This document can also be viewed at https://support.ca.com/us/knowledge-base-articles.TEC1600436.html
For more documents like this, visit our knowledge base here- CA Agile Requirements Designer.
While applying an online license key for Agile Designer, we received the following error message:
Error The CmContainer with serial 128-XXXXXXX was not found. Please connect it to your PC or use Offline license transfer.
0x1808810E CodeMeter License Central WebDepot v16.02.159.500.ws 2016-12-28 15:33:43 (UTC)
We are using these instructions to apply the online license: https://support.ca.com/us/knowledge-base-articles.tec1424828.html
You may receive this error message for the following reasons:
1. If you are missing the AgileDesigner license container in CodeMeterCC.
2. If you are trying to transfer a license to your machine that has already been activated on another.
3. If your internet security is blocking the online license transfer method.
Resolution for cause #1. If you are missing your AgileDesigner license container in CodeMeterCC.
Resolution for cause #2. If you are trying to transfer a license to your machine that has already been activated on another.
Resolution for cause #3. If your internet security is blocking the online license transfer method.
If you experience any further issues, please open a support case so that we can investigate further. You can do this by going to https://support.ca.com/us.html or http://www.ca.com/us/services-support/ca-support/contact-support.html.