Automic Workload Automation

 View Only
  • 1.  CP/WP of UC4 ver.10 can't start

    Posted Nov 26, 2021 10:34 AM
    Hi everyone! I'm trying to recover a server with UC4 ver.10 installation but now the CP/WP don't start.

    In 11.png you can see the error message. I looked into the CP/WP and tried to start them using the server's administrator credentials and still didn't work.

    I know this version is out of maintenance but I hope you can help me, thanks.


  • 2.  RE: CP/WP of UC4 ver.10 can't start

    Posted Nov 29, 2021 06:18 AM
    Edited by Christoph Rekers Nov 29, 2021 06:20 AM
    Hi @Eduardo Rodriguez,

    => no help possible without Server-Log files​ ;-)
    The license you use is still valid?

    Cheers
    Christoph

    ------------------------------
    ----------------------------------------------------------------
    Automic AE Consultant and Trainer since 2000
    ----------------------------------------------------------------
    ------------------------------



  • 3.  RE: CP/WP of UC4 ver.10 can't start

    Posted Nov 30, 2021 08:09 AM
      |   view attached
    This is the log file. It's a test enviroment. But I believe that the issue here is that I don't have the license so I didn't use any when I installed UC4.

    Am I correct or it could be other factor?

    Attachment(s)

    txt
    SMgr_LOG_00.txt   14 KB 1 version


  • 4.  RE: CP/WP of UC4 ver.10 can't start

    Posted Nov 30, 2021 08:58 AM
    Hi

    the log you uploaded is the service manager log, not the Automation Engine or Server log!

    If you try to recover a V10 System, why is no license installed?
    this would mean it never ran before....

    cheers, Wolgang

    ------------------------------
    Support Info:
    if you are using one of the latest version of UC4 / AWA / One Automation please get in contact with Support to open a ticket.
    Otherwise update/upgrade your system and check if the problem still exists.
    ------------------------------