Local scalability server that is not responding

[Anon Anon]

I have a local scalability server that is not responding during collect cycle. I have unregister it and re-registered it and it responded for a short while but now says unable to collect from SS

[Vimal Nallajerla V.V.N]

Hi Wayne,

 

Try commands camping ,caf ping from DM to problematic SS and vice versa.

 

Please go to the Scalability Server (SS) machine and do the

following:

 

Open a command prompt and run the following commands:

 

1. caf stop

Rename the serverDB folder to _old ,

2. caf stop cfsystray

3. cam change disabled

4. cam stop

5. csampmux stop

6. cam change auto & cam start -c -l

7. caf start

8. caf start cfsystray

 

Now try the collect task again and let me know if it works.

 

Regards

Vimal
CA Support.

[Anon Anon]

Should this apply still even if this a local SS on the DM server?

Thank you

[Vimal Nallajerla V.V.N]

Hi Wayne,

 

         No need to check caf ping,Camping , perform the rest of the steps on domain manager .

 

Regards

Vimal

CA Support.

[Anon Anon]

Thank you and will let you know my results….

Regards,

Wayne

[Piyush Kumar Mehta]

Hi Wayne

If DM and SS are on same server, we can try modifying SS collect task on any other available Engine instance and verify if this helps

Regards,

Piyush

[Rajeev Leonard Rawat]

Hi Wayne,

 

Have you tried changing CAM to TCP between the DM and the SS? Please refer techdoc TEC471865 for the same.

 

Regards,

Lenny

[Rajeev Leonard Rawat]

Also there are Engine cumulative patches for different releases which may help.