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Validate connection to SDM profile in sdgtw failure

  • 1.  Validate connection to SDM profile in sdgtw failure

    Posted Oct 09, 2020 03:56 PM
    Hello Community 

    I'm trying to integrate Dx UIM 20.3 with SDM 17.2 through the sdgtw probe v2.23, but I get a connection error when validating

    UIM server are running on WS 2016 and SDM in a WS 2012 R2


    I checked ports 8080 and 8050, through telnet, firewalls and antivirus are off.

    Let me put here the logs
    sdgtw Log
    ct 09 15:22:39:879 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition:: Reading Alarm Mapping Section from .cfg /servicedesks/CASDM/urgency_level Oct 09 15:22:39:879 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::After Building the Config Def Oct 09 15:22:39:879 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::Before Building the Config Def for CASDM Oct 09 15:22:39:879 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition:: Reading Alarm Mapping Section from .cfg /servicedesks/CASDM/impact_level Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::After Building the Config Def Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::Before Building the Config Def for CASDM Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition:: Reading Alarm Mapping Section from .cfg /servicedesks/CASDM/priority_level Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::After Building the Config Def Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildCloneNewSDDefinition Oct 09 15:22:39:880 [main, sdgtw] addDefaultProbeConfigurationToGraph: After buildNIMServiceDeskDefs() Oct 09 15:22:40:110 [main, sdgtw] Creating profile ConfigDef: vm-2.22.com.nimsoft.probe.common.ctd.32a61ea6bf0cfdb3e5cf5f4c5e0783f2=Resource Setup ProfileDefinition ctdProfile Oct 09 15:22:40:144 [main, sdgtw] =========== START: Calling startupAndRestartInitialization(0) ======== Oct 09 15:22:40:144 [main, sdgtw] =========== START: Reading configuration files and setting up monitors ======== Oct 09 15:22:40:144 [main, sdgtw] GenMonitorDefsMgr.getEnumConstants called Oct 09 15:22:40:145 [main, sdgtw] GenMonitorType.getEnumConstants called Oct 09 15:22:40:148 [main, sdgtw] GenResourceFactory.readAllQosDefs entries: 1 Oct 09 15:22:40:148 [main, sdgtw] GenMonitorDefsMgr.getEnumConstants called Oct 09 15:22:40:148 [main, sdgtw] GenMonitorType.getEnumConstants called Oct 09 15:22:40:149 [main, sdgtw] GenResourceFactory.readAllQosDefs entries: 1 Oct 09 15:22:40:149 [main, sdgtw] =========== START: Scheduling DataCollectors for Resources ======== Oct 09 15:22:40:150 [main, sdgtw] SCHEDULER: using scheduler_thread_pool_size = 3 Oct 09 15:22:40:150 [main, sdgtw] =========== DONE: Scheduling DataCollectors for Resources ======== Oct 09 15:22:40:150 [main, sdgtw] =========== DONE: Reading configuration files and setting monitors ======== Oct 09 15:22:40:151 [main, sdgtw] =========== DONE: Finished startupAndRestartInitialization ======== Oct 09 15:22:40:151 [Thread-53, sdgtw] nimInitialized true NIM seems to already initialized Oct 09 15:22:40:151 [Thread-53, sdgtw] NIM is already configured and this call is mostly happening during probe START UP so NOT configuring nimConfigured = true. But it should be configured in all subsequent calls, so mark nimConfigured false Oct 09 15:22:40:151 [Thread-53, sdgtw] After updating nimConfigured = false Oct 09 15:22:40:151 [Thread-53, sdgtw] Reading the configuration properties Oct 09 15:22:40:151 [Thread-53, sdgtw] pollingInterval:30000 Oct 09 15:22:40:153 [Thread-53, sdgtw] nas Address in UIM:nas Oct 09 15:22:40:153 [Thread-53, sdgtw] Create incident on severity change false Oct 09 15:22:40:153 [Thread-53, sdgtw] Auto Alarm Close - true Oct 09 15:22:40:153 [Thread-53, sdgtw] Auto Ticket Close - true Oct 09 15:22:40:153 [Thread-53, sdgtw] Max Tickets per Iteration - 100 Oct 09 15:22:40:153 [Thread-53, sdgtw] Max number of retries - 3 Oct 09 15:22:40:153 [Thread-53, sdgtw] Complete Pending tasks during shutdown - false Oct 09 15:22:40:153 [Thread-53, sdgtw] Threshold time for polling - 0 Oct 09 15:22:40:153 [Thread-53, sdgtw] Alarm creation on Failure - true Oct 09 15:22:40:153 [Thread-53, sdgtw] Group Alarms on Failure - true Oct 09 15:22:40:153 [Thread-53, sdgtw] Subsystem ID of the Alarm created during Failure - sdgtw Oct 09 15:22:40:153 [Thread-53, sdgtw] Severity of the Alarm created during Failure - Warning Oct 09 15:22:40:153 [Thread-53, sdgtw] Retry interval - 4000 Oct 09 15:22:40:153 [Thread-53, sdgtw] Add comment on Ticket Close - false Oct 09 15:22:40:153 [Thread-53, sdgtw] ThreadPool Details: Min - 5, Max - 15 Oct 09 15:22:40:153 [Thread-53, sdgtw] Jetty ThreadPool Details: Min - 30, Max - 200 Oct 09 15:22:40:154 [Thread-53, sdgtw] Value of Use Rest Boolean true Oct 09 15:22:40:154 [Thread-53, sdgtw] connection_read_timeout:180000 Oct 09 15:22:40:154 [Thread-53, sdgtw] connection_connect_timeout:180000 Oct 09 15:22:40:154 [Thread-53, sdgtw] only_incident_number_in_alarm_field : Oct 09 15:22:40:154 [Thread-53, sdgtw] sn_close_incident_state_value : Oct 09 15:22:40:154 [Thread-53, sdgtw] sn_customized_status : Oct 09 15:22:40:154 [Thread-53, sdgtw] date_format : dd/MM/yy HH:mm:ss Oct 09 15:22:40:154 [Thread-53, sdgtw] enabled_tkts_for_alarm_severity : information,minor,major,warning,critical Oct 09 15:22:40:156 [Thread-53, sdgtw] Populating initial cache using the nasQuery SELECT nimid,custom_4 FROM NAS_ALARMS where custom_4 is not null Oct 09 15:22:40:156 [Thread-53, sdgtw] Into Execute