This document can also be viewed at https://support.ca.com/us/knowledge-base-articles.TEC1146294.html
For more documents like this, visit our knowledge base here- CA Agile Requirements Designer.
When trying to activate a new offline license in CodeMeter Control Center, I am receiving the following error message: Importing CmActLicense failed. An internal error occurred. Error 260
If you are trying to apply a license without the license container present or if you are applying a license to wrong license container, you will receive this error message.
Similar error message for online licenses: https://support.ca.com/us/knowledge-base-articles.TEC1895511.html
First check to see if you have the AgileDesigner license container in CodeMeter Control Center (CC).
- Directions on how to verify license container is correct and import one if missing: https://support.ca.com/us/knowledge-base-articles.TEC1760837.html
- Once you have the license container present, try importing the new license again.
If you have a license container, but it is something like 'AgileDesignerUnb', 'AgileDesigner-Trial', or 'AgileDesigner-Offline', then this is incorrect. You will need to delete this license container, import the correct one (AgileDesigner), and then apply an offline license.
- Directions on how to delete the incorrect license container: https://support.ca.com/us/knowledge-base-articles.TEC1123134.html
- Directions on how to import the correct license container: https://support.ca.com/us/knowledge-base-articles.TEC1760837.html
- Directions on how to create license request file, receive new license, and apply it: https://support.ca.com/us/knowledge-base-articles.TEC1147813.html
If you have the license container imported, but the number under 'AgileDesigner' is something like 32767-2825990913 instead of 128-9928406, then this means you do not have a license activated.
If you experience further licensing issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or http://www.ca.com/us/services-support/ca-support/contact-support.html.