CA Client Automation

Expand all | Collapse all

Local scalability server that is not responding

  • 1.  Local scalability server that is not responding

    Posted 08-04-2014 09:05 AM

    I have a local scalability server that is not responding during collect cycle. I have unregister it and re-registered it and it responded for a short while but now says unable to collect from SS



  • 2.  Re: Local scalability server that is not responding

    Broadcom Employee
    Posted 08-04-2014 10:02 AM

    Hi Wayne,

     

    Try commands camping ,caf ping from DM to problematic SS and vice versa.

     

    Please go to the Scalability Server (SS) machine and do the

    following:

     

    Open a command prompt and run the following commands:

     

    1. caf stop

    Rename the serverDB folder to _old ,

    2. caf stop cfsystray

    3. cam change disabled

    4. cam stop

    5. csampmux stop

    6. cam change auto & cam start -c -l

    7. caf start

    8. caf start cfsystray

     

    Now try the collect task again and let me know if it works.

     

    Regards

    Vimal
    CA Support.



  • 3.  Re: Local scalability server that is not responding

    Posted 08-04-2014 10:06 AM

    Should this apply still even if this a local SS on the DM server?

    Thank you



  • 4.  Re: Local scalability server that is not responding

    Broadcom Employee
    Posted 08-04-2014 10:16 AM

    Hi Wayne,

     

             No need to check caf ping,Camping , perform the rest of the steps on domain manager .

     

    Regards

    Vimal

    CA Support.



  • 5.  Re: Local scalability server that is not responding

    Posted 08-04-2014 10:24 AM

    Thank you and will let you know my results….

    Regards,

    Wayne



  • 6.  Re: Local scalability server that is not responding

    Broadcom Employee
    Posted 08-19-2014 03:28 AM

    Hi Wayne

    If DM and SS are on same server, we can try modifying SS collect task on any other available Engine instance and verify if this helps

    Regards,

    Piyush



  • 7.  Re: Local scalability server that is not responding

    Broadcom Employee
    Posted 08-07-2014 02:38 AM

    Hi Wayne,

     

    Have you tried changing CAM to TCP between the DM and the SS? Please refer techdoc TEC471865 for the same.

     

    Regards,

    Lenny



  • 8.  Re: Local scalability server that is not responding

    Broadcom Employee
    Posted 08-18-2014 02:55 AM

    Also there are Engine cumulative patches for different releases which may help.