I'll assume that you are on windows, and that some of your workstations are already working fine with the help guide.
It may just be a case of a missing folder?
My personal install looks like this;
C:\Automic\UserInterface\Bin\
C:\Automic\UserInterface\Documentation\
If they are missing the "documentation" folder, then copy it from a workstation that has this folder.
Another option is to ask them to use this link when they need to look something up. This is not as nice as context sensitive F1 help though;
Automic