caf setserveraddress command failed

[Wasique]

Hi Everyone,

 

I am getting below error on some machine after running caf setserveraddress command:

 

Error: The specified operation has expired. The timeout is usually a client supplied value.

Error: Failed to send a message to caf: . Possible reasons for this are:the host may not be contactable, caf may not be running or caf is too busy to reply. The command failed.

Error: Initialization failed.

 

The machines are missing from DSM Explorer console. I have also tried to reinstall the agent using Infrastructure wizard as well as munaul but that didn't worked as well.

 

 

If anyone knows the solution, Please share.

 

Regards,

Mohd Wasique

[Legacy User]

what is number of client and server? its possible your server have trouble for performance.

in the logs files in agent you collect error, because is possible your agent was corrupt.

 

please include printscreen for command

caf setserveraddress

caf status

Folders and sub folders for

C:\Program Files\CA\DSM\Agent

[Wasique]

Hi Jonathan,

 

Please find the required details and screenshot as below:

Regards,

Mohd Wasique

Attachment(s)

Agent.zip   14.45 MB 1 version

[Richard Little]

Hi

 

Were you able to find the cause of the issue here. I agree with JY that it appears to be a cam problem.

regards

Rich

[Richard Little]

Hi

 

Have you made any progress on checking CAM?

 

Rich

[Jean-Yves Guiblet]

Hi Mohd Wasique,

 

Maybe there is a CAM/CAF communication problem.

 

Please try these commands on the agent and check if they work :

 

camping ssname

caf ping ssname

 

If camping works but not caf ping then problem could be with the CAM fragment_size.

 

To confirm this please try these commands :

 

camping -s 8192 ssname

camping -s 4096 ssname

camping -s 2048 ssname

camping -s 1024 ssname

 

And check for which fragment_size it is working.

 

If "camping -s 1024" is working but not "camping -s 2048" you could set the CAM fragment_size with :

 

camconfig fragment_size=1024

camsave explicit

 

 

If camping does not work for every size then problem could be with UDP port 4104 (blocked by a firewall or router for example).

 

Regards,

Jean-Yves

[Anon Anon]

Hi

I would also verify on the scalability server and Domain Manager that you are not seeing reverse proxy messages in the cam logs this can be corrected following technical document

TEC539203

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec539203.aspx

 

Hope this helps

Joe

[Jordi Palomeras i Porta]

Hi Wasique,

Is the name of the scalability server the agent is depending to, correctly resolved into a valid IP address?

Can you ping geamnwr1011p?

Can you camping it?

Can you try the following command and check if it works?

caf setserveraddress <SSIPAddress>

where <SSIPAddress> is the IP Address of computer geamnwr1011p.

 

Please let us know on the results of these suggestions.

Best regards,

Jordi.

[Jordi Palomeras i Porta]

Hi Wasique,

Did any of the previous suggestions help?

If 'caf setserveraddress' working now?

If any of them helped, can you please mark the question as answered?

Thanks in advance.

Best regards,

Jordi.

[Richard Little]

HI Wasique

 

We are keen to make sure this was resolved for you. Can you let us know if you need any further assistance on this and if it is resolved can you mark the correct answer or post the solution you used.

Thanks

Richard_Little