NO JWP Active error

[zafar_9240]

Can someone share insights into why we get below error and how to fix it?  JWP service status is running.

https://us.v-cdn.net/5019921/uploads/editor/am/um1t6tqakhmx.png" width="1387">

Regards, Zafar

[Legacy User]

Hi @zafar

I'd start looking into the JWP log first : what does it say ?

The service may be running, but it does not necessarily mean that it's connected to the AE. Did the JWP entry change its name after it was started in the Service Manager Dialog ?

Best regards,
Antoine

[zafar_9240]

Thanks for the quick reply Antoine,

This is what I see in hostname_awi_log file, not sure if there is another log that will have more details.

2017-06-21 16:01:11,850 http-bio-8080-exec-5   [ERROR] AUTOMIC:100/AUTOMIC/AUTOMIC 0 0000000001055005  [controls.messageprovider.MessageProvider] - Error message shown to user: No JWP active.

com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: No JWP active.at com.automic.ecc.plugins.administration.content.systemoverview.agents.agents.AgentsTableController.load(AgentsTableController.java:54) ~[na:na]at 

2017-06-21 16:57:06,396 pool-2-thread-18       [INFO ] AUTOMIC:100/AUTOMIC/AUTOMIC 0 0000000001055011  [ypoint.plugin.BundleConfigurationManager] - Installed bundle DownloadedBundleMetadata [origin=AUTOMIC (AUTOMIC), identifier=ECC-AE-SHEET-RA-WEBSERVICE-REST, originalFilename=ecc-ae-sheet-ra-webservice-rest.jar, hash=efd80803a06f1c9cfe3ee08fc43fb62e, physicalFilename=C:\Automic\External.Resources\apache-tomcat-7.0.70\temp\ecc-plugins\ecc-plugin-ECC-AE-SHEET-RA-WEBSERVICE-REST-efd80803a06f1c9cfe3ee08fc43fb62e.jar, bundleAvailable=true] as OSGi bundle com.automic.rapidautomation.webservice-rest.ecc-ae-sheet-ra-webservice-rest [109].

2017-06-21 16:57:06,396 pool-2-thread-18       [INFO ] AUTOMIC:100/AUTOMIC/AUTOMIC 0 0000000001055011  [ypoint.plugin.BundleConfigurationManager] - Installed bundle DownloadedBundleMetadata [origin=AUTOMIC (AUTOMIC), identifier=ECC-AE-SHEET-RA-WEBSERVICE-SOAP, originalFilename=ecc-ae-sheet-ra-webservice-soap.jar, hash=5393a9c66d7107e648c19a08f57f2eed, physicalFilename=C:\Automic\External.Resources\apache-tomcat-7.0.70\temp\ecc-plugins\ecc-plugin-ECC-AE-SHEET-RA-WEBSERVICE-SOAP-5393a9c66d7107e648c19a08f57f2eed.jar, bundleAvailable=true] as OSGi bundle com.automic.rapidautomation.webservice-soap.ecc-ae-sheet-ra-webservice-soap [110].

2017-06-21 16:57:07,224 pool-2-thread-15       [INFO ] AUTOMIC:100/AUTOMIC/AUTOMIC 0 0000000001055011 +56 [cs.ui.entrypoint.AnalyticsPluginInstance] - Plugin properties loaded.

2017-06-21 16:57:07,224 pool-2-thread-15       [INFO ] AUTOMIC:100/AUTOMIC/AUTOMIC 0 0000000001055011 +56 [cs.ui.entrypoint.AnalyticsPluginInstance] - Analytics plugin instance started

2017-06-21 16:57:07,333 pool-2-thread-15       [INFO ] AUTOMIC:100/AUTOMIC/AUTOMIC 0 0000000001055011 +57 [l.dataservice.search.GlobalSearchService] - Searching for * did not give us results, search Provider not properly installed or index unavailable

com.uc4.webui.util.MessageBoxException: Message box received: 3200 of type E with inserts  shown, message 'No JWP active.'.

     at com.uc4.webui.util.MessageBoxException.provokeGet(MessageBoxException.java:48) ~[ecc-backends-ae.jar:na]

     at com.uc4.ecc.backends.impl.dataservice.search.GlobalSearchService.<init>(GlobalSearchService.java:36) ~[ecc-backends-api.jar:na]

     at com.uc4.ecc.backends.impl.dataservice.search.GlobalSearchService$$FastClassByGuice$$bc13bdc4.newInstance(<generated>) [webui-lib.jar:na]

Service name is still shown as 'JWP' in service dialog manager.

Regards, Zafar

[Legacy User]

Thanks for your answer. If the service still displays as 'JWP' then it means it's not connected to the AE server / not reaching the DB, otherwise it would receive a WP number like below:

https://us.v-cdn.net/5019921/uploads/editor/ex/2o3r77ux2kv4.png" width="426">

Please check in :

• Service Manager logs
• Automation Engine logs

to search for errors.

