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Tech Tip: Unable to Add Server in CodeMeter WebAdmin when Setting Up Concurrent Licensing

  • 1.  Tech Tip: Unable to Add Server in CodeMeter WebAdmin when Setting Up Concurrent Licensing

    Posted Mar 21, 2017 10:12 AM

    This document can also be viewed at https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1552073.html 

     

    Issue:

    While trying to setup my licensing server and user machines for concurrent licensing with Agile Designer, I am unable to click the 'Apply' button in the WebAdmin when adding the server IP address/name.

     

    Steps to reproduce:
    (Following directions in this document: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1210697.html)

     

    1. Launch CodeMeter WebAdmin in your current browser and you will see it open to the 'Container' tab. 

      CodeMeterWebAdmin2.png

    2. Click on the 'Configuration' tab.

      CofigurationTab.png

    3. In the 'Server Search List' box, click on the '+ add new Server' option. 

      add new server plus button.png

    4. In the text box, 'Enter the Server's name or IP-Address'.

      AddNewServer.png

    5. Click the 'Apply' button.

      ApplyServerChanges.png

     

    Expected result: I am able to click the 'Apply' button and see the server name in the 'Server Search List' box.

    Actual result: The 'Apply' button is greyed out and I am unable to click it.

    Environment:
    CA Agile Requirements Designer (ARD)- Agile Designer
    Cause:

    This problem could be caused by one or more of the following:

    1. You are not using the standard installation of CodeMeter software (through the ARD prerequisite installer) and instead are using the CodeMeter.ini file.
    2. You are copy/pasting the IP Address or Server Name into the text box, instead of typing it out manually.
    3. The WebAdmin application does not have the needed write permissions for the Registry and the CodeMeter/Server.ini file.
    Resolution:

    The most common resolution to this issue is to try manually typing out the IP Address or Server Name. If you copy/paste it into the text box, the 'Apply' button will not appear.

     

    If that does not work, we suggest you try re-installing ARD and make sure that CodeMeter is installed as part of the prerequisites. Admin access is required for this program (CodeMeter) to be installed and used. If you do not have this, you might run into further issues later on.

     

    If you are still having issues, please open a support case and provide answers to the information below:

    1. Did you use a standard installation of the CodeMeter software by installing it as part of the required prerequisites in the ARD installation wizard or did you use an adapted installation by using the 'CodeMeter.ini' file?
    2. Please send us the CmDust.log file from the machine experiencing the issue. You can find directions on how to create a CmDust log here: http://www.wibu.com/faq-codemeter/s/detail/how-do-i-create-a-cmdust-file.html 
    3. Is CodeMeter.exe running on the "System" account as a Service?
    4. Do you have administrator/write access on the machine?
    Additional Information:

    If you experience any issues, please open a support case on https://support.ca.com/irj/portal/newhome or call CA Customer Care at one of these numbers https://www.ca.com/us/services-support/ca-support/contact-support.html.