Automic Workload Automation

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Error while synchronizing LDAP to the AE User

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  • 1.  Error while synchronizing LDAP to the AE User

    Posted 04-02-2018 05:19 AM
      |   view attached
    Hello All, 

    We are facing issue in synchronizing LDAP to AE user. We have correctly configured UC_LDAP_TAG(file attached), but we got the following error. 

    An error occurred while synchronizing User 'TAG\CHIAP01', domain 'TAGvalidCredentials'. 

    We even tested with TESTLDAP tool and are able to retrieve details from command line and not sure why it is not working form AE. Please help me out in this. It's a blocker for us. 

    Regards, 
    Srujan.

    Attachment(s)

    xml
    UC_LDAP_TAG.xml   1K 1 version


  • 2.  Error while synchronizing LDAP to the AE User

    Posted 04-03-2018 02:22 AM
    Hi patve03

    Many thanks for your request.
    Is the UC_LDAP_DOMAIN variable named after the actual Domain ?
    So it should be set up like this if connecting to Automic Domain:
    The variable should be called 'UC_LDAP_AUTOMIC'.
    Can you please check this.

    Cheers
    daniel





  • 3.  Error while synchronizing LDAP to the AE User

    Posted 04-03-2018 05:33 AM
    We ran into this too. It is currently being investigated in PRB00220660.


  • 4.  Error while synchronizing LDAP to the AE User
    Best Answer

    Posted 04-03-2018 02:34 PM
    Michael is correct, the fix has been completed and we are awaiting the release of 12.2.0 and 12.1.2 which contain the fix. I will add your email to the problem case so you receive the updates as well.


  • 5.  Error while synchronizing LDAP to the AE User

    Posted 04-03-2018 02:37 PM
    Whoops, looks like you don't have a support account yet so I can't add you. You will need to go through and request one here if you would like to be added to that problem case: https://automic.force.com/support/. Apologies for the inconvenience!