Automic Workload Automation

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U00003507 error when trying to use v12.0.4 ucybdbun with v12.1.1 AE

  • 1.  U00003507 error when trying to use v12.0.4 ucybdbun with v12.1.1 AE

    Posted 03-20-2018 12:55 PM
    Today I mistakenly used the v12.0.4 AE DB Unload program ucybdbun to try to unload a transport case file from a v12.1.1 system. The operation failed:
    U00038002 DLL 'ucybdbun', version '12.0.4+build.492'. Start parameter: '-BTRANSPORT -D -C001 -X/tmp/UC0_AUTOMATED_TESTS-TEST1.txt -I/opt/uc4/utilities_v12/bin/ucybdbunEXP2.ini ', (changelist '1515074415').
    U00038259 Build Date: '2018-01-08', '14:04:37'
       <Several lines omitted here>
    U00003621 Version of Automation Engine database objects: '12.1.1+build.1324'
    U00003524 UCUDB: ===> Time critical DB call!       OPC: 'NCHK' time: '65:115.371.999'
    U00021200 ***********************************ILM SETTINGS*************************************
    U00021202 ILM installed                                                              N
    U00021203 ************************************************************************************
    U00037128 Starting to restore folders in 'No Folder'.
    U00037137 Folder 'RESOLVE_AGENT_GROUP_0001348045' was restored to its original location.
    U00037137 Folder 'SQL_JOB_VIA_EXEC_VARA_0001363025' was restored to its original location.
    U00037129 Successfully restored folders in 'No folder'.
    U00037050 The transport case of client '0001' will be exported.
    U00003507 UCUDB PGE: Table is not in DBTAB, Table: 'PMID'
    U00003507 UCUDB PGE: Table is not in DBTAB, Table: 'PMID...'
    U00037022 ABORTING due to error.
    Restart the program when the error cause has been removed.
    U00037022 ABORTING due to error.
    Restart the program when the error cause has been removed.
    U00037053 Error occurred when unloading transport case.
    Please check your Log/Trace file for more details.
    U00037014 Processing completed.
    U00003523 UCUDB: Maximum time required for a DB call: '69:196.809.999'.
    U00003522 UCUDB: Database closed. Total time for DB calls: '134:419.179.999' seconds.

    Note that the folders RESOLVE_AGENT_GROUP and SQL_JOB_VIA_EXEC_VARA have nothing to do with the objects in the transport case. I do not know what those U00037137 messages mean.

    I have seen U00003507 (and similar errors) before when using the wrong version of ucybdbun and ucybdbld, so this alerted me to the version mismatch. When I tried again using ucybdbun v12.1.1, the unload operation worked fine. I’m not sure if it’s relevant, but I noticed that the  the second U00003507 error message line was actually over 1700 characters in length. (Where the '...' appears, there were actually many blank spaces.)

    I find it strange that ucybdbun:
    1. Tries to do something it cannot do, and
    2. Provides no clear indication that a version mismatch is the cause of the problem.


  • 2.  U00003507 error when trying to use v12.0.4 ucybdbun with v12.1.1 AE

    Posted 03-20-2018 01:05 PM
    Provides no clear indication that a version mismatch is the cause of the problem.


    In a very similar (yet much more devious) turn of events, we, and Automic Support, invested several hours into debugging a strange Oracle error message.

     

    Turned out this was related to me (shame on me) overlooking a certain combination of LD_LIBRARY_PATH load order, which led to a shared object from an Automic version being used foremost that was one minor(!) version older than the actual engine.

     

    As I said, this kept several people busy for several hours with a very arcane error. Automic Support afterwards supported the idea that there should be some sort of versioning in the shared objects, which I strongly advocated.

     

    It was ruled "works as designed" by product management IIRC, and at best can be requested as a new feature (which it won't, because nobody votes).

     

    FOKUS: Versioning of the AE shared objects 

     

    Best regards,
    Carsten



  • 3.  U00003507 error when trying to use v12.0.4 ucybdbun with v12.1.1 AE

    Posted 03-20-2018 01:09 PM
    Carsten_Schmitz_7883: We’ve wasted hours on that too. About four years ago, I submitted a request asking that Automic update the programs so that they validate the versions of the loaded shared libraries. Automic declined this request.


  • 4.  U00003507 error when trying to use v12.0.4 ucybdbun with v12.1.1 AE

    Posted 03-21-2018 05:11 AM
    interestingly the Idea is still in state "new" after 1,5 months ...


  • 5.  U00003507 error when trying to use v12.0.4 ucybdbun with v12.1.1 AE

    Posted 03-21-2018 06:39 AM
    Good catch FrankMuffke , didn't see that.

    I referenced Michael's experiences and made a comment regarding the six weeks in "new" in the item. I shall post my next ideas with a "best before" date :)


  • 6.  U00003507 error when trying to use v12.0.4 ucybdbun with v12.1.1 AE

    Posted 03-21-2018 06:56 AM

    Carsten Schmitz

    In addition to the Best Before Date I would schedule a daily reminder on your system - e.g. a send_mail to

    everyone@automic.com" with "please check your Ideas &inbox#" - there are still good ideas left!

    cheers, Wolfgang

    PS. for the scriptvariable &inbox# there could be another value...........