Is there a place in DSM Explorer where I can check the users that connected via Remote Control on specific computers?
We're trying to identify an user, however it's been more than 10 days since the connection was made, I couldn't find the user at the agent logs.
Sessions are logged in "Remote Control - Previous Sessions
however by default this is purged every 24 hours. This interval is controlled in config policy
You can also configure event logging to record sessions but by default this is off
so I am sad to say if you have not changed either of these from the defaults and the rchost log on the host pc does not have the information you need then I do not think you will be able to find this.
You may want to check the DSM Reporter there are several canned reports that may meet your needs a couple that I can advise to try are
once you launch the DSM Reporter by selecting Tools from DSM Explorer and then DSM Reporter
expand the following "/Report Templates/Remote Control/All Sessions by Viewer Name"
this report will give you the following information:
PLease try these and let us know if that helps you
Reason session was terminated
/Report Templates/Remote Control/Selected Sessions by Viewer Name/
Thank you wiejo, but the records were purged...I scheduled a report of RC Connections per Viewer to run daily and save the results for 30 days.
Thank you all for the help.
By default the manager purges the connection history after 24 hours. You can extend this period but I would recommend that you run regular reports and use that as the method for long term saving of the session history.
You should have an event in the Windows Application log from when the session occurred.