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Patch download error

  • 1.  Patch download error

    Posted 08-19-2016 04:59 AM


    Hi,

     

    I have installed the upgraded to CA IT Client Manager 14.0 along with CA Patch Manager 14.0.

    I am able to accept the patches but it is getting at packaging state. Below are the logs:

     

    2016-08-19 03:30:00,937 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patch Downloads Processing Starts

    2016-08-19 03:30:00,937 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patch with pending Download Adobe Flash Player 22.0.0.209 NPAPI x86 {a2ed2d22-ccf7-491c-a4d0-8054bda0df6d} found, begin processing

    2016-08-19 03:30:00,953 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patch Adobe Flash Player 22.0.0.209 NPAPI x86 {a2ed2d22-ccf7-491c-a4d0-8054bda0df6d} / PatchFile 5bea0190-2df4-4342-b27b-5b43555a7a24 download is scheduled

    2016-08-19 03:30:00,953 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patch Adobe Flash Player 22.0.0.209 NPAPI x86 {a2ed2d22-ccf7-491c-a4d0-8054bda0df6d} downloading is still in progress

    2016-08-19 03:30:01,955 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patch with pending Download MS16-095 - IE11-Windows6.1-KB3175443-x64 {caad4583-f962-4d37-90da-49266e261538} found, begin processing

    2016-08-19 03:30:01,971 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patch MS16-095 - IE11-Windows6.1-KB3175443-x64 {caad4583-f962-4d37-90da-49266e261538} / PatchFile b8001d49-4c5b-40a7-b9ba-4061582be88b download is scheduled

    2016-08-19 03:30:01,971 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patch MS16-095 - IE11-Windows6.1-KB3175443-x64 {caad4583-f962-4d37-90da-49266e261538} downloading is still in progress

    2016-08-19 03:30:02,974 [DownloadedPatchTask] INFO  [com.ca.pmengine.decision] - Patches with pending Downloads Processing Complete

    2016-08-19 03:30:06,953 [DeploymentTask] INFO  [com.ca.pmengine.decision] - Deployment Processing Starts

    2016-08-19 03:30:06,953 [DeploymentTask] INFO  [com.ca.pmengine.decision] - 0 Deployments Found

    2016-08-19 03:30:06,953 [DeploymentTask] INFO  [com.ca.pmengine.decision] - Deployment Processing Complete

    2016-08-19 03:30:09,961 [ExportTask] INFO  [com.ca.pmengine.decision] - Export Patch Processing Starts

    2016-08-19 03:30:09,961 [ExportTask] INFO  [com.ca.pmengine.decision] - Checking for Export Patches

    2016-08-19 03:30:09,961 [ExportTask] INFO  [com.ca.pmengine.decision] - 0 Export Patches Found

    2016-08-19 03:30:09,961 [ExportTask] INFO  [com.ca.pmengine.decision] - BasefolderE:\Program Files\DSM\PatchManagement\downloads

    2016-08-19 03:30:09,961 [ExportTask] INFO  [com.ca.pmengine.decision] - Export Patch Analysis Task Ends

    2016-08-19 03:30:09,961 [ExportTask] INFO  [com.ca.pmengine.decision] - Export Patch Processing Complete

    2016-08-19 03:30:09,961 [ExportTask] INFO  [com.ca.pmengine.decision] - Export Patch Analysis Task Ends

    2016-08-19 03:30:35,404 [Dloader-0] ERROR [com.ca.pmengine.dlm] - Patch: FNP_22.0.0.209_x86.exe {5bea0190-2df4-4342-b27b-5b43555a7a24} failed  with exception detail: fpdownload.macromedia.com

    2016-08-19 03:30:35,404 [Dloader-0] INFO  [com.ca.pmengine.dlm] - Download attempt #2 for 5bea0190-2df4-4342-b27b-5b43555a7a24 has failed.  Rescheduling download...

    2016-08-19 03:30:35,419 [Dloader-1] ERROR [com.ca.pmengine.dlm] - Patch: IE11-Windows6.1-KB3175443-x64.msu {b8001d49-4c5b-40a7-b9ba-4061582be88b} failed  with exception detail: download.microsoft.com

    2016-08-19 03:31:40,202 [WorkflowTask] INFO  [com.ca.pmengine.decision] - Workflow Processing Starts

    2016-08-19 03:31:40,202 [WorkflowTask] INFO  [com.ca.pmengine.decision] - Workflow Processing Complete

     

    I am able to download the patches using the same link from IE.

    Even the patch manager is not creating downloads folder.

    The user is having admin rights as well.

     

    Need help urgently.

     

     

    Thanks in advance,

    Mohd



  • 2.  Re: Patch download error

    Posted 08-19-2016 05:46 AM
      |   view attached

    Your IE is most likely configured to use a proxy server. Have you setup the proxy details in PM?

     

     

     

    When you have made the changes you need to stop/start tomcat I.E “CAF STOP TOMCAT”



  • 3.  Re: Patch download error

    Posted 08-19-2016 06:16 AM

    Hi Steve,

    Yes, we are using proxy server fir IE.

    Which proxy needs to be entered in Proxy settings in PM ? Will it be proxy server address and what will be the port number?

     

    Regards,

    Mohd



  • 4.  Re: Patch download error

    Posted 08-19-2016 07:45 AM

    Mohd,

     

    Your network administrator will have to give you the proxy name and port number.

     

    Rgds,

    Steve.



