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Unable to open DSM Explorer

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  • 1.  Unable to open DSM Explorer

    Posted 07-22-2014 05:17 AM

    Hi Expert,

     

    I unable to open DSM Explorer. I get the message "The Explorer GUI could not be started. Verify the installation."

     

    I have re-installed Explorer which Domain Manager server. But problem still persist.

     

    Please help advice me.

     

    Regards,

     

    TK



  • 2.  Re: Unable to open DSM Explorer

    Posted 07-23-2014 11:31 AM

    Hello,

     

    It looks like file EGC30N.EXE could not be found.

    Normally this file is located under C:\Program Files (x86)\CA\SC\EGC

     

    Check in registry under HKLM\SOFTWARE\ComputerAssociates\EGC3.0N (or HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N for 64 bits machine) the value for ExePath.

     

    Then check if the file defined in ExePath exists on the DOMAIN.

     

    Thanks.

    Regards,

    Jean-YvesUntitled.png



  • 3.  Re: Unable to open DSM Explorer

    Posted 07-23-2014 11:34 AM

    Another point to check :

     

    Check if there is a file with name program in the root drive : c:\program

    Delete or rename it if it exists.

     

    This could cause a conflict with "Program Files" when we execute dsmgui.exe

     

     

    Regards,

    Jean-Yves



  • 4.  Re: Unable to open DSM Explorer

    Posted 07-24-2014 12:21 AM

    Hi Jean,

     

    Thanks for your reply.

     

    I go to check follow your advice already. The directory is all correct.

     

    But problem still persist. =_="

     

    Thanks,

     

    TK



  • 5.  Re: Unable to open DSM Explorer

    Posted 07-24-2014 02:32 AM

    Hello,

     


    Try to add quote characters (") around the PATH in registry.

     

    Example :

    If the value of HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N\ExePath is

    C:\Program Files (x86)\CA\SC\EGC\egc30n.exe

     

    Modify it by adding a " at the beginning and the end of the string :

    "C:\Program Files (x86)\CA\SC\EGC\egc30n.exe"

     

     

    Untitled2.png

     

    Regards

    Jean-Yves



  • 6.  Re: Unable to open DSM Explorer
    Best Answer

    Posted 07-28-2014 02:25 AM

    Does the problem occur on the Domain Manager or a remote explorer? Do you have an explorer that can connect?

    Check the date/time stamp of the EGC30n.exe and the associated dlls. It is possible that it is corrupt or there were multiple installations using EGC and an incorrect version is being called.



  • 7.  Re: Unable to open DSM Explorer

    Posted 08-05-2014 05:19 AM

    Hi Leonard,

     

    Thanks for your advice. I can solve this problem from your post.

     

    Thanks for your help.

     

    Thanks,



  • 8.  Re: Unable to open DSM Explorer

    Posted 08-07-2014 02:35 AM

    Thanks for letting us know. Could you please mark this thread as resolved.

    Regards,

    Lenny