Tech Tip: Agile Designer licenses invalidated after restarting virtual machine

[gilta03]

This document can also be viewed at https://support.ca.com/us/knowledge-base-articles.TEC1743186.html 
To see more documents like this, check out our ARD knowledge base here: CA Agile Requirements Designer 

Issue:

After our virtual machine (VM) restarted, all our Agile Designer licenses are invalid and we cannot launch the product. In CodeMeter Control Center we see the licenses have red and 'broken' icons next to them.  

 

Environment:

CA Agile Requirements Designer (ARD)- Agile Designer

Cause:

If your VM restarts or anything major has changed in your environment (like an operating system upgrade), your licenses can become invalid. If this happens, you may also receive a 'Machine has changed' error message, which you can read more about here: https://support.ca.com/us/knowledge-base-articles.TEC1543283.html. 

Resolution:

To resolve this, first try clicking the 'Repair License' button. The license icon should then turn from red to blue/green if the repair was successful.  

 

 

 

If the license cannot be repaired, you will need to apply a new one.  You can follow the directions in the below documents to do this: 

 

1. Delete existing licenses: 
https://support.ca.com/us/knowledge-base-articles.TEC1123134.html 

2. Import AgileDesigner license containers into CodeMeterCC again: 
https://support.ca.com/us/knowledge-base-articles.TEC1760837.html 

3. Request and apply new offline license: 
https://support.ca.com/us/knowledge-base-articles.TEC1147813.html 

Additional Information:

If you experience any further issues, please open a support case by going to https://support.ca.com/us.html.