Automic Workload Automation

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Agent Installation

  • 1.  Agent Installation

    Posted 01-17-2018 12:31 PM
    Hi All,

    I am trying to install Automic agent on a Linux server and have below issues.
    1: Service manager starts and create logs however doesn't show up in AWI.
    2: Agent doesn't start nor create any logs.

    PLease advice.


  • 2.  Agent Installation

    Posted 01-17-2018 12:39 PM
    shanikushwaha606112

    The service Manager is not supposed to show up in AWI. The purpose od Service Manager is to manage(start/stop) WP/CP and Agents. As for the issue with the agent, how do you start the agent ? Are the Agent and ServiceManager installed on the same server ?


  • 3.  Agent Installation

    Posted 01-17-2018 12:43 PM
    bobby_tamayo_automic
    If the service manager is running, you can see the agent in AWI, that was my point, however agent doesn't show up at all.
    Agent and Service Manager are on same server.
    Start agent: nohup ./ucxjlx6 AUTOPRD &



  • 4.  Agent Installation

    Posted 01-17-2018 12:58 PM
    shanikushwaha606112

    There's no need to add the name of the System.  Please try one of the following to start the agent:

    Enter the following if the directory $HOME/bin has been set in the system environment PATH:
    nohup ucxjlx6 1>ucxjlx6.log 2>&1 &

    Enter the following if the directory $HOME/bin has not been set in the system environment PATH:
    nohup ./ucxjlx6 1> ucxjlx6.log 2>&1 &

    Also, you should install ServiceDialog o that you can start/stop Agents from your Windows machine.


  • 5.  Agent Installation

    Posted 01-17-2018 01:46 PM
    This worked.

    nohup ./ucxjlx6 1> ucxjlx6.log 2>&1 &

    However SM doesn't show the status correctly.

    Thank you :)


  • 6.  Agent Installation

    Posted 01-17-2018 01:48 PM
    shanikushwaha606112 yes, it is normal that SM does not reflect the status of the agent because you started the Agent  from the command line instead from the SM. As i have mentioned before, you need t o install Service Dialog on your Windows machine so that you can connect to the ServiceManager installed on the Linux machine. Then you will be able to start/stop the Linux agent.


  • 7.  Agent Installation

    Posted 01-17-2018 01:55 PM
    Service Manager Dialog is installed on the Windows machine(AE) already.




  • 8.  Agent Installation

    Posted 01-17-2018 01:59 PM
    shanikushwaha606112  OK, please stop the Linux agent by killing the process ucxjlx6. Then, please try to start the Linux Agent from your Service Dialog.  


  • 9.  Agent Installation

    Posted 01-17-2018 02:06 PM
    bobby_tamayo_automic
    no good :neutral:


  • 10.  Agent Installation

    Posted 01-17-2018 02:08 PM
    shanikushwaha606112 Please right-click on the Properties of the Linux agent and send us screenshot.


  • 11.  Agent Installation

    Posted 01-17-2018 02:10 PM
      |   view attached
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  • 12.  Agent Installation

    Posted 01-17-2018 02:42 PM
    Id get rid of the ./ucxjlx6 and just put in:

    /opt/automic/agent/linux/bin/ucxjlx6


  • 13.  Agent Installation

    Posted 01-18-2018 08:30 AM