Agile Requirements Designer

Tech Tip: License error- Importing CmActLicense failed. An internal error occurred. Error 260

  • 1.  Tech Tip: License error- Importing CmActLicense failed. An internal error occurred. Error 260

    Posted 10-20-2017 01:12 PM

    This document can also be viewed at https://support.ca.com/us/knowledge-base-articles.TEC1146294.html 

    For more documents like this, visit our knowledge base here- CA Agile Requirements Designer

     

    Issue:

    When trying to activate a new offline license in CodeMeter Control Center, I am receiving the following error message: 
    Importing CmActLicense failed. An internal error occurred. Error 260 

    Environment:
    CA Agile Requirements Designer (ARD)- Agile Designer
    Cause:

    If you are trying to apply a license without the license container present or if you are applying a license to wrong license container, you will receive this error message. 

     

    Similar error message for online licenses: https://support.ca.com/us/knowledge-base-articles.TEC1895511.html 

    Resolution:

    First check to see if you have the AgileDesigner license container in CodeMeter Control Center (CC). 

    - Directions on how to verify license container is correct and import one if missing: https://support.ca.com/us/knowledge-base-articles.TEC1760837.html 

    - Once you have the license container present, try importing the new license again. 

     

    license container in ccc.png

     

    If you have a license container, but it is something like 'AgileDesignerUnb', 'AgileDesigner-Trial', or 'AgileDesigner-Offline', then this is incorrect. You will need to delete this license container, import the correct one (AgileDesigner), and then apply an offline license. 

    - Directions on how to delete the incorrect license container: https://support.ca.com/us/knowledge-base-articles.TEC1123134.html 

    - Directions on how to import the correct license container: https://support.ca.com/us/knowledge-base-articles.TEC1760837.html 

    - Directions on how to create license request file, receive new license, and apply it: https://support.ca.com/us/knowledge-base-articles.TEC1147813.html 

     

    wrong containers.png

     

    If you have the license container imported, but the number under 'AgileDesigner' is something like 32767-2825990913 instead of 128-9928406, then this means you do not have a license activated. 

    - Directions on how to create license request file, receive new license, and apply it: https://support.ca.com/us/knowledge-base-articles.TEC1147813.html 

     

    activated license.png

    Additional Information:

    If you experience further licensing issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or http://www.ca.com/us/services-support/ca-support/contact-support.html.