When launching Agile Designer, I am receiving the following error message:
AgileDesigner.exe: Start Error.One of the following licenses is required: CodeMeterAct 5000362:7.Failure reason: Remote access is not allowed for this license, Error 239.
You may need to launch ARD as an administrator. If this does not resolve the issue, then you might not have the correct license activated.
First check to see if you have the AgileDesigner license container in CodeMeter Control Center (CC).
- Directions on how to verify license container is correct and import one if missing: https://support.ca.com/us/knowledge-base-articles.TEC1760837.html
If you have a license container, but it is something like 'AgileDesignerUnb', 'AgileDesigner-Trial', or 'AgileDesigner-Offline', then this is incorrect. You will need to delete this license container, import the correct one (AgileDesigner), and then apply an offline license.
- Directions on how to delete the incorrect license container: https://support.ca.com/us/knowledge-base-articles.TEC1123134.html
- Directions on how to import the correct license container: https://support.ca.com/us/knowledge-base-articles.TEC1760837.html
- Directions on how to create license request file, receive new license, and apply it: https://support.ca.com/us/knowledge-base-articles.TEC1147813.html
If you have the license container imported, but the number under 'AgileDesigner' is something like 32767-2825990913 instead of 128-9928406, then this means you do not have a license activated.
If you experience further licensing issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or http://www.ca.com/us/services-support/ca-support/contact-support.html.