Unable to open DSM Explorer

[Komgrit Suparatnodom]

Hi Expert,

 

I unable to open DSM Explorer. I get the message "The Explorer GUI could not be started. Verify the installation."

 

I have re-installed Explorer which Domain Manager server. But problem still persist.

 

Please help advice me.

 

Regards,

 

TK

[Jean-Yves Guiblet]

Hello,

 

It looks like file EGC30N.EXE could not be found.

Normally this file is located under C:\Program Files (x86)\CA\SC\EGC

 

Check in registry under HKLM\SOFTWARE\ComputerAssociates\EGC3.0N (or HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N for 64 bits machine) the value for ExePath.

 

Then check if the file defined in ExePath exists on the DOMAIN.

 

Thanks.

Regards,

Jean-Yves

[Jean-Yves Guiblet]

Another point to check :

 

Check if there is a file with name program in the root drive : c:\program

Delete or rename it if it exists.

 

This could cause a conflict with "Program Files" when we execute dsmgui.exe

 

 

Regards,

Jean-Yves

[Komgrit Suparatnodom]

Hi Jean,

 

Thanks for your reply.

 

I go to check follow your advice already. The directory is all correct.

 

But problem still persist. =_="

 

Thanks,

 

TK

[Jean-Yves Guiblet]

Hello,

 

Try to add quote characters (") around the PATH in registry.

 

Example :

If the value of HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N\ExePath is

C:\Program Files (x86)\CA\SC\EGC\egc30n.exe

 

Modify it by adding a " at the beginning and the end of the string :

"C:\Program Files (x86)\CA\SC\EGC\egc30n.exe"

 

 

 

Regards

Jean-Yves

[Rajeev Leonard Rawat]

Does the problem occur on the Domain Manager or a remote explorer? Do you have an explorer that can connect?

Check the date/time stamp of the EGC30n.exe and the associated dlls. It is possible that it is corrupt or there were multiple installations using EGC and an incorrect version is being called.

[Komgrit Suparatnodom]

Hi Leonard,

 

Thanks for your advice. I can solve this problem from your post.

 

Thanks for your help.

 

Thanks,

[Rajeev Leonard Rawat]

Thanks for letting us know. Could you please mark this thread as resolved.

Regards,

Lenny