  • 5.  Re: Patch download error

    Posted 08-22-2016 06:21 AM

    Hi Steve,

     

    I have configured the proxy settings. It creates the download folder with a vb script "versionInfo" but packaging is failing again with below error:

    2016-08-22 04:38:04,456 [Dloader-1] ERROR [com.ca.pmengine.dlm] - Patch: versionInfo.vbs {8df3dbc6-d5cb-427c-8dcd-4987f84daeeb} failed  with exception detail: ftp.ca.com

    2016-08-22 04:38:04,456 [Dloader-1] FATAL [com.ca.pmengine.dlm] - Patch: 8df3dbc6-d5cb-427c-8dcd-4987f84daeeb {8df3dbc6-d5cb-427c-8dcd-4987f84daeeb} IOException caught when attempting FTP connection to host for versionInfo.vbs

     

    Regards,

    Mohd



  • 6.  Re: Patch download error

     
    Posted 08-22-2016 08:05 AM

    You need to configure proxy settings for ftp.  You now have http working but not ftp

     

     

     

    Sent from my Verizon, Samsung Galaxy smartphone



  • 7.  Re: Patch download error

    Posted 08-23-2016 03:39 AM

    HI Steve,

     

    We are using same proxy but after configuring the same, I am getting below error:

    2016-08-23 03:01:28,310 [Dloader-0] INFO  [com.ca.pmengine.dlm] - Patch: versionInfo.vbs {8df3dbc6-d5cb-427c-8dcd-4987f84daeeb} Beginning  download

    2016-08-23 03:01:28,310 [Dloader-0] INFO  [com.ca.pmengine.dlm] - Patch: versionInfo.vbs {8df3dbc6-d5cb-427c-8dcd-4987f84daeeb} Download completed successfully

    2016-08-23 03:01:28,326 [Dloader-0] INFO  [com.ca.pmengine.dlm] - Download for patch 8df3dbc6-d5cb-427c-8dcd-4987f84daeeb has completed successfully.

    2016-08-23 03:01:28,357 [Dloader-0] INFO  [com.ca.pmengine.dlm] - Attempting file extraction to: E:\Program Files\DSM\PatchManagement\downloads\8df3dbc6-d5cb-427c-8dcd-4987f84daeeb

    2016-08-23 03:01:28,545 [Dloader-0] ERROR [com.ca.pmengine.dlm] - Patch: Firefox_Setup_48.0.exe {11fc9ed4-af3a-42ec-85d6-bf8f3eb23174} failed  with exception detail: peer not authenticated

    2016-08-23 03:01:28,560 [Dloader-0] INFO  [com.ca.pmengine.dlm] - Download attempt #1 for 11fc9ed4-af3a-42ec-85d6-bf8f3eb23174 has failed.  Rescheduling download...

     

    Regards,

    Mohd



  • 8.  Re: Patch download error

     
    Posted 08-23-2016 03:47 AM


  • 9.  Re: Patch download error

    Posted 08-23-2016 05:42 AM

    Hi Richard,

    I am bale to download file manually.

     

    Regards,

    Mohd



  • 10.  Re: Patch download error

    Posted 08-24-2016 05:00 AM

    Hi Mohd

     

    is this resolved for you now?

    regards

    Rich



  • 11.  Re: Patch download error

    Posted 08-24-2016 06:24 AM

    No Richard,

    Still getting same error.



  • 12.  Re: Patch download error

    Posted 08-24-2016 06:48 AM

    Have you updated the proxy settings in the administration tab?



  • 13.  Re: Patch download error

    Posted 08-24-2016 11:23 AM

    I have updated the same in the admin tab. After updating, it is giving me error as below:

     

    2016-08-24 11:17:51,314 [Dloader-2] ERROR [com.ca.pmengine.dlm] - Patch: FNP_22.0.0.209_x86.exe {5bea0190-2df4-4342-b27b-5b43555a7a24} failed  with exception detail: peer not authenticated..

     

    Regards,

    Mohd



  • 14.  Re: Patch download error

     
    Posted 08-24-2016 11:29 AM

    That is definitely a proxy error. Have your proxy administration check the logs on the proxy server and have them help you with the proxy settings.

     

     

     

    Sent from my Verizon, Samsung Galaxy smartphone



  • 15.  Re: Patch download error

     
    Posted 08-19-2016 07:24 AM

    Go to the administration tab and populate your download proxy settings those are not kept during upgradr

     

     

     

    Sent from my Verizon, Samsung Galaxy smartphone



  • 16.  Re: Patch download error

    Posted 08-31-2016 06:13 AM

    Hi

     

    do you still need assistance on this?

    regards

    Rich



  • 17.  Re: Patch download error

    Posted 09-01-2016 04:25 AM

    Hi

     

    Are you still having issues with this?

    regards

    Rich



  • 18.  Re: Patch download error

    Posted 09-09-2016 04:48 AM

    Hi Richard,

     

    I am still having the issue with third party software. Am able to download from microsoft as well as content published from CA.

    Error is same as earlier:  Peer not authenticated.

     

    Regards,

    Mohd



  • 19.  Re: Patch download error

    Posted 05-02-2017 08:05 AM

    Hi folks
    Quite old thread... but I have the same issue - most MS patches and Java was downloaded, but Chrome, Firefox, Flash... not,  with error "Peer not authenticated" 

     

    Proxy settings arledy done (I have one proxy address) and with using this proxy I can download files without problem via IE or FF.

     

    Can someone share what helped ?

     

     

     

     

    Regards.

    P



  • 20.  Re: Patch download error

     
    Posted 05-02-2017 08:30 AM

    There is an issue we discovered recently.  Ftp is used to download the install file the content team creates.  If you are using the proxy for ftp patch manager is not following the proxy configuration set for ftp

     

    I suggest you open an issue so you can get the fix once it is created.

     

     

     

    Sent from my Verizon, Samsung Galaxy smartphone