Automic Workload Automation

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  • 1.  AWI: Session Expired

    Posted Dec 23, 2020 03:23 AM

    We are accessing the AWIs through a Load Balancer and every day, several times a day all users are disconnected from the AWI.

    This issue only happens when we use the Load Balancer, it does not happen when we access the AWI directly.

    - Is anyone having similar issues?

    /Keld.



  • 2.  RE: AWI: Session Expired

    Posted Dec 23, 2020 10:55 AM

    I recall having a similar problem when we started using a load balancer.  I don't know exactly but combed my notes and recovered this which may be helpful... idk...

    We have cookie persistence enabled and source IP persistence enabled as a backup. This means that whenever you (TIM) connect from your pc you are going to always go to the same server as long as the F5 has a persistence record for you (either it receives a cookie from you or has an IP to server binding).

    It will load balance new connections where it does not have a persistence record. We can disable persistence but this will probably lead to the session errors we had before.