Query:SELECT nimid,custom_4 FROM NAS_ALARMS where custom_4 is not null Oct 09 15:22:41:926 [Thread-53, sdgtw] Error while executing the query SELECT nimid,custom_4 FROM NAS_ALARMS where custom_4 is not null(4) not found, Received status (4) on response (for sendRcv) for cmd = 'db_query' name = 'null' at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:622) at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:573) at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:173) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264) at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:219) at com.nimsoft.cet.util.UIMAlarmServerUtils.executeQuery(UIMAlarmServerUtils.java:40) at com.nimsoft.probe.gateway.sdgtw.SDGtwCache.populateInitialCache(SDGtwCache.java:110) at com.nimsoft.probe.gateway.sdgtw.config.SDGtwConfig.readConfig(SDGtwConfig.java:1224) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.initializeAndConfigureNim(SDGtwProbe.java:165) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.access$000(SDGtwProbe.java:70) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe$1.run(SDGtwProbe.java:132) at java.lang.Thread.run(Thread.java:748) Oct 09 15:22:41:926 [Thread-53, sdgtw] Loading cache for 'in progress' closed alarms Oct 09 15:22:41:926 [Thread-53, sdgtw] Completed loading cache for 'in progress' closed alarms Oct 09 15:22:41:926 [Thread-53, sdgtw] Completed populating initial cache Oct 09 15:22:41:926 [Thread-53, sdgtw] Completed reading the configuration properties Oct 09 15:22:41:926 [Thread-53, sdgtw] Initiating the Alarm Synchronization Oct 09 15:22:41:926 [Thread-53, sdgtw] ServiceDesk mdr_id :HPServiceManager Oct 09 15:22:41:926 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: HPServiceManager Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with HPServiceManager Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :ServiceNow Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: ServiceNow Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with ServiceNow Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :SFDCServiceCloud Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: SFDCServiceCloud Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with SFDCServiceCloud Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :SapSolManagerITSM Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: SapSolManagerITSM Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with SapSolManagerITSM Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :ServiceAide Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: ServiceAide Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with ServiceAide Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :BMCRemedy Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: BMCRemedy Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with BMCRemedy Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :CASDM Oct 09 15:22:41:927 [Thread-53, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:22:41:927 [Thread-53, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:22:43:966 [Thread-53, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:22:43:970 [Thread-53, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.initiateAlarmSynchronizer(SDGtwProbe.java:272) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.initializeAndConfigureNim(SDGtwProbe.java:172) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.access$000(SDGtwProbe.java:70) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe$1.run(SDGtwProbe.java:132) at java.lang.Thread.run(Thread.java:748) Oct 09 15:22:43:970 [Thread-53, sdgtw] Done with CASDM Oct 09 15:22:43:970 [Thread-53, sdgtw] Done with Alarm Synchronization Oct 09 15:22:43:970 [Thread-53, sdgtw] In alarmCreateOnSDConnectionFailure: meessage isQueue is not subscribed as there is no valid Service Desk connection. Please check Service Desk connection details or configure service desk(s) Oct 09 15:22:43:971 [Thread-53, sdgtw] Inside createOrUpdateAlarm: alarm message is:Queue is not subscribed as there is no valid Service Desk connection. Please check Service Desk connection details or configure service desk(s)supp key issdgtw-sd-con-failure Oct 09 15:22:43:975 [Thread-53, sdgtw] Alarm created for failure scenario: KK99678811-09076 Oct 09 15:22:43:975 [Thread-53, sdgtw] Queue is NOT SUBSCRIBED as there is no valid Service Desk connection. Please check Service Desk connection details or configure service desk(s) Oct 09 15:24:24:493 [attach_socket, sdgtw] Callback get_ctd_configuration recieved with args: ctdObjectId 'null', depth '0', includeScheme 'null' Oct 09 15:24:24:498 [attach_socket, sdgtw] PERF: START: <-- cbhGetCtdConfiguration 0 Oct 09 15:24:24:499 [attach_socket, sdgtw] Entering handleGetCtdConfiguration with '{"additional_arguments":"{\"aclPermissions\":{\"Edit Maintenance Mode Schedules\":\"1\",\"USM Modify Individual Monitors for Computer Systems\":\"1\",\"List Designer\":\"1\",\"SLM Admin\":\"1\",\"Reassign\":\"1\",\"USM Modify Shared Alarm Filters\":\"1\",\"Discovery Pie\":\"1\",\"Launch URL Actions\":\"1\",\"Manage Profiles\":\"1\",\"Probe Template Basic\":\"1\",\"Dashboard Designer\":\"1\",\"Alarm Management\":\"1\",\"Dashboard Download\":\"1\",\"WASP\":\"1\",\"License Management\":\"1\",\"QoS Access\":\"1\",\"Account Administration\":\"1\",\"Dashboard Upload\":\"1\",\"NFA View ToS\":\"1\",\"Program Options\":\"1\",\"Probe Configuration\":\"1\",\"Discovery Management\":\"1\",\"NFA Run Reports\":\"1\",\"List Viewer\":\"1\",\"Restrict View To User Assets\":\"1\",\"Dynamic