Remote Control - Connections History

[marlon.venancio]

Hi all,

 

Is there a place in DSM Explorer where I can check the users that connected via Remote Control on specific computers?

We're trying to identify an user, however it's been more than 10 days since the connection was made, I couldn't find the user at the agent logs.

 

Thank you.

[Richard Little]

Hi marlon.venancio

 

Sessions are logged in "Remote Control - Previous Sessions

however by default this is purged every 24 hours. This interval is controlled in config policy

You can also configure event logging to record sessions but by default this is off

 

so I am sad to say if you have not changed either of these from the defaults and the rchost log on the host pc does not have the information you need then I do not think you will be able to find this.

regards

Rich

[Anon Anon]

Hi

You may want to check the DSM Reporter there are several canned reports that may meet your needs a couple that I can advise to try are

once you launch the DSM Reporter by selecting Tools from DSM Explorer and then DSM Reporter

expand the following "/Report Templates/Remote Control/All Sessions by Viewer Name"

this report will give you the following information:

PLease try these and let us know if that helps you

Thanks

Joe

 

 

Description

All remote control sessions currently registered in the MDB, grouped by viewer name.

Query

The Report will contain: All Sessions

Host

Viewer

User

Time

Duration

Description

Reason session was terminated

 

/Report Templates/Remote Control/Selected Sessions by Viewer Name/ Description

Selected remote control sessions currently registered in the MDB, grouped by viewer name. Only sessions with viewer names matching a specified pattern will be listed.

Query

The Report will contain: All sessions where viewer name matches a specified pattern The user will be asked for objects to include when the report runs.

Fields

The report will list the following properties for the objects found: Host Viewer User Time Duration

[marlon.venancio]

Thank you wiejo, but the records were purged...I scheduled a report of RC Connections per Viewer to run daily and save the results for 30 days.

 

Thank you all for the help.

[Steve Parker]

By default the manager purges the connection history after 24 hours. You can extend this period but I would recommend that you run regular reports and use that as the method for long term saving of the session history.

 

You should have an event in the Windows Application log  from when the session occurred.