CA Client Automation

Expand all | Collapse all

How to launch DSM console and access wsdl for CA ITCM?

  • 1.  How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-23-2014 09:36 AM

    Hi Folks,

    I have to launch the DSM console.How could I do that?

    I am also trying to access the wsdl file  of  CA ITCM(r12.5) using the url http://<machinename>/udsm_r11_webservice/mod_gsoap.dll or http://<machinename>/DSM_WebService/mod_gsoap_utf8.dll but its showing that page can not be found.

     

    Please help me to access ITCM webservice and launch DSM console.

     

    Thanks

    Manirul



  • 2.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-24-2014 10:58 PM

    Hi Manirul,

     

    The DSM Explorer can be launched using 'dsmgui'.

    The Web Admin Console can be launched using - http://<servername or IP>/wac/

    To access the wsdl file use - http://<servername or IP>/udsm_r11_webservice/mod_gsoap.dll

     

    If you are unable to access the mod_gsoap.dll link, either web admin console has not been installed correctly or the tomcat plugin is not running.

     

    Regards,

    Lenny



  • 3.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-25-2014 06:01 AM

    Hi Leonard,

    Thanks for your reply.

    Webconsole and webservices component were not installed.I reinstalled these two components.Still I could not launch the Admin Console or access the wsdl file.tomcat is running as i can start or stop tomcat using caf start tomcat/caf stop tomcat.

    Please help me what are the other things to be looked into?

     

    Thanks

     

    Manirul



  • 4.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-26-2014 12:43 PM

    Hi Manirul,

     

    Is it a 64 bit machine or 32bit ?

    Try http://localhost/wac/ .. what is the error in IE.

    Try http://localhost/udsm_r11_webservice/mod_gsoap.dll .. what is the error

    in IE

    Is IIS up and running? Are you able to access a dummy IIS page?

     

    1) Open Start / Programs / Administrative Tools / Internet Information
    Services (IIS) Manager.
    2) In IIS, expand <DSMServer> (local computer), then expand Web Sites and
    then expand Default Web Sites.
    3) Right click on the line UDSM_R11_WebService and select properties in
    the context popup menu.
    4) The "UDSM_R11_WebService properties" dialog box should appear.
    Select the 'Virtual Directory' tab. Check if the 'Local Path' field
    is using the shortnames like "C:\Progra~1\CA\DSM\webservices\bin" and
    if it does change it to the long name format:
    "C:\Program Files\CA\DSM\webservices\bin"
    5) Also right click on the 'Default Web Site' and select 'Properties' in
    the context menu.
    6) Select the 'ISAPI filters' tab and select 'UDSM_R11_WebConsole' and
    click on the 'Edit...' button.
    7) Make sure the 'Executable' field does not contain short name formats
    like "C:\Progra~1\CA\DSM\Web Console\jakarta\isapi_redirect.dll". If
    it does, make sure that the long name version is used:
    "C:\Program Files\CA\DSM\Web Console\jakarta\isapi_redirect.dll"
    8) Restart IIS when possible by issuing the command:
    iisreset
    9) Try to open the web console again.

     

    Regards

    Vimal

    CA Support.



  • 5.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-27-2014 01:55 AM

    Hi Vimal,

    Thanks for your response.

    I am using Windows 2003 server(32Bit)

    When I am trying to access these urls http://localhost/wac/ or http://localhost/udsm_r11_webservice/mod_gsoap.dll ,I found the below webpage:

     

     

    The page cannot be found

    The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

    Please try the following:

    • Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
    • If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
    • Click the Back button to try another link.

    HTTP Error 404 - File or directory not found.
    Internet Information Services (IIS)


      Technical Information (for support personnel)
    • Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
    • Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.
    In IIS Manager I could not find UDSM_R11_WebService in Default Web Site.Below is the screenshot.

     

     

    Thanks

    Manirul



  • 6.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-27-2014 05:38 AM

    Hi Manirul,

     

             There are no installation entried on IIS as per your screenshot . Please find the below screenshot from my windows 2003 ITCM 12.5 test machine.

     

    iis.jpg

     

    1. Uninstall WebConsole and Webservices and reinstall again.

    2. Insert the ITCM DVD or ISO .. launch setup.exe -- select the modify option .. Remove the check mark on webconsole and webservices ... reboot the server.

    3. Now try to run the setup again and slect the modify option . Add the webconsole and webservices . complete the installation . check the IIS entries.

     

    Regards

    Vimal

    CA Support.



