I unable to open DSM Explorer. I get the message "The Explorer GUI could not be started. Verify the installation."
I have re-installed Explorer which Domain Manager server. But problem still persist.
Please help advice me.
It looks like file EGC30N.EXE could not be found.
Normally this file is located under C:\Program Files (x86)\CA\SC\EGC
Check in registry under HKLM\SOFTWARE\ComputerAssociates\EGC3.0N (or HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N for 64 bits machine) the value for ExePath.
Then check if the file defined in ExePath exists on the DOMAIN.
Another point to check :
Check if there is a file with name program in the root drive : c:\program
Delete or rename it if it exists.
This could cause a conflict with "Program Files" when we execute dsmgui.exe
Thanks for your reply.
I go to check follow your advice already. The directory is all correct.
But problem still persist. =_="
Try to add quote characters (") around the PATH in registry.
If the value of HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\EGC3.0N\ExePath is
C:\Program Files (x86)\CA\SC\EGC\egc30n.exe
Modify it by adding a " at the beginning and the end of the string :
"C:\Program Files (x86)\CA\SC\EGC\egc30n.exe"
Does the problem occur on the Domain Manager or a remote explorer? Do you have an explorer that can connect?
Check the date/time stamp of the EGC30n.exe and the associated dlls. It is possible that it is corrupt or there were multiple installations using EGC and an incorrect version is being called.
Thanks for your advice. I can solve this problem from your post.
Thanks for your help.
Thanks for letting us know. Could you please mark this thread as resolved.