I have few queries about the application support in Automic. below are they -
1. Does Automic supports Solar Wind application like SAP/remedy?
2. Is it possible to extract an attachment from an email which is being sent by Solar Wind application and send it to a particular destination?
at least for 2# I can answer you:
Not out of the box. there exists a RA soluton calles email agent that is able to handle incoming mails & attachments.
But if its a fixed redirection - why don't you use a redirection on your SMTP Server?
can you tell me more about the RA email agent or can you please provide me any documentation link.?
I believe Wolfgang is referring to this: Mail Integration Solution (the documentation in on the Resources tab)
THX LuuLe exactly this I was thinking of.
Regarding your first question "Does Automic support Solar Wind application like SAP/remedy?":