Views States\":\"1\",\"USM Automatic Robot Installation\":\"1\",\"Accept\":\"1\",\"Modify Profiles\":\"1\",\"Acknowledge\":\"1\",\"Report Scheduler\":\"1\", "NFA Manage Reports\":\"1\",\"Discovery\":\"1\",\"User Monitoring\":\"1\",\"NFA View Conversations\":\"1\",\"Unassign\":\"1\",\"Manage ACL\":\"1\",\"Web Service\":\"1\",\"Custom Dashboards\":\"1\",\"Probe Basic\":\"1\",\"Distribution\":\"1\",\"Web Publish\":\"1\",\"Unified Reports\":\"1\",\"Execution Level 3\":\"1\",\"Cloud UE Monitor\":\"1\",\"Execution Level 2\":\"1\",\"NetFlow Configuration\":\"1\",\"Execution Level 1\":\"1\",\"SLO Access\":\"1\",\"Probe Template Management\":\"1\",\"Automation - View Items\":\"1\",\"USM Edit Monitoring Station Groups\":\"1\",\"Automation - Manage Workflows\":\"1\",\"Dashboard Design\":\"1\",\"NetFlow\":\"1\",\"Edit Maintenance Mode Devices\":\"1\",\"Policy Basic\":\"1\",\"Alarm Summary\":\"1\",\"Invisible Alarms\":\"1\",\"Management Tools\":\"1\",\"USM Group Modification\":\"1\",\"User Customization\":\"1\",\"Dynamic Views Dashboards\":\"1\",\"Alarm History\":\"1\",\"Service Desk\":\"1\",\"Maintenance Mode\":\"1\",\"Basic Management\":\"1\",\"Operator Console Basic\":\" \",\"Automation - Change configuration items\":\"1\",\"Probe Security\":\"1\",\"Automation - Create and Modify Workflows\":\"1\",\"Default Customization\":\"1\",\"Alarm Details\":\"1\",\"USM Edit Monitoring Templates\":\"1\",\"Edit URL Actions\":\"1\",\"Dynamic Views\":\"1\",\"Custom Reports\":\"1\",\"USM Monitoring Configuration Service\":\"1\",\"Extended Security\":\"1\",\"USM Geo View Modification\":\"1\",\"Archive Management\":\"1\",\"Dashboard Publish\":\"1\",\"Policy Management\":\"1\",\"User Administration\":\"1\",\"Portal Administration\":\"1\",\"USM Basic\":\"1\",\"USM Self Service Monitoring\":\"1\",\"SLM View\":\"1\",\"Assign\":\"1\",\"Change Password\":\"1\",\"Dynamic Views Reports\":\"1\",\"Report Designer\":\"1\",\"NFA View Protocols\":\"1\",\"NFA View Hosts\":\"1\"},\"isAdmin\":false,\"sid\":\"lxO+d9IRd24Oh4VvLl6jFwADMTYwMjI5MzA2MwFCQ1VJTUxBQjJfaHViATI5NjIxATE5Mi4xNjguMS43MQEBMAFhZG1pbmlzdHJhdG9yATQBfDE5Mi4xNjguMS43MXxmZTgwOjA6MDowOjNjYzU6MzI5ZjozZjU3OmZlYjh8MjAwMTowOjM0ZjE6ODA3MjozY2M1OjMyOW 6M2Y1NzpmZWI4fAE=\"}","callback_name":"get_ctd_configuration","depth":"-1","ctd_version":"2.7;2.6;2.5;2.4;2.3;2.2","ctd_object_id":"","probe_address":"/BCUIMLAB2_domain/BCUIMLAB2_hub/BCUIMLAB2/sdgtw","include_scheme":"true"}' Oct 09 15:24:24:503 [attach_socket, sdgtw] Entering extractPartialGraph with args: ctdObjectId='null' depth='2' includeScheme='true' Oct 09 15:24:24:866 [attach_socket, sdgtw] Leaving cbGetCtdConfiguration Oct 09 15:24:24:866 [attach_socket, sdgtw] PERF: DONE: <-- cbhGetCtdConfiguration 0 {Seconds=0.368} Oct 09 15:24:47:950 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:24:47:951 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:24:47:952 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:24:47:952 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[85, 66, -66, 35, -84, -31, -44, -76, 32, 50, 77, -8, 40, 111, 33, -95, -7, 71, -101, 98, 27, 2, -45, -39, 116, -70, -106, -14, 110, 86, -45, 59, 118, -128, -17, 72, -19, -30, 2, -40, 96, 118, 75, 104, -116, 119, -77, 71, 11, 32, -128, -24, 84, -52, -65, -27, 28, 54, 127, -26, -101, -83, -7, -69, 97, -31, 18, -90, 115, 86, -49, -114, 1, 63, -112, -122, 117, 83, 66, -95, 32, 121, 33, 116, 60, 34, -67, 28, 23, -25, -15, -125, -123, 103, -77, 57, -69, 14, -41, -64, -81, 108, -57, -115, 68, -116, 26, 124, 93, -104, 30, 41, -52, 15, -98, -103, 119, -48, -109, -96, -87, 93, -38, -89, -66, 58, -42, 27, 46, -74, -90, -114, 60, -88, -34, -68, -101, 64, 63, 44, 72, 24, 49, -16, 116, 118, -1, 19, -92, 46, -58, -67, -28, -106, 104, 13, -120, -19, 24, 117, -44, 54, 107, 127, -103, 9, 120, 38, 24, -101, -126, 55, -26, -106, -4, -86, 62, 7, 54, 23, -8, -72, -86, -127, -117, 96, 91, -9, 6, 1, -14, -59, 95, -18, -16, 120 99, -86, 121, -95, -19, -7, -96, -39, 12, -98, 125, -61, -73, 94, -44, -7, -40, 1, 18, -88, 76, -56, 119, -26, 38, 45, -56, -35, -41, 125, 88, -126, 23, 68, -55, 23, -52, -43, -3, 28, 56, 2, -110, -92, -102, -95, 52, -85, 8, -89, 71, 73, -103, 47, -5, -8, -48, -110, -21, 53, -5, -107, 44, -117, 50, 32, -108, -66, -93, 25, 12, 85, -88, 30, -7, 43, 100, -9, 90, -44, 52, 89, -58, -66, -105, 71, 31, -38, -36, 9, -85, 93, -105, -12, 16, -75, -60, 0, -61, 20, -103, -24, 35, 12, -35, 5, -62, -121, 30, -109, -49, -95, 111, 30, 74, 106, 85, -73, -30, -52, 14, -59, 49, 20, -40, 106, -39, 125, 24, 114, -33, 63, -70, -103, -36, -112, 13, 95, 74, 107, 30, -23, -41, 57, -128, -66, -102, 38, 87, 38, -42, 70, -26, -70, -86, -45, -59, -102, -106, -16, -43, 10, 54, -20, -10, -106, 123, 81, -67, -41, -42, 26, 62, 102, 113, -15, 105, 13, -95, -87, 19, 85, 89, 73, 87, 3, -22, 36, 102, -104, -34, -60, -104, -24, 64, 42, 7, -101, 71, 103, -63, -68, -76, 68, -19, 11, -126, 42, -33, 117, 77, -104, 105, -7, -107, -63, 59, 6, 55, -9 , 0, -77, 109, -110, -62, -78, -95, -89, 20, 111, -35, -37, -4, 53, 96, -114, -107, -36, -111, 73, 119, 117, 64, -45, 75, 51, -31, 5, 51, 25, -122, -50, 9, 76, -89, 77, 78, 91, -17, -41, 80, -62, 101, -124, -38, 68, 38, -8, -36, -64, -17, 80, 54, 102, 5, 52, 46, -128, 68, 29, -57, 50, 92, -33, 45, 27, 109, -13, 86, 23, 7, -109, -82, -14, 51, -63, 127, 63, 96, -23, -92, -26, 44, 83, -30, -123, 26, 48, -87, 33, 113, 50, 37, 13, 25, -28, 113, -25, -60, -52, 67, -57, 81, -47, 15, -10, 57, -123, -86, 75, -32, -2, -52, -112, -70, -1, -42, 120, 8, -49, 8, -117, 124, -89, -75, -3, 115, 18, 9, 120, -78, -103, -19, 