Job setup warning. no target installations found in evaluation step

[Legacy User]

Good afternoon

 

I request your collaboration with a failure when trying to perform an uninstall procedure of an application called CCleaner from Software jobs, I appreciate the following error message:

 

Job setup warning. No target installations found in evaluation step.

 

According to CA you have this solution to that problem:

 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1151517.html

 

I do the command that is mentioned and I execute it in the machine where the agent is installed but nothing happens the deployment of the uninstaller I have the following way:

 

[lecri01]

To perform an uninstall procedure Clinet Auto must have an install record of that software.  You can create an install procedure that does an install or you can send a job that call SD_acmd createinstallrecord

 

Richard Lechner

Principal Engineering Services Architect

 

CA Technologies

Mobile: [phone] | [e-mail]

 

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[Jean-Yves Guiblet]

Hello,

 

This message means that target machine has not the software CCleaner 5.28 1 in the "Installed Packages" folder

 

 

In the screenshot I could see a SD Job Container in waiting status for CCLeaner 5.28 1:Instalar

 

Maybe there is a problem with collect of SD job status by "Software Delivery manager: installation manager" (sdmgr_im)

 

Please try to retry it on DOMAIN :

Caf stop sdmgr_im

or (caf kill sdmgr_im)

caf start sdmgr_im

 

 

 

If CCLeaner 5.28 has been installed without usage of ITCM SD package, you could execute this command on a target machine :

 

sd_acmd AddInstallRecord "CCleaner 5.28" "1" "instalar" current current "" ""

caf start sdagent

 

Then after some minutes CCleaner 5.28 should appear under "Installed Packages" folder of the machine and the uninstall job should be executed on the machine.

 

Thanks.

Regards,

Jean-Yves