hi Ruth,
I have already mentions the version of ARD and JIRA we are using , kindly pass on this info to developers if you are in direct contact with them.
Incident description :
getting below message while trying to integrate Jira with ARD, on clicking setup configure under mapping section of JIRA projects are visible but it is not allowing me to perform anything. Message : "IT APPEARS YOU HAVE NO CORRECTLY CONFIGURED PROJECT"
we are using On premise ARD 2.8.000.17 and Jira v7.13.5
Regards
Honey Soni
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Assistant manager
vodafone
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Original Message:
Sent: 09-25-2019 12:12 PM
From: Ruth Kusterer
Subject: Facing Issue for Jira intregation with ARD
Can you find out on your end which version of Jira you are using, and include that detail in the ticket? The devs will likely ask for that. Apart from that, I have no updates myself.
Have a nice day!
Ruth
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Technical Writer
Broadcom / CA
Original Message:
Sent: 09-23-2019 02:36 AM
From: Honey Soni
Subject: Facing Issue for Jira intregation with ARD
Hi Ruth ,
Hope you doing good , I have raised incident "INC000034851266" for this issue hope someone from dev looking into it .
Kindly suggest if you have received any updates ? also let me know if anything else required from our end
Regards
Honey soni
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Assistant manager
vodafone
Original Message:
Sent: 09-19-2019 05:04 AM
From: Ruth Kusterer
Subject: Facing Issue for Jira intregation with ARD
I meant, which version of Jira are you using? It would be easiest if you pass on the info we gathered in this conversation, and include your Jira version, and open a support ticket, then a developer can look into it.
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Technical Writer
Broadcom / CA
Original Message:
Sent: 09-19-2019 03:07 AM
From: Honey Soni
Subject: Facing Issue for Jira intregation with ARD
Hi Ruth,
We are using on premise 2.8 version of ARD
Regards
Honey soni
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Assistant manager
vodafone
Original Message:
Sent: 09-18-2019 08:21 AM
From: Ruth Kusterer
Subject: Facing Issue for Jira intregation with ARD
Thanks for the screenshot! I see you logged in successfully, and ARD can list your Jira projects, but then it silently fails listing configurable entities.
Could you please tell us which version of Jira you are using (if on-premise), or is it the Cloud version?
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Technical Writer
Broadcom / CA
Original Message:
Sent: 09-17-2019 03:03 AM
From: Honey Soni
Subject: Facing Issue for Jira intregation with ARD
Hi ,
getting below message while trying to integrate Jira with ARD,on clicking setup configure under mapping section of JIRA my projects are visible but it is not allowing me to perform anything.
Message : "IT APPEARS YOU HAVE NO CORRECTLY CONFIGURED PROJECT"
Kindly suggest what ARD meant by correctly configured project ?
we are using ARD 2.8 version.
PFA snap for reference.
Regards
Honey Soni