115, 104, 106, 117, -82, -90, -125, 3, -125, 62, 37, 105, -47, -50, -12, 72, -81, -89, -76, -111, -26, -126, -37, 32, 100, 33, -18, 56, -31, 58, -74, -32, -54, -49, -5, 105, -69, -20, 66, 62, -39, 127, 33, -81, 10, -20, 29, -72, -116, -91, -94, -86, 90, 42, 72, -119, -74, -89, -9, -108, -30, 32, -125, 95, 33, -15, -119, -111, 9, -31, 1, 25, 120, -121, -67, 39, -26, 24, -73, 36, -75, -87, 14, 127, -47, -63, -23, -59, 39, 26, -27, -4, -2, 98, -69, 48, 84, -59, -18, -122, -93, -51, 122, 100, 6, -90, -127, 86, 25, -23, 32, 0, -10, 40, 16, 8, -25, -118, -96, 76, -100, 25, 79, 41, 73, -8, 28, -85, 48, -113, -28, -47, -13, -90, 83, -92, 77, 79, 95, 8, -117, -54, -105, -10, -95, -51, 72, -17, 7, 44, -30, -1, 116, -15, 97, 4, 76, 0, 23, 50, 67, -75, -96, -109, 57, -98, 92, -121, 106, 71, 27, 84, 35, -39, -112, -96, -85, 77, -5, 91, -29, -106, -102, -10, -90, -125, 65, 43, 125, 70, 59, 74, -65, 114, -33, 104, -66, -20, -28, -105, -51, 92, 88, 10, 29, 4, 94, -127, -62, 19, -93, -99, 9, -123, 9, -89, 122, -35, -64, 71, -80, -60, 47, 29, -38, 71, 84, 46, 4, 85, -3, 7, 104, 57, 79, -91, -55, 31, 69, -95, 99, -73, -71, -88, -24, -52, -27, 34, 120, -97, -101], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=792]}]' Oct 09 15:24:48:111 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:24:48:111 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:24:48:111 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:24:48:112 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:24:50:219 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:24:50:220 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:24:50:220 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:24:52:252 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:24:52:254 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:24:52:254 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:24:52:255 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:24:54:359 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:24:54:359 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:24:54:359 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:24:56:390 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:24:56:396 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:25:18:310 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:25:18:310 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:25:18:311 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:25:18:311 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[7, -124, -1, 82, -42, 50, -122, -48, 34, -103, 30, -125, -42, -67, 73, -8, -86, 78, -45, -114, 75, 85, -37, 96, -56, -58, 90, 21, -128, -109, -80, -96, 114, 126, -62, 47, 35, 60, 16, -2, -55, -77, -26, 88, 99, 117, 60, -24, -95, -123, -106, -16, 85, 9, -49, 126, -59, 22, -5, 2, -33, 27, -41, 26, 86, 10, -52, -70, -119, -115, -8, 29, -44, 17, 13, 75, 79, -75, -22, 25, 112, -10, 33, 17, 33, 5, 68, 117, -29, -89, -48, 58, -99, -73, -119, 27, 38, -16, -21, -103, -115, -114, 63, -103, -13, -16, -123, -73, -47, 115, 80, -57, 95, 9, 125, 89, 62, 120, 30, -109, 54, -100, 14, -103, 115, 19, 24, 124, -38, 68, -81, -12, 114, -1, -18, -28, -1, 60, 126, -28, -108, -101, -69, -32, -66, -19, -124, 76, -17, 40, 46, 61, 80, -18, 69, 14, -43, 125, -89, 81, -61, -69, -126, -3, -41, 44, -108, -55, 56, 47, -52, 43, -34, -13, -85, -65, -52, -45, 24, 7, -125, 102, 9, 13, -5, -106, -110, 56, 26, -76, 71, 25, 99, -25, 1, -109, 100, -63, 24, -89, -109, 112, 21, -87, 50, -83, -115, 45, 63, -73, -23, 101, -5, 6, 91, -31, 103, -22, -71, -65, -87, 116, 31, 50, 50, 18, 9, 85, -66, -88, 56, -89, 118, 106, -14, -114, 62, 60, -62, -42, 49, -102, -106, 114, 97, -75, 100, 120, -33, 24, 7, 101, 70, -121, 60, 106, -6, -62, 36, 118, 119, -74, 59, 78, -87, -113, 127, 25, -54, 20, 13, 20, 23, -18, -65, -38, -49, 3, -67, -53, -65, 26, -35, -97, -34, -48, 66, 51, 108, -12, 120, -7, 105, -107, 112, -70, -75, -19, 92, 119, -109, -115, -114, -33, -82, 30, 118, 113, -57, 38, 60, -16, -91, 9, -16, 82, -9, 1, -62, -97, -91, -108, -27, -126, 8, 13, -69, 46, 44, 58, 62, -21, 16, 91, 82, -126, -124, -105, -77, 83, -32, -51, 3, -120, 16, 12, -52, 77, 106, 110, 17, 73, 24, -100, -68, -3, -26, -121, 114, 75, 109, 98, -123, -99, 72, -91, -78, -128, -98, 105, -108, 16, -39, 67, 102, -7, 59, 13, -124, 0, -26, -58, -5, -90, 44, 35, -47, -41, 91, -66, 54, 4, -88, -39, 11, -109, 127, 0, -58, -125, 115, 92, 20, -62, 63, -73, -39, -11, -87, -4, -117, -97, 83, 62, 110 -81, 17, -55, -95, -13, -92, 119, 32, -64, 0, -92, -22, -57, 48, 21, 31, 6, 125, 7, 41, 78, 86, -24, 83, -104, -109, -4, 3, -104, -124, 92, 53, -50, -40, 17, -89, 40, 113, 69, -14, -6, -85, 32, -36, -38, 5, 96, 5, 43, -103, 29, -41, 81, -32, -8, -41, 40, -26, -32, -16, 82, 85, -117, 118, 100, 113, -67, -33, -99, 108, -73, 68, -100, -119, -18, -79, -105, 80, -40, -14, -46, 61, -117, -4, -60, -74, -88, -110, 75, -61, 65, -63, 27, -125, -49, -11, 40, -77, -64, 104, 18, -86, -73, 31, -12, 127, 96, -52, 101, -23, -51, 98, -108, 26, 115, 69, -52, -121, -12, -19, 65, 73, -54, -64, -69, 104, 31, -21, -50, -97, -35, 24, -87, 80, -62, 84, 21, -115, 124, 101, -49, -5, 47, -23, -51, -53, -8, 33, 117, 35, 97, 22, -13, -117, 92, -60, -42, 122, 3, 50, 85, -12, -62, 8, -62, -89, -69, 95, -122, -128, -66, 46, 32, 35, 15, -19, -30, 7, 32, 126, 11, -94, 70, 5, -79, -22, 58, 91, -62, 124, 79, -63, 16, -47, -81, -34, -39, 46, -122, -116, -120, 118, 125, 74, -100, 76, 54, 28, -91, 56, 39, -9, -20, -72, -107, 4, -18, 114, -111, 64, 58, -44, 63, -106, 69, 60, 52, 120, 54, 109, 26, -93, 110, 105, 