9.2.0 Upgrade Issues

[Chaz]

I have just took the upgrade from 9.0.2 to 9.2.0 but am having issues with getting a few probes started. ace, data_engine, ems, and wasp all show an error with 'Max. restarts reached for probe 'x' (command = <startup java>) or (command = data_engine.exe) Before I do the UMP upgrade, I have to have these probes started. Any help getting these working is appreciated.

[Gene Howard]

Focus on solving the data_engine probe issue. 
Check the logs for errors.
Any probe that relys on the data_engine will fail if this does not start
Try the data_engine hf.
ftp://ftp.ca.com/pub/UIM/UIM_Probe_Hotfixes/data_engine-9.20HF4.zip

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Gene Howard
Principal Support Engineer
Broadcom
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[Chaz]

The hotfix worked and everything went green. Now sla_engine is red. I looked at the config and cfx and they were missing data_engine_address = . I've tried entering the info in that I believe it should be (the data_engine robot address as well as tried the filepath for data_engine) and they both make the probe go green but the UMP install still fails with "Some of the probes specified were not responsive. Ensure that the probe locations are correct and the probes are active." I also tried deleting the sla_engine and reinstalling but it did not work either.

[David Michel]

sla_engine-9.1.0-HF2.zip
sla_engine-9.1.0-HF2.txt

https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html?r=2

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Support Engineer
Broadcom
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[Chaz]

Everything is working. Thank you for the help!