Automic Workload Automation

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Service Manager service doesn't start

  • 1.  Service Manager service doesn't start

    Posted 11-15-2017 06:22 AM
    Hello,

    I am trying to configure Windows Agent as a service but running into this issue, here are the steps I tried on couple of machines with identical behavior.

     Version: 12.0.1.GA01-353
    - Installed Windows Agent and Service Manager
    - Executed command UCYBSMGR.EXE -install Phrase -iPath UCYBSMgr.ini
    - Configured .ini file in Agent\windows\bin directory
    - .UMC file contains this line
       DEFINE UC4 WIN01;*OWN\..\..\Agents\Windows\bin\UCXJWX6.exe;*OWN\..\..\Agents\Windows\bin\

    If I strat the service from Services console I get 
    Error 1053: The service did not respond to the start or control request in a timely fashion.

    Am I missing something fairly simple here, appreciate quick suggestions on this.

    Thanks in Advance.



  • 2.  Service Manager service doesn't start

    Posted 11-15-2017 07:43 AM
    What does WIN Eventlog say?
    Any entries in SMGR logfile?
    does the Agent start if you hit the exe file manually?


  • 3.  Service Manager service doesn't start

    Posted 11-15-2017 08:37 AM
    - Don't see any relevant information in event logs except for below message.
      The UC4.ServiceManager [UCYBSMgr.ini] service terminated unexpectedly.  It has done this 1 time(s).
    - SMGR log file is not created.
    - Yes, the agent starts fine when .exe is started.

    Thanks , Zafar



  • 4.  Service Manager service doesn't start

    Posted 11-15-2017 09:01 AM
    If there is no info in the WIN eventlogs AND the service terminates I would have a look on the antivirus & local firewall settings.