FTP connection object issue

[Sathish_M_K_9561]

Hi All,

I have created FTP connection for some third party server, While using connection in FTP object  getting an error saying "com.uc4.ftpjob.DataTransferExeception: Login failed"

By using user name and password  I can able to connect to server through command prompt.

FTP Advanced setting details
Check box Checked: Remote host address verification
Check box Checked: User FTP proxy server settings
port 21

Regards,
Sathish

[Carsten Schmitz]

This requires more details.

• I'm assuming you're using the same user name and password on command line and in the connection object?
• Is this unencrypted, plain FTP protocol over port 21, or something else?
• Do you actually need a proxy? Does your command line connection get proxy information passed to it, e.g. from an environment variable, too? If you don't require a proxy to connect on the command line, uncheck that box. If you do require a proxy: Have you entered the proxy settings in the agent properties?
  (as perhttps://docs.automic.com/documentation/webhelp/english/ALL/components/RA_FTP/3.1/Agent%20Guide/Content/RA/FTP/LC/Using_a_SOCKS_Proxy_Server.htm#ftp02configuring_3229095260_1032751)
  
• have you tried disabling "remote host access verification?", at least for a test? remote Host Address Verification is INCOMPATIBLE with SOCKS proxies, as perhttps://docs.automic.com/documentation/webhelp/english/ALL/components/RA_FTP/3.1/Agent%20Guide/Content/RA/FTP/LC/Creating_FTP_Connection_Objects_for_Each_FTP_Server.htm.
  (You'd wish Automic would make incompatible options mutually exclusive in the UI, but they didn't ...)
  
• Active or passive FTP?
• Most of all, have a look at the logfile of the RA agent, and post the java exception in its entirety. There are probably clues in the exception.

Best,
Carsten

[Legacy User]

Hi Sathish_M_K_9561 ,

If you check the proxy checkbox you also have to specify the proxy information on the FTP agent in client 0.
I.e.:
https://us.v-cdn.net/5019921/uploads/editor/8v/b7w4ozsqcy8q.png" width="832">

Cheers,
Alexander

[Sathish_M_K_9561]

...

[Sathish_M_K_9561]

Alexander Trenker said:

Hi Sathish_M_K_9561 ,

If you check the proxy checkbox you also have to specify the proxy information on the FTP agent in client 0.
I.e.:
https://us.v-cdn.net/5019921/uploads/editor/8v/b7w4ozsqcy8q.png" width="832">

Cheers,
Alexander

Hi Alexander,
No we are not using proxy.

Regards,
Sathish

[Sathish_M_K_9561]

Carsten Schmitz said:

This requires more details.

• I'm assuming you're using the same user name and password on command line and in the connection object?
• Is this unencrypted, plain FTP protocol over port 21, or something else?
• Do you actually need a proxy? Does your command line connection get proxy information passed to it, e.g. from an environment variable, too? If you don't require a proxy to connect on the command line, uncheck that box. If you do require a proxy: Have you entered the proxy settings in the agent properties?
  (as perhttps://docs.automic.com/documentation/webhelp/english/ALL/components/RA_FTP/3.1/Agent%20Guide/Content/RA/FTP/LC/Using_a_SOCKS_Proxy_Server.htm#ftp02configuring_3229095260_1032751)
  
• have you tried disabling "remote host access verification?", at least for a test? remote Host Address Verification is INCOMPATIBLE with SOCKS proxies, as perhttps://docs.automic.com/documentation/webhelp/english/ALL/components/RA_FTP/3.1/Agent%20Guide/Content/RA/FTP/LC/Creating_FTP_Connection_Objects_for_Each_FTP_Server.htm.
  (You'd wish Automic would make incompatible options mutually exclusive in the UI, but they didn't ...)
  
• Active or passive FTP?
• Most of all, have a look at the logfile of the RA agent, and post the java exception in its entirety. There are probably clues in the exception.

Best,
Carsten

Hi Carsten Schmitz ,

Please find  my comments below

• I'm assuming you're using the same user name and password on command line and in the connection object?

• Yes , I successfully connected from Command prompt with same username and password. able to download files.

• Is this unencrypted, plain FTP protocol over port 21, or something else?

• It is unencrypted, plain FTP protocol over port 21

• Do you actually need a proxy? Does your command line connection get proxy information passed to it, e.g. from an environment variable, too? If you don't require a proxy to connect on the command line, uncheck that box. If you do require a proxy: Have you entered the proxy settings in the agent properties?
  

  Proxy is not required, already Un-checked the proxy check box.

• have you tried disabling "remote host access verification?", at least for a test? remote Host Address Verification is INCOMPATIBLE with SOCKS proxies, as per.
  

  Yes, No lucky

• Active or passive FTP?

• Sorry ,I am not sure

Exception is throwing while selecting an connection object itself at Host filed.
https://us.v-cdn.net/5019921/uploads/editor/dp/x3uzdqsxxuxp.png" width="542">

[Carsten Schmitz]

Hi Sathish,

The error message in the screenshot is just the last line of the exception, it's not the full exception. Please post the full Java exception (usually a stack trace with a lot of indented lines) from the log file of the RA agent. That might give a clue (possibly).

Is your RA agent on UNIX or Linux? If so, you can use "tail -F /path/to/logfile" in a shell, and that way, the relevant exception messages should be printed at the exact moment you try the connection in UC4.

Best,
Carsten

[MuckMoses]

Sorry this was posted on the wrong thread.