transfers to occur.  You should be able to open windows task manager and see 10x tngdta.exe processes running.

 

However, I'm getting the impression your transfer has been queued for an exorbitant amount of time and has not started.

 

I recommend you follow the steps on this document:

CA Client Automation Software Delivery cleanup procedure 

 

As an alternative to the manual steps, you can download the WinOffline tool from here:

Latest WinOffline -- 5 June 2017 

 

Run WinOffline --> Next --> Check the option "-cleanserver" --> Start

 

WinOffline will stop CAF and perform some cleanup on the server, and restart CAF.  Afterwards (using WinOffline or following the manual procedure), you'll need to terminate/recreate your software jobs.

 

-Brian

[sacwa01]

Hi Brian,

 

Thanks for your response. You are correct, there are multiple tngdta.exe processes running and transfers have not started.

I will run the cleanup procedure and check status thereafter.

 

Regards

Wayne