114, 69, 41, -80, -72, -94, -88, -40, 17, 12, 19, 6, -59, -100, 26, 47, -17, -25, 1, -25, 35, 75, 20, 125, 73, 13, 44, -60, -92, -125, 29, -96, 9, 12, -60, 74, -121, 77, -68, -111, -52, -88, -67, -44, -29, -102, 56, 124, -57, -57, -99, -88, -64, -85, -71, -6, 96, 40, -107, 58, 125, -6, 12, 85, 52, -15, 118, -88, -112, -22, -102, 60, -27, -109, 95, 120, -65, -34, 84, 71, 23, -13, 107, -32, -31, 22, -15, 10, -22, -89, 25, 55, 102, 70, 66, -69, -59, -18, 69, -30, -66, 39, 52, -128, -30, 37, -102, -59, 30, 5, 59, -45, -26, -64, -120, 119, -105, -73, -110, 99, 47, -90, 53, 76, -76, 56, 91, -70, 119, -123, 117, 43, 0, -19, -108, 62, -105, -10, -15, -115, 93, -8, 64, -44, 104, -77, 31, 85, -52, -34, -23, -74, -49, 25, 14, -90, -126, -44, -89, -101, -58, -55, 95, -78, 36, 11, -50], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=807]}]' Oct 09 15:25:18:313 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:25:18:313 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:25:18:313 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:25:18:314 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:25:20:416 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:25:20:416 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:25:20:416 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:25:22:444 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:25:22:447 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:25:22:447 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:25:22:447 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:25:24:544 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:25:24:544 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:25:24:544 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:25:26:578 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:25:26:580 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:25:42:875 [attach_socket, sdgtw] Callback get_ctd_configuration recieved with args: ctdObjectId 'null', depth '0', includeScheme 'null' Oct 09 15:25:42:877 [attach_socket, sdgtw] PERF: START: <-- cbhGetCtdConfiguration 1 Oct 09 15:25:42:877 [attach_socket, sdgtw] Entering handleGetCtdConfiguration with '{"additional_arguments":"{\"aclPermissions\":{\"Edit Maintenance Mode Schedules\":\"1\",\"USM Modify Individual Monitors for Computer Systems\":\"1\",\"List Designer\":\"1\",\"SLM Admin\":\"1\",\"Reassign\":\"1\",\"USM Modify Shared Alarm Filters\":\"1\",\"Discovery Pie\":\"1\",\"Launch URL Actions\":\"1\",\"Manage Profiles\":\"1\",\"Probe Template Basic\":\"1\",\"Dashboard Designer\":\"1\",\"Alarm Management\":\"1\",\"Dashboard Download\":\"1\",\"WASP\":\"1\",\"License Management\":\"1\",\"QoS Access\":\"1\",\"Account Administration\":\"1\",\"Dashboard Upload\":\"1\",\"NFA View ToS\":\"1\",\"Program Options\":\"1\",\"Probe Configuration\":\"1\",\"Discovery Management\":\"1\",\"NFA Run Reports\":\"1\",\"List Viewer\":\"1\",\"Restrict View To User Assets\":\"1\",\"Dynamic Views States\":\"1\",\"USM Automatic Robot Installation\":\"1\",\"Accept\":\"1\",\"Modify Profiles\":\"1\",\"Acknowledge\":\"1\",\"Report Scheduler\":\"1\", "NFA Manage Reports\":\"1\",\"Discovery\":\"1\",\"User Monitoring\":\"1\",\"NFA View Conversations\":\"1\",\"Unassign\":\"1\",\"Manage ACL\":\"1\",\"Web Service\":\"1\",\"Custom Dashboards\":\"1\",\"Probe Basic\":\"1\",\"Distribution\":\"1\",\"Web Publish\":\"1\",\"Unified Reports\":\"1\",\"Execution Level 3\":\"1\",\"Cloud UE Monitor\":\"1\",\"Execution Level 2\":\"1\",\"NetFlow Configuration\":\"1\",\"Execution Level 1\":\"1\",\"SLO Access\":\"1\",\"Probe Template Management\":\"1\",\"Automation - View Items\":\"1\",\"USM Edit Monitoring Station Groups\":\"1\",\"Automation - Manage Workflows\":\"1\",\"Dashboard Design\":\"1\",\"NetFlow\":\"1\",\"Edit Maintenance Mode Devices\":\"1\",\"Policy Basic\":\"1\",\"Alarm Summary\":\"1\",\"Invisible Alarms\":\"1\",\"Management Tools\":\"1\",\"USM Group Modification\":\"1\",\"User Customization\":\"1\",\"Dynamic Views Dashboards\":\"1\",\"Alarm History\":\"1\",\"Service Desk\":\"1\",\"Maintenance Mode\":\"1\",\"Basic Management\":\"1\",\"Operator Console Basic\":\" \",\"Automation - Change configuration items\":\"1\",\"Probe Security\":\"1\",\"Automation - Create and Modify Workflows\":\"1\",\"Default Customization\":\"1\",\"Alarm Details\":\"1\",\"USM Edit Monitoring Templates\":\"1\",\"Edit URL Actions\":\"1\",\"Dynamic Views\":\"1\",\"Custom Reports\":\"1\",\"USM Monitoring Configuration Service\":\"1\",\"Extended Security\":\"1\",\"USM Geo View Modification\":\"1\",\"Archive Management\":\"1\",\"Dashboard Publish\":\"1\",\"Policy Management\":\"1\",\"User Administration\":\"1\",\"Portal Administration\":\"1\",\"USM Basic\":\"1\",\"USM Self Service Monitoring\":\"1\",\"SLM View\":\"1\",\"Assign\":\"1\",\"Change Password\":\"1\",\"Dynamic Views Reports\":\"1\",\"Report Designer\":\"1\",\"NFA View Protocols\":\"1\",\"NFA View Hosts\":\"1\"},\"isAdmin\":false,\"sid\":\"pLJ/2yqVDmAuIpVhGflKYwADMTYwMjI5MzE0MQFCQ1VJTUxBQjJfaHViATI5NjIxATE5Mi4xNjguMS43MQEBMAFhZG1pbmlzdHJhdG9yATQBfDE5Mi4xNjguMS43MXxmZTgwOjA6MDowOjNjYzU6MzI5ZjozZjU3OmZlYjh8MjAwMTowOjM0ZjE6ODA3MjozY2M1OjMyOW 6M2Y1NzpmZWI4fAE=\"}","callback_name":"get_ctd_configuration","depth":"-1","ctd_version":"2.7;2.6;2.5;2.4;2.3;2.2","ctd_object_id":"","probe_address":"/BCUIMLAB2_domain/BCUIMLAB2_hub/BCUIMLAB2/sdgtw","include_scheme":"true"}' Oct 09 15:25:42:877 [attach_socket, sdgtw] Entering extractPartialGraph with args: ctdObjectId='null' depth='2' includeScheme='true' Oct 09 15:25:42:903 [attach_socket, sdgtw] Leaving cbGetCtdConfiguration Oct 09 15:25:42:903 [attach_socket, sdgtw] PERF: DONE: <-- cbhGetCtdConfiguration 1 {Seconds=0.026} Oct 09 15:39:33:907 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:39:33:907 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:39:33:908 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:39:33:908 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[-1, -102, 10, -20, -80, 45, 120, -72, -95, -55, -27, 23, -36, 52, -62, 93, 82, -18, -50, -29, -31, 108, 43, -59, 88, -12, -71, -38, -69, 103, -63, 49, 38, -86, -104, -115, 101, 34, 44, 55, -15, -3, -20, -63, -52, -7, 92, 120, 1, 68, 3, 110, 75, 108, 76, 47, 2, -67, 114, -55, -1, 22, 86, -27, -78, -10, -108, 35, 90, 88, -81, 16, -105, 28, 71, -16, 99, -73, -117, -48, -95, 45, -106, -113, 88, -52, 121, -73, -82, 50, -29, 126, -110, -127, -39, 104, -72, -74, 61, 105, 7, 79, -65, 96, -86, 65, 59, 103, 105, 49, 110, -114, 51, -13, -48, -66, -78, 116, -81, -89, 27, 80, -5, 38, 81, 43, -30, 88, 4, 23, -65, -120, -44, 74, 10, 17, -115, -112, 11, -17, 43, -38, -128, 120, 76, 99, -17, -73, 52, 11, 73, -18, 36, -99, -91, -32, 8, -19, 30, -46, 65, -76, 105, 119, 116, 114, -108, 48, 79, -98, -99, -41, -122, -43, -44, -101, 75, -89, -24, -41, -18, 65, -63, 106, -52, 112, -53, -9, 27, 57, -39, -46, -125, -14, -90, 103 68, -39, -51, 35, 117, -46, -13, -3, 31, 45, -79, -91, -40, 77, 24, -31, 49, -29, -35, 96, -7, 20, -51, -107, -78, -90, -95, -118, 6, -16, 102, -91, -15, 87, -39, 111, -126, -98, -30, -126, 105, -91, 117, 46, -25, 78, -80, 3, -50, -11, 81, -104, 68, 59, 99, 1, 22, 110, 50, 18, 70, 29, 71, -57, -13, -43, 26, -108, -44, 120, -91, 26, 71, 102, -45, 7, 93, -23, -50, 60, 44, -120, -55, 11, -67, -16, -50, -28, -24, -87, 87, 64, -101, -87, 99, 74, -110, 60, 52, 46, -24, 121, -48, 66, -85, -106, 15, -77, -54, 69, -62, 34, 114, 52, 103, -29, 6, 25, -28, -10, -39, 66, -87, 74, -29, -7, 24, -115, -6, 76, -2, -52, 101, 76, 27, 27, -15, 92, 121, -37, -50, -7, -125, -104, 28, 85, 18, 0, 19, -102, 104, -66, 70, 74, 8, 85, -63, -10, -61, 112, 37, -47, 65, 27, -86, -126, -84, 103, -90, -105, -30, -14, -51, 13, -124, -92, 34, 8, -92, 7, -24, 62, 98, 91, 76, 8, -99, 39, -120, -10, -44, 102, -83, -81, -57, -124, -41, 117, 52, 100, -123, 82, -80, 71, 19, -16, 63, -28, -63, 48, 24, -82, -70, -90, 77, -25, 87, -35, -24, -32, 36, 99, 8, 46, 97, -109, 6, -2, -25, -17, -109, 60, -90, -110, 73, -105, -13, -28, -43, -50, -60, -6, -26, -84, 21, 86, 11, 111, -8, -60, 48, 86, 9, -19, -24, -71, -9, 26, 106, -12, -24, -19, 78, 93, -73, -65, -53, -55, 101, -58, 104, 19, -107, 104, -54, 105, 40, 67, -18, -46, -34, -68, 120, 56, 81, 76, -90, -61, 91, -12, -38, -86, 46, 63, -69, -70, 44, -29, -126, 90, -112, -26, -75, 80, -24, 79, -59, -75, 52, -106, -70, -80, -48, 43, -5, -73, 4, 38, 48, 112, 98, 5, 1, 58, 29, -114, -88, -94, -41, -100, -81, -22, -119, -65, -102, -13, 113, -80, 25, 19, -105, -100, 103, 43, -120, 105, 45, 94, -100, 66, -121, 77, -78, -94, 45, -13, 33, 103, -42, 105, -106, -88, 80, -53, -15, 30, 125, -120, -109, -73, 123, -50, -19, 121, -79, -115, -44, -87, -44, 77, -14, 113, -113, 21, -107, 104, 86, -72, 23, 50, -10, 24, -15, 61, -87, 99, -34, -109, -18, -76, 75, -93, -3, 121, -47, -109, -72, 43, 11, -64, -41, -91, 69, 54, -83, -13, 62, 46, 46, -57, -113, 117, 20, 10, -63, -119, 46, 47, 33, -79, -41, 101, -7, 124, -43, 72, 124, 6, -18, 119, -73, 81, 59, 5, -73, 38, -33, 54, -36, 56, 42, 84, 81, 5, -116, 15, -85, -63, 115, -89, 37, 110, -92, 123, 113, 50, -109, 48, -53, -55, -63, 89, 25, 41, -17, 127, 79, 105, -79, -52, -78, 18, 31, 92, 105, -22, 94, 84, 95, 112, 40, -94, -35, -26, 89, 126, -76, 39, 2, 46, -63, -96, -11, 118, -45, -39, 78, 105, -95, 4, 1, -36, 2, 38, -98, -3, -78, -3, -104, -57, -127, -80, 39, -127, 32, -8, 60, -95, -8, -104, -56, 80, 103, -76, 37, 25, -16, -79, -95, -66, -17, -5, 32, 97, 10, -52, -61, 96, -45, 120, 53, 44, 24, 10, -96, -49, -55, 39, 9, 47, -50, 100, -93, -28, -65, -97, -20, 25, -43, 52, 82, -80, -38, 75, -22, 113, 102, -35, 112, -17, 38, 91, -12, 37, 43, -113, 27, 77, 117, 61, 86, -12, 46, 55, 12, -14, -119, 124, 33, -62, 116, 34, -128, -58], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=788]}]' Oct 09 15:39:33:910 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:39:33:910 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:39:33:910 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:39:33:910 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:39:36:013 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:39:36:013 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:39:36:013 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:39:38:040 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:39:38:043 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:39:38:043 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:39:38:043 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:39:40:144 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:39:40:144 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:39:40:144 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:39:42:170 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:39:42:173 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:42:54:318 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:42:54:319 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:42:54:319 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:42:54:319 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[-15, 109, -77, 80, 24, 124, -94, -102, -125, -101, 94, 45, 