Incomplete HW inventory (system > processors)

[Sergio Fernandez Marcos]

Hi,

 

We are seeing that around 12% of our managed assets aren't reporting their "processors" inventory data.

 

The systems that are reporting correctly, report all this information:

 

Attribute    Value

64-bit Support    Yes

Active Core Count    2

Asset Tag    N/A

Core Count    2

Hyper-Threading    Not Capable

L2 Cache    3072 KB

Load Percentage    31172

Max Speed    5200

Model    Intel Core2 Duo E7500

Serial Number    N/A

Socket Designation    CPU

Speed    2933

Stepping    CPU0

Type    P6

Vendor    Intel Corporation

VendorID    GenuineIntel

 

While those failing, only report:

 

Attribute    Value

Asset Tag    To Be Filled By O.E.M.

L2 Cache    256 KB

Max Speed    4000

Socket Designation    U3E1

 

Inventory Collect tasks end with OK status in either case.

 

Our environment is 12.8 FP1.

 

Is this a known issue?

 

Regards.

Sergio

[Richard Little]

Hi Sergio

 

Is there anything common to the servers that have the issue?

regards

Rich

[Sergio Fernandez Marcos]

All servers are almost equal: same CA version, same level of patching.

[Richard Little]

Are they all the same hardware?

[Sergio Fernandez Marcos]

Yes, all servers are VMs with same specifications. Final agents are from multiple customers, with many different configurations (HW, OS, SW, etc.).

[Richard Little]

hmm that is strange.

 

It may need a support case so  we can investigate this further

regards

Rich

[Sergio Fernandez Marcos]

Issue 0216748 has been opened.

[Sergio Fernandez Marcos]

Just to inform, there is a testfix (T55V040) that solves this problem.