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  • 1.  client automation integration

    Posted 10-30-2015 02:31 PM

    Hi,

     

    I have some servers with CentOS (linux) and client automation 12.8 is not compatible with this operation system. Then I'm thinking how I can have hw and sw inventory from CentOS servers.

     

    I'm wondering make a manual inventory and register this inventory in a sheet (fill up a excel file with predetermined fields, like name, O.S., IP, etc.). Then make a integration between that sheet (excel) and client automation.

     

    Anyone here have idea? What do you think? Is there a way to have CentOs inventory more efficiently?

     

    Regards

     

    Nelson



  • 2.  Re: client automation integration

    Posted 10-30-2015 03:05 PM

    You should be able to install the Redhat Linux Agent on a CentOS box, see the attached email for details. CentOS is functionally equivalent to RHEL, even the version numbers match.

     

    Steve McCormick, ITIL

    CA Technologies

    Principal Services Consultant

    Tel: +1-731-676-4223

    Stephen.McCormick@ca.com

    <mailto:Stephen.McCormick@ca.com>



  • 3.  Re: client automation integration

    Posted 10-30-2015 03:39 PM

    Hi Steve,

    I didn't receive attached file. Could you please send me again?

     

    Regards,

     

    Neslson



  • 4.  Re: client automation integration
    Best Answer

    Posted 10-30-2015 04:21 PM

    Sorry, thought it would have provided a link to the attached email. In any case, just follow this link to a published support statement:

     

    CA Support Statement for Running CA Client Automation (formerly known as CA ITCM) on Compatible Linux® Variants<https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=5ed9861e-8cc2-4846-ab9d-5f27a8004f57&productID=8480>

     

    Steve McCormick, ITIL

    CA Technologies

    Principal Services Consultant

    Tel: +1-731-676-4223

    Stephen.McCormick@ca.com

    <mailto:Stephen.McCormick@ca.com>



  • 5.  Re: client automation integration

    Posted 11-02-2015 10:04 AM

    Hi Nelson

    Usually you should be able to get the agent installed as long as the prerequisites are met like the 32 bit libraries etc,

    Now what you may need to set and export first is this system environment variable

    DSM_ALLOW_SOFT_PREREQS=1

     

    If this fails look at the /tmp folder for the installation files and also in the /opt/CA/DSM/installer/log if it gets that far for the cause of the failure.

    if you get a  kernel check fails message try setting this variable and rerun installdsm

    DSM_IGNORE_PREREQ=YES

    export DSM_IGNORE_PREREQ

     

    Hope this helps

    Joe

     



  • 6.  Re: client automation integration

    Posted 11-03-2015 09:37 AM

    Nelson, was you questions answered ?



  • 7.  Re: client automation integration

    Posted 11-03-2015 12:25 PM

    Hi Gordon.

     

    I will try to install  CentOS following those tips and after that I will respond it. I think that until friday I’m able to respond.

     

    Best Regards,

     

    Nelson de Sousa Pinto Filho

    (31) 2138-1352

    (31) 8407-7521

     

    De: Gordonn_Lamothe

    Enviada em: terça-feira, 3 de novembro de 2015 12:38

    Para: Nelson de Sousa Pinto Filho

    Assunto: Re:  - client automation integration

     

    CA Communities <https://communities.ca.com/?et=watches.email.thread>

     

     

    client automation integration

     

    reply from Gordon Lamothe<https://communities.ca.com/people/Gordonn_Lamothe?et=watches.email.thread> in CA Client Automation - View the full discussion<https://communities.ca.com/message/241837891?et=watches.email.thread#241837891>



  • 8.  Re: client automation integration

    Posted 11-09-2015 09:14 AM

    Hello Nelson

    I was wondering if you were able to get the agent successfully installed on CentOS ?

    Thanks

    Joe



  • 9.  Re: client automation integration

    Posted 11-09-2015 10:20 AM

    Hi Joe! How are you?

     

    I have created a new task (issue) to our Linux team, but unfortunately they don’t get it yet.

     

    I think they will try to install until Friday.

     

    I will let you know. Thank you very much for your help, I really appreciate.

     

    Regards,

     

    Nelson de Sousa Pinto Filho

    (31) 2138-1352

    (31) 8407-7521

     

    De: wiejo03

    Enviada em: segunda-feira, 9 de novembro de 2015 12:14

    Para: Nelson de Sousa Pinto Filho

    Assunto: Re:  - client automation integration

     

    CA Communities <https://communities.ca.com/?et=watches.email.thread>

     

     

    client automation integration

     

    reply from Joseph Wiegand<https://communities.ca.com/people/wiejo03?et=watches.email.thread> in CA Client Automation - View the full discussion<https://communities.ca.com/message/241839206?et=watches.email.thread#241839206>



  • 10.  Re: client automation integration

    Posted 11-16-2015 10:08 AM

    HI Nelson

    I was wondering if you were able to get the agent installed on CentOS ?

    Please advise and its may be faster to open a support issue and someone can assist you.

    Thanks

    Joe



  • 11.  Re: client automation integration

    Posted 12-09-2016 07:13 AM

    Hi Joseph!

     

     

    We have created those variables and the installation worked fine. Now We have dsm agent installed in CentOs. The issue now is: the servers are showed into DSM Explorer like Red Hat OS and NOT like CentOs OS.

    Do you know how we can fix this issue? Are there any configuration to do?

    Regars,

    Nelson

     

     

    DSM_ALLOW_SOFT_PREREQS=1

     DSM_IGNORE_PREREQ=YES

    export DSM_IGNORE_PREREQ



  • 12.  Re: client automation integration

    Posted 12-12-2016 04:13 PM

    Nelson

    that is the way that will have to be managed for now as CentOS comes in classified as Redhat because that is kernel its based upon . This operating system falls under the Linux Variant Support statement which is a best try support option but I would encourage you to start a new idea for operating system support for the CentOS platform so it could be managed a CentOS and the CA Client Automation Community can vote on it for consideration in future releases. 

    Thanks

    Joe