Automic Workload Automation

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  • 1.  Page reload not working after Kerberos login on V21

    Posted Mar 28, 2022 11:31 AM

    currently we're testing V21 for our upgrade plans, including a working SSO login method.

    So far, we successfully configured the Kerberos login for V21 and the initial login is indeed working.

    After the login, the user is able to navigate within the application, as long as the same browser tab is being used.

    But when the user tries to open a new browser tab or reload the page (F5 hotkey), only a empty page is being returned.

    The AWI shows us the following error:

    2022-03-24 18:06:00,268 qtp1989946738-628      [ERROR] NOLOGIN/- NOUI   [com.uc4.ecc.framework.entrypoint.vaadin14.V14VaadinServlet] - ERROR IN SERVET
    javax.servlet.ServletException: com.vaadin.flow.server.ServiceException: java.lang.NullPointerException
            at com.vaadin.flow.server.VaadinServlet.service(
            at com.uc4.ecc.framework.entrypoint.vaadin14.V14VaadinServlet.service(
            at javax.servlet.http.HttpServlet.service(
            at org.eclipse.jetty.servlet.ServletHolder.handle(
            at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(
            at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(
            at org.eclipse.jetty.servlet.FilterHolder.doFilter(
            at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(
            at org.eclipse.jetty.servlet.ServletHandler.doHandle(
            at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(
            at org.eclipse.jetty.server.session.SessionHandler.doHandle(
            at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(
            at org.eclipse.jetty.server.handler.ContextHandler.doHandle(
            at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(
            at org.eclipse.jetty.servlet.ServletHandler.doScope(
            at org.eclipse.jetty.server.session.SessionHandler.doScope(
            at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(
            at org.eclipse.jetty.server.handler.ContextHandler.doScope(
            at org.eclipse.jetty.server.handler.ScopedHandler.handle(
            at org.eclipse.jetty.server.handler.HandlerCollection.handle(
            at org.eclipse.jetty.server.handler.HandlerWrapper.handle(
            at org.eclipse.jetty.server.Server.handle(
            at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(
            at org.eclipse.jetty.server.HttpChannel.dispatch(
            at org.eclipse.jetty.server.HttpChannel.handle(
            at org.eclipse.jetty.server.HttpConnection.onFillable(
            at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(
            at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(
            at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(
            at org.eclipse.jetty.util.thread.ReservedThreadExecutor$
            at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(
            at org.eclipse.jetty.util.thread.QueuedThreadPool$
            at java.base/
    Caused by: com.vaadin.flow.server.ServiceException: java.lang.NullPointerException
            at com.vaadin.flow.server.VaadinService.handleExceptionDuringRequest(
            at com.vaadin.flow.server.VaadinService.handleRequest(
            at com.vaadin.flow.server.VaadinServlet.service(
            ... 40 common frames omitted
    Caused by: java.lang.NullPointerException: null
            at com.uc4.ecc.plugins.login.behaviours.kerberos.KerberosSSORequestHandler.handleRequest(
            at com.vaadin.flow.server.communication.SessionRequestHandler.handleRequest(
            at com.vaadin.flow.server.VaadinService.handleRequest(
            ... 41 common frames omitted

    It looks like the AWI/Engine suddenly forgot about the Kerberos session or the Kerberos authentication information is not asked again.

    The only way to get rid of this error is to delete all cookies and session data in the browser.

    Sessions with username/password authentication are working perfectly, even with page reload / new tab. 

    Does someone else experience the same issue regarding page reload / new tab on a Kerberos session?

    Kind regards

  • 2.  RE: Page reload not working after Kerberos login on V21

    Posted Mar 29, 2022 05:03 AM

    Hi Norbert,

    Yes, we have the same issue here. I didn't find the time for troubleshooting or for opening a ticket with support, yet. Currently we run v21 only on a sandbox environment for playing around with the new version, so it's not so important.

    However, we need to fix it, because we are using Kerberos authentication for many years in v12. It is mandatory for our Test and Prod. environments …

    Will keep you posted if I found something.

    KR, Tscho

  • 3.  RE: Page reload not working after Kerberos login on V21

    Broadcom Employee
    Posted Mar 29, 2022 05:43 AM
    Hello Josef, Norbert

    A customer has just opened a support case for the a topic related with SSO on Kerberos in AWI 21.0.
    From the description it looks pretty similar to your observations.
    Broadcom support will now investigate this problem.

    Kind Regards

  • 4.  RE: Page reload not working after Kerberos login on V21

    Broadcom Employee
    Posted Mar 30, 2022 04:42 AM
    Hello Joser, Norbert

    This issue has been now acknowledged as a bug. Broadcom will produce a fix for that. It will be available in a near versions.

    Kind Regards

  • 5.  RE: Page reload not working after Kerberos login on V21

    Posted Apr 04, 2022 07:23 AM

    Hello Pascal,

    Thanks for letting me know. I really appreciate this outstanding support!

    Is there a ticket number or ticket subject for which I can look you in the patch descriptions? Or is the fix already committed for a specific service pack?

    KR, Tscho

  • 6.  RE: Page reload not working after Kerberos login on V21

    Posted 25 days ago

    yesterday, the version 21.0.2 hf2 was released.
    The update for the AWI component seems to fix the issue, which we can confirm after our first tests.

    Thank you for the support, Pascal!

    Kind regards

  • 7.  RE: Page reload not working after Kerberos login on V21

    Posted 12 days ago


    same here, after applying hotfix 21.0.2 hf2 it worked.