Agile Requirements Designer

Tech Tip: License error- The CmContainer with serial 128-XXXXXXX was not found

  • 1.  Tech Tip: License error- The CmContainer with serial 128-XXXXXXX was not found

    Posted 10-23-2017 04:06 PM

    This document can also be viewed at https://support.ca.com/us/knowledge-base-articles.TEC1600436.html 

    For more documents like this, visit our knowledge base here- CA Agile Requirements Designer

    Issue:

    While applying an online license key for Agile Designer, we received the following error message: 

     

    Error 
    The CmContainer with serial 128-XXXXXXX was not found. Please connect it to your PC or use Offline license transfer. 

     

    0x1808810E 
    CodeMeter License Central WebDepot v16.02.159.500.ws 
    2016-12-28 15:33:43 (UTC) 

     

    We are using these instructions to apply the online license: https://support.ca.com/us/knowledge-base-articles.tec1424828.html 

    Environment:
    CA Agile Requirements Designer (ARD)- Agile Designer
    Cause:

    You may receive this error message for the following reasons:

    1. If you are missing the AgileDesigner license container in CodeMeterCC.

    2. If you are trying to transfer a license to your machine that has already been activated on another. 

    3. If your internet security is blocking the online license transfer method. 

    Resolution:

    Resolution for cause #1. If you are missing your AgileDesigner license container in CodeMeterCC.

     

    Resolution for cause #2. If you are trying to transfer a license to your machine that has already been activated on another. 

     

    Resolution for cause #3. If your internet security is blocking the online license transfer method. 

    Additional Information:

    If you experience any further issues, please open a support case so that we can investigate further. You can do this by going to https://support.ca.com/us.html or http://www.ca.com/us/services-support/ca-support/contact-support.html