  • 7.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-27-2014 07:28 AM

    Hi Vimal,

    I followed your mentioned steps that means uninstalled and installed again the webconsole and webservice component but  still cant find anything in default web site.There must have some problems in registering the website.What to do now? Is there any other process to register so that I can get the same result?

     

     

    Thanks

    Vimal



  • 8.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-27-2014 07:51 AM

    Hi Manirul,

     

          Thee is some problem with IIS . Did you tried removing the IIS role and adding it again .( Before that Webservices and Webconsole need to be removed) .

    I also have a docmument to create IIS entries manually . This doc is applicable to 12.5 also.

     

    https://comm.support.ca.com/?legacyid=TEC469975

    Rregards

    Vimal



  • 9.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-28-2014 06:07 AM

    Hi Vimal,

    Thank you very much. I can launch webconsole and Webservice is working.The techdoc is really helpful but how could I see the wsdl(xml) for seeing the operations as I am going to write client for itcm.

     

    Thanks again.

    Manirul



  • 10.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-28-2014 06:19 AM

    Hi Manirul,

     

    WSDL is a document written in XML. The document describes a Web service. It specifies the location of the service and the operations (or methods) the service exposes. A WSDL document can also contain other elements, like extension elements, and a service element that makes it possible to group together the definitions of several web services in one single WSDL document.

     

    Regards

    Vimal

    CA Support.



  • 11.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 08-28-2014 08:26 AM

    Hi Vimal,

    Actually I want to see that XML based wsdl to check the operation names as I will be writing a client based on these operations.Like other CA product's wsdl (Example:CA Wily Agent service WSDL:-http://<host><port>/apm-web-service/services/AgentService?wsdl),if you put the url of the wsdl in browser you can see the xml where the operations are written.For ITCM ,how could i see that xml coz I need to see the operations.Is there also wsdl urls too for ITCM so that I could see that operations?

     

    Thanks

    Manirul



  • 12.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 09-01-2014 10:22 PM


    Hi Manirul

    In a standard UDSM installation, this is likely to be in the format http://<machinename>/udsm_r11_webservice/mod_gsoap.dll on Windows and

    http://<machinename>/UDSM_R11_WebService on Linux.

    Regards,

    Piyush



  • 13.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 09-03-2014 04:52 AM

    Hi Piyush,

     

    I have already checked with this url: http://<machinename>/udsm_r11_webservice/mod_gsoap.dll .The webservice is working.It shows the following screen:-

     

     

    But I need to see the wsdl file for seeing the operations.what is the url for seeing the xml based wsdl file?

     

     

    Thanks

    Manirul



  • 14.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 09-03-2014 04:57 AM

    Please refer to the Web Services Reference Guide.

     

    DSM Web Services End Point for UTF-8 Strings

     

    CA ITCM provides a WSDL and an end point for UTF-8 strings. The new WSDL and end point are available in addition to the existing WSDL and end point. Following are the new WSDL and end point that enable DSM web services to accept or return UTF-8 strings:

     

    WSDL: webserviceapi_utf8.wsdl

     

    End point: http:///DSM_Webservice/wsdl

     

    Automation Web Services End Point

     

    You can access the Automation Service URI and WSDL from the following locations:

     

       

    •   AutomationService URI - http://<hostname>:[tomcat port number]/axis/services/automationService

       

    •   AutomationService WSDL - http://<hostname>:[tomcat port number]/axis/services/automationService?wsdl

     

    In addition, on the server, the Automation Service WSDL file is available at the following location:

     

    \webservices\wsdl\addons\AutomationService.wsdl



  • 15.  Re: How to launch DSM console and access wsdl for CA ITCM?

    Posted 09-04-2014 07:28 AM

    Hi Parker,

    Thank you for your reply.

    I am using CA ITCM r12.5 and I could not find webserviceapi_utf8.wsdl.I could only see webserviceapi.wsdl in "...CA\DSM\webservices\wsdl" folder. The urls for automation services you mentioned are also not working and Automation Service WSDL could not be found in \webservices\wsdl\addons\AutomationService.wsdl location as there I could not find such a location.

     

    Actually I need to write down a client for ITCM. Thats the reason I am asking for the WSDL url so that I can see the operations in wsdl.Could anyone please help me to write down webservice Client( In java)  for ITCM.Maybe the approach for writing ITCM client is different.I have checked webservices of other products like 'CA Wily' .There I found urls of wsdl for all the services and from those urls you can see the operations.

     

    In this case,How could I proceed?

    Any Help will be appreciated.

     

    Thanks

    Manirul