Hi,
We have Migrated all our Devices from one DM (12.5 SP1) to a new DM (12.5 SP1) which is located in a new Datacentre.
We had some issues with Scalability Servers (71 Servers over various remote locations) due to a Policy causing almost all the items to show they were not connected to a Scalability Server but we have now fixed this issue and all devices are connected to their local SS.
But on checking we have very minimal Hardware Inventory data showing on all devices and need to run a full recollect.
I have tried on one site the GUI “Asset Job> Activate Job Check> and selected all 3 options to collect full Hardware and Software, but this has not made any difference.
On checking in the community I found the Command Line option to run on the local agent “caf start amagent args /RESCAN_INVENTORY /RESCAN_SOFTWARE /COLLECT”, I have added this scrip to a Package and sent it to another port as a SD Job, the job was run successfully and the collection was completed, but this has also not made any difference.
I have also seen on the community that if you removed the BAK directory from ...CA\DSM\Agent\units\00000001\uam that this will also force a Full Asset rescan. Can anyone confirm that this will work and force a recollect to the DM as I do not want to start deleting directory’s on devices unless this is the only option left?
Any help would be appreciated.
Colin