105, -127, -39, 12, 5, -74, -88, -72, -19, 74, -92, 21, -21, -57, -23, -103, -38, 2, 103, -59, 89, -16, 69, -124, 103, 72, -29, -54, 10, 42, -111, 62, -61, -36, -59, -54, 11, 32, -128, -24, 84, -52, -65, -27, 28, 54, 127, -26, -101, -83, -7, -69, 97, -31, 18, -90, 115, 86, -49, -114, 1, 63, -112, -122, 117, 83, 66, -95, 34, -71, 56, 66, 67, -42, 15, -28, -13, 30, 20, -8, 85, 112, -51, -123, 54, -36, -71, 127, -75, -72, 82, -44, -33, 66, 34, 63, -68, -53, -77, -83, -104, 108, -49, -61, -117, 6, 81, 21, -1, -47, -91, 103, -124, 6, 49, 98, -111, 66, -61, -63, 33, -97, -24, -66, 69, -58, -114, -128, 3, -112, -115, -83, -67, 3, 31, 59, 6, 112, -55, -82, 120, -123, -95, -85, -37, 51, -107, -55, 64, 27, 20, -39, 119, 46, 124, -85, -57, 77, 51, 125, 63, 112, 86, 2, 44, 34, 57, -1, -83, -37, 11, 101, -128, -74, -2, 7, 98, -85, -108, 84, 24, 17, 110, 101, -95, -101, 78, 111, 51, -128, -20, 42, -8, -72, 49, 38, 98, -10, -8, -41, 126, -58, -66, 6, -74, 123, 81, 100, 20, -31, -126, 49, 85, -56, -17, 72, 34, 18, 118, 28, -125, 87, -94, -72, -108, 31, 35, 63, -68, 47, -46, -105, -88, -22, -97, 103, -14, -63, -16, 74, -86, -27, -128, -123, -45, 11, 0, 60, -44, 78, -37, 100, 115, -6, 117, -67, -48, 26, 118, -22, 60, 25, 4, -106, -11, 109, 42, -32, -49, -13, 119, -99, -12, 59, -104, -122, 71, -62, -72, 101, -51, -37, -26, 26, 27, -12, -77, 82, -66, -81, -115, 56, -14, 4, -11, -20, 47, -26, 45, -7, 85, -119, -115, -58, 64, -27, -81, -110, -47, 114, 124, -49, 8, 62, -87, -101, -57, -58, -37, -74, -102, 41, -31, -24, 37, 64, 37, 38, 73, 90, -89, -53, 25, -126, -121, -94, -79, 91, 87, 24, 38, 95, 124, 115, -1, -126, 72, -62, 0, -15, -37, 92, -76, 17, 32, 61, -89, 60, 117, -9, 0, -103, 20, 40, -98, -92, -50, -52, 15, -90, -4, -54, -109, 77, 53, 98, -98, 24, -15, 85, -99, -88, -113, -60, 43, -104, 112, 65, 92, 111, 5, 71, 100, 69, -116, -18, -86, 80, -68, -110, 82, -80, - 06, 44, 37, -118, -42, 7, 72, -14, 102, -66, -28, 42, -91, -70, 56, -96, -10, -118, -113, -68, 44, -66, -115, 65, 126, 14, -120, -52, -34, 102, 36, 56, 107, -80, -42, 83, 57, 72, -66, 114, -3, -87, -106, -60, -27, -1, 60, 68, 66, -27, -7, 0, -92, -95, 22, 70, 95, -35, 68, 64, 102, 17, -79, -4, -128, 7, -26, 20, 102, -31, 89, 72, 91, -42, -105, -91, 61, -73, -15, 81, -50, -86, -127, 112, 9, 76, 109, -69, 26, 35, 107, 83, 11, -55, 77, -34, -103, 58, 52, 58, 12, -45, 17, -100, -14, 39, -55, 70, 104, -89, -89, 50, 49, -63, 38, 120, -113, -26, -74, 70, 28, 3, -1, -107, -128, -81, 55, -119, -77, 83, -89, 101, 92, 43, -25, 92, -26, 6, -45, 32, 74, 53, 40, -27, 16, -96, -21, -26, -63, 118, -116, -111, -81, -16, -22, -105, -40, -39, 24, 75, -98, 6, 73, -46, -21, -66, -42, 96, 99, 40, 116, -50, -65, -34, 78, -22, 12, 55, 18, -10, 57, 97, 121, 30, -82, 31, -44, 86, 96, -121, -11, 15, 117, 27, -55, 102, -83, -24, 39, -7, 117, -80, -98, -63, -117, 123, 4, 41, -23, -72, 91, 60, -26, -50, 50, -32, 101, 34, 66, 6, 101, -28 -101, -109, -52, 23, -71, 127, 43, 97, -33, 36, 49, -4, -65, 36, 83, -31, -28, -117, 88, 107, 67, -37, -111, -114, 103, -51, -3, 45, -119, 67, 2, 94, 89, -30, -107, 11, 47, -49, -34, -23, 40, 83, -59, -120, 41, -44, -49, 2, -98, -76, 118, 111, 73, -2, -104, 61, 38, 7, -54, 124, 5, -124, 71, 36, 28, -90, 120, -94, 1, 42, -119, -25, 69, -26, 2, -9, -32, 119, -74, 53, 61, 106, -62, -29, -96, 83, -3, -91, 88, -14, -26, -73, -34, 53, -52, -95, 124, -51, 20, -7, -101, 34, -128, 3, -28, -16, 7, 36, 127, 77, 87, -32, -16, -87, 48, -25, 84, -21, -127, -86, -119, -83, -75, 82, -70, -111, -58, 4, -12, 116, -74, -66, -91, 69, 107, -46, 108, -106, -10, -92, -123, -5, -117, 65, 94, -15, 115, -89, -29, -88, 107, -128, -106, 87, 126, -24, 43, -41, 117, 116, 22, -10, -119, -8], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=794]}]' Oct 09 15:42:54:321 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:42:54:321 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:42:54:321 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:42:54:321 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:42:56:427 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:42:56:427 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:42:56:427 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:42:58:457 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:42:58:460 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:42:58:460 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:42:58:460 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:43:00:566 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:43:00:566 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:43:00:566 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:43:02:597 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:43:02:599 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:46:07:096 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:46:07:096 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:46:07:097 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:46:07:097 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[-96, -57, -26, 56, 107, -77, 7, 86, 22, 127, 80, -15, -60, 102, -8, 90, 82, -18, -50, -29, -31, 108, 43, -59, 88, -12, -71, -38, -69, 103, -63, 49, -83, 103, -111, -59, 49, 100, 10, -38, -122, -25, -83, -9, 38, -3, 55, -11, 51, 38, -80, -4, -97, -111, -108, -65, 50, -61, -81, 109, 27, 109, 69, 32, -56, 8, 106, 0, 57, -37, 23, 79, -34, -41, 113, -9, -120, -98, -46, -95, 17, -39, 49, -59, 77, 109, -48, -13, 89, -42, -123, 100, 119, 117, -104, 110, 76, 111, -109, 49, -21, 80, -77, -121, -12, 0, -96, 63, -78, -17, -119, 42, 