[zafar_9240]

AE logs show any potential errors however SM logs have below messages.

 U00022023 No associated window can be found for process 'ANALYTICS-BACKEND'.

20170621/160014.361 - U00022020 Client statement: process 'JWP' should be stopped

20170621/160014.361 - U00022031 Client data: User 'IQBMO03-I4193\Administrator' of computer 'IQBMO03-I4193'.

20170621/160014.361 - U00022010 Terminate process 'JWP' (ID '4156') with mode 'C'.

20170621/160014.533 - U00022012 Process 'JWP' (ID '4156') ended.

20170621/160014.533 - U00022022 Process 'JWP' ended, exit code='0'.

20170621/160041.111 - U00022019 Client statement: process 'JWP' should be started.

20170621/160041.111 - U00022031 Client data: User 'IQBMO03-I4193\Administrator' of computer 'IQBMO03-I4193'.

20170621/160041.111 - U00022004 Starting process 'JWP' ...

20170621/160041.111 - U00022005 ... with command line  'C:\Automic\External.Resources\JDK\jdk1.8.0_101\bin\java -Xrs -Xmx512M -jar ucsrvjp.jar -IC:\Automic\Automation.Platform\ServiceManager\bin\..\..\AutomationEngine\bin\ucsrv.ini -svc%port%'.

20170621/160041.111 - U00022006 ... and start directory  'C:\Automic\Automation.Platform\ServiceManager\bin\..\..\AutomationEngine\bin'.

20170621/160041.127 - U00022007 Process 'JWP' (ID '5516') successfully started.

20170621/160043.131 -  Window: Hnd=00040080, Title='UC4 JWP-Server'

20170621/201023.247 - U00022020 Client statement: process 'JWP' should be stopped

20170621/201023.247 - U00022031 Client data: User 'IQBMO03-I4193\Administrator' of computer 'IQBMO03-I4193'.

20170621/201023.247 - U00022010 Terminate process 'JWP' (ID '5516') with mode 'C'.

20170621/201023.528 - U00022012 Process 'JWP' (ID '5516') ended.

20170621/201023.528 - U00022022 Process 'JWP' ended, exit code='0'.

20170621/201126.722 - U00022004 Starting process 'JWP' ...

20170621/201126.722 - U00022005 ... with command line  'C:\Automic\External.Resources\JDK\jdk1.8.0_101\bin\java -Xrs -Xmx512M -jar ucsrvjp.jar -IC:\Automic\Automation.Platform\ServiceManager\bin\..\..\AutomationEngine\bin\ucsrv.ini -svc%port%'.

20170621/201126.722 - U00022006 ... and start directory  'C:\Automic\Automation.Platform\ServiceManager\bin\..\..\AutomationEngine\bin'.

20170621/201126.738 - U00022007 Process 'JWP' (ID '4288') successfully started.

20170621/201128.741 -          Window: Hnd=00270090, Title='UC4 JWP-Server'

Is there a way to force JWP to connect with AE?

Many thanks in advance.

Zafar

[Legacy User]

There should be no need to force it to connect. If it's correctly configured then it should connect when being started.
Please ensure that it was installed as described here in the documentation:
https://docs.automic.com/documentation/webhelp/english/AWA/12.0/DOCU/12.0/AWA%20Guides/help.htm#AWA/Installation/install_jwp_installation.htm

[Legacy User]

Hi @zafar,

What happens if you start the JWP process from command line rather than our Service Manager?

Cheers,
Alexander

[zafar_9240]

Result of manual start is following.

C:\Automic\External.Resources\JDK\jdk1.8.0_101\bin>java -Xrs -Xmx512M -jar C:\Au

tomic\Automation.Platform\AutomationEngine\bin\ucsrvjp.jar -IC:\Automic\Automati

on.Platform\AutomationEngine\bin\ucsrv.ini -svc%port%

UC4 AUTOMIC#WP-Server Version 12.0.1+build.2837 (PID=4524)

JWP install was part of AE server and there was manual configuration done. Is it possible to uninstall/reinstall JWP and will that help?

Thanks, Zafar

[Legacy User]

That looks like the process started, or does it end with an exit code?

[zafar_9240]

Yes, the service starts and remains started but it doesn't connect with the AE server.

Regards, Zafar

[Legacy User]

Hi Zafar,

How is the connection set in ucsrv.ini > [ODBC]?
Did you copy the sqljdbc4.jar / ojdbc6.jar into the AutomationEngine\bin\lib directory?

Best regards,
Antoine

[Legacy User]

Hi @zafar ,

We would need to take a look in the log file. Please open a case with Support. 
Thank you.

Kind regards,
Alexander

[zafar_9240]

Hi Antoine,
Yes, the jdbc jar file is copied and this is how the connection string looks like.

SQLDRIVERCONNECT=jdbc:sqlserver://localhost:1433;databaseName=AUTOMIC;

I will open a support case and send the logs for review.

Thanks, Zafar

[Mayank Mittal]

Can you please share how you got the issue fixed?