Remote control status = stopped

[Legacy User]

i have many computer in Remote control status = stopped.

i check the computer and typing the command "caf start rchost" and then the status changed but this issue repeat in many computers is posible identify root cause or stablish remediation on asset

[Legacy User]

Hi Jonathan,

 

you may check TEC505844 at

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec505844.aspx

 

Regards, Gerald

[Legacy User]

this is not my case because the computer show stopped

 

[lecri01]

Do a caf status rchost is it enabled? If no then something performed a caf disable rchost

If it is enabled lock at the trc_rchost.log file.  The last thing the agent did is at the end of the file.

 

There is also a cafcmd.log (not exact name)  it will show the caf stop rchost command.  This will tell you when it was disabled if it was manually disabled or disabled by a script or other application.

 

Also in the logs directory is there a crash log for rchost. If the process crashed there will be a log.

 

 

 

Sent from my Verizon, Samsung Galaxy smartphone