97, -126, 20, -96, 11, -118, 87, -106, -5, -109, -6, 64, 119, 32, 73, 80, -20, -101, 41, -77, -2, 39, -29, -46, -62, 91, -22, 108, -2, 5, -8, -123, -8, -105, 63, 56, 68, 66, 126, -99, -11, -100, 99, 81, -106, 79, 118, -2, -114, 16, 127, 16, -83, -2, 55, 65, 20, 29, -83, 65, -6, 27, -9, 83, -18, 77, 117, 50, 91, 127, -19, 71, 67, 38, 100, 118, 73, -31, 22, -59, 60, 114, -100, 74, 60, -87, -4, 53, 90, 45, -98, -12, -97, 110, -31, 1, -123, -9, -43, -8, 41, -118, 34, 72, -16, -92, -9, -38, -4, -120, -25, 66, 34, -18, -35, 19, -78, -51, 119, 96, 93, 77, 114, -63, -125, 99, -2, -78, 62, 113, -52, -53, -76, 86, -114, -128, -77, 88, 109, 21, 11, 11, -12, -3, -59, 98, 1, 98, -27, -56, -15, 4, 46, 40, -97, -95, 88, 70, -66, -34, -8, -30, 36, -118, 20, -85, 104, 23, 62, -119, 59, 1, 80, -27, -91, -60, 57, -58, 22, 27, 35, -128, -117, -22, 66, -33, -97, -13, 124, -42, -18, 37, -119, 113, 61, -81, -104, -87, -15, -101, 61, -116, -3, 29, -115, 5, 19, 126, 98, -3, -125, 39, -7, -43, 127, 0, 33, 69, 99, 118, -127, 11, 10, -55, 43, 90, -80, -99, 75, 117, -62, 27, 17, 63, 58, 32, -82, 117, -26, 16, -97, 109, -22, -40, 25, -59, 36, 122, 46, -27, -108, -100, -14, 37, 3, -52, -83, -116, -63, 22, -32, 73, -30, 25, 121, 90, -128, 114, 109, 104, 67, -68, -32, -62, -38, 42, 117, -8, -39, 23, -120, -21, -49, -13, -90, 67, 36, -45, 33, -25, 46, 123, -107, -75, 24, -116, -122, 14, 21, 18, -114, 9, -75, 16, 15, 23, 12, 67, 93, -83, 72, 88, -9, -126, 35, -46, -1, -92, -104, 52, 18, 15, -90, -122, -1, -42, 39, -77, -60, 24, 17, 48, 96, 83, -65, -123, -89, 6, -107, -23, 85, 55, -14, -52, -91, -52, -26, 54, 106, -45, -21, 3, 71, -59, -25, -59, -28, -45, 67, -118, -114, -79, -52, -97, 79, -4, -38, 112, -36, 116, 63, -94, -5, -52, 116, -96, 64, -3, 5, 125, -125, 100, 98, -91, -31, -38, -103, 62, -16, -15, 62, 33, 72, -79, -76, -105, 45, 114, -59, 83, 62, 59, 66, -115, -39, -76, 75, -41, 21, 83, 26, -92, 7, -26, 98, 76, -87, -81, -92, 98, -23, -68, 24, 92, -110, -44, -65, 0, 84, 119, -8, 45, 98, -118, -13, -62, 95, 66, 13, 122, -37, -37, 97, -69, 119, -77, 25, 56, 57, 72, 89, 52, 60, 112, 21, 13, -60, -73, -43, 26, 20, 65, -20, 38, -19, -88, -49, -85, -74, -100, -60, 31, -48, 92, -36, -31, 31, 127, -99, 9, 49, -124, 119, -126, -75, -1, 7, -60, 86, 62, -69, -29, -122, -63, -114, -83, 88, 52, -92, 27, 19, -106, 15, 69, 116, -7, -124, -57, -20, 117, -94, 110, 52, -114, -55, 48, 22, -84, -122, -107, 44, 6, 5, 12, 94, -126, 75, 9, -1 6, -101, 98, 30, -23, 44, -116, -91, -76, 108, -4, -69, 94, 79, 22, -117, -27, 117, -61, -31, 89, 63, -113, -100, 84, -30, 127, 85, -93, -68, 20, 73, 23, -67, -29, 36, -107, 21, -22, 101, 77, 11, -25, -74, 43, -126, -108, 112, 45, -106, 53, -18, 95, -72, -58, -128, 114, 27, -33, -59, -89, -118, 38, 59, -23, -104, -2, 101, -120, 99, 66, 31, -20, -119, -84, -78, 11, 27, -58, -9, 112, -29, 11, -125, 13, -34, 46, 31, -104, 66, -58, -49, 85, -11, 51, -1, -9, -29, -101, -16, 109, -118, -118, 2, 77, 0, 81, -3, -32, -52, -127, 73, 86, -118, -38, 74, -8, 66, 19, 32, 103, 46, 76, 18, 122, 32, -36, 49, 35, 42, -95, -103, -122, -84, -118, -22, 11, -85, -25, 127, -62, 12, -19, 104, -100, 59, 117, 18, 64, -49, -28, -111, -78, 36, -118, 0, -47, 95, -20, -35, -111, -25, 3, 62, -79, 71, -96, -125, 37, -98, -10, 44, 40, 123, 61, 71], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=802]}]' Oct 09 15:46:07:099 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:46:07:099 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:46:07:099 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:46:07:099 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:46:09:204 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:46:09:204 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:46:09:205 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:46:11:241 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:46:11:243 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:46:11:243 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:46:11:243 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:46:13:335 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:46:13:335 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:46:13:335 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:46:15:360 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:46:15:362 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:46:25:828 [attach_socket, sdgtw] Callback get_ctd_configuration recieved with args: ctdObjectId 'null', depth '0', includeScheme 'null' Oct 09 15:46:25:829 [attach_socket, sdgtw] PERF: START: <-- cbhGetCtdConfiguration 2 Oct 09 15:46:25:829 [attach_socket, sdgtw] Entering handleGetCtdConfiguration with '{"additional_arguments":"{\"aclPermissions\":{\"Edit Maintenance Mode Schedules\":\"1\",\"USM Modify Individual Monitors for Computer Systems\":\"1\",\"List Designer\":\"1\",\"SLM Admin\":\"1\",\"Reassign\":\"1\",\"USM Modify Shared Alarm Filters\":\"1\",\"Discovery Pie\":\"1\",\"Launch URL Actions\":\"1\",\"Manage Profiles\":\"1\",\"Probe Template Basic\":\"1\",\"Dashboard Designer\":\"1\",\"Alarm Management\":\"1\",\"Dashboard Download\":\"1\",\"WASP\":\"1\",\"License Management\":\"1\",\"QoS Access\":\"1\",\"Account Administration\":\"1\",\"Dashboard Upload\":\"1\",\"NFA View ToS\":\"1\",\"Program Options\":\"1\",\"Probe Configuration\":\"1\",\"Discovery Management\":\"1\",\"NFA Run Reports\":\"1\",\"List Viewer\":\"1\",\"Restrict View To User Assets\":\"1\",\"Dynamic Views States\":\"1\",\"USM Automatic Robot Installation\":\"1\",\"Accept\":\"1\",\"Modify Profiles\":\"1\",