Clarity Client Automation

Tuesday Tech Tip:  reversed identity with proxy messages in cam logs

  • 1.  Tuesday Tech Tip:  reversed identity with proxy messages in cam logs

    Posted 09-08-2015 02:36 PM

    Hi

    We often come across issues with cam communication such as agent registration issues,camping timeout messages or issues related to DSM Explorer being slow and CA Support advises clients to make a configuration change to the cam.cfg to set disable_proxies = yes. We recommend  that the change be made on all Domain Managers and on the scalability servers or where the message occurs.

     

    This is documented in the following technical document TEC539203.

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec539203.aspx

     

    Other tips related to setting this value

    1. make sure that in the disable_proxies = yes  line that you have a space after "s" and "=" and between the "=" and the letter "y".

    2. after saving the cam.cfg run on a command line:

    caf stop

    camclose &cam stop -c -l

    caf start

     

     

    To verify if you have this issue occuring open the %CAI_MSQ%\logs\DG0000#.logs and look for messages as


    queue 3.230.11.33:4104 reversed identity with proxy 3.230.9.86:4104


    Hope this is helpful

    Joe