Currently it is only myself and one other admin that is logging into the system, it is a new instance of an env so it is empty of data and as such has not been configured with LDAP. We are simply testing our new env out before we begin to add objects and users.
The weirder part still is that a few weeks ago there were no issues with the AWI at all, now on top of the session timeouts, the AWI also doesnt register any agents nor allow the submission of jobs. So when I look at the logs for say a local agent to the Automation Engine, I can verify that the agent is up and running, also when looking at the service manager dialog you can interact (start/stop) the agent directly. However, from the AWI if you are able to login to the session that is, the agent appears inactive and you are unable to open the agent object, with the warning that "the agent has not yet authenticated."
Original Message:
Sent: 03-19-2020 11:51 AM
From: Pete Wirfs
Subject: Automic 12.3 AWI session timeout
Do you have a lot of customers logging on at the same time? If you do, then your tomcat server may be running out of RAM and need more to be added?
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Pete
Original Message:
Sent: 03-19-2020 10:47 AM
From: Libor Pospichal
Subject: Automic 12.3 AWI session timeout
Hello Genarro,
We are experiencing similar issue in last weeks.
AWI sessions randomly expires with "Session Expired" message.
To be honest, I don't know what to do. Users are getting crazy about this...
Original Message:
Sent: 03-18-2020 11:13 AM
From: Genarro Montano
Subject: Automic 12.3 AWI session timeout
Hello All,
I have been working with a 12.3 version of the Automic Automation platform and am now experiencing issues with logging into my AWI. When I attempt to login, or any user does, the session just times out and does not move past the first splash page. in review of the tomcat logs I can see the requests taking too long (that is the error). A recycle of the tomcat server does not resolve the issue, and I have verified that for tomcats max java memory i have configured to be over 8192 mb.
Has anyone else had this issue and what were your resolutions?
Thank you all,
Genarro