Automic Workload Automation

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AWI: Kerberos login is not available

  • 1.  AWI: Kerberos login is not available

    Posted Jul 21, 2020 04:07 AM
    Edited by Michael A. Lowry Jul 21, 2020 04:14 AM
    Since installing AE v12.3 and configuring the AWI for Kerberos single sign-on, we have occasionally encountered the following problem. When loading the AWI using a parameterized URL for Kerberos SSO & auto-login, the automatic login does not work and we are instead presented with an error message:

    ⓧ Kerberos login is not available
    AWI login screen with error message
    Almost always, simply clicking Login would resolve the problem. However, the problem was likely to return later.

    The problem has now been resolved. I believe we worked around this problem, and the separate "Error in Application, see log for details" problem, by increasing the amount of memory available to the AWI. Here are the memory options we are using on the Java command line:

    -Xms512m -Xmx2048m -XX:MaxPermSize=8192M

    I hope this helps others who may encounter this problem.