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When trying to connect to ALM REST service, I am not seeing any error message and the screen becomes greyed out and unusable. We have HP Application Lifecycle Management (ALM) version 11.5.
Steps to reproduce issue:
Expected result: I am logged into ALM.Actual result: The connector view is greyed out, a 'waiting' spinner stays on the screen, and there are no error messages.
This is a known issue with ARD 2.2. It has be fixed in the ARD 2.3 GA release.
Upgrading to ARD 2.3 will resolve this issue. Please note that the only supported versions for HP ALM with ARD 2.3 are 11.5, 12, 12.2, and 12.5.
Here is some more information on using the HP ALM REST service with ARD:https://docops.ca.com/ca-agile-requirements-designer/2-3/en/exporting-and-importing/connect-to-hp-quality-center-rest
If you are using ARD 2.2 and are unable to upgrade to ARD 2.3, support will be able to provide a patch to you. We have patches available for HP ALM versions 11, 11.5, and 12.0. Here are steps on how to receive a patch:
If you experience any issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or calling CA Customer Care at one of these numbers http://www.ca.com/us/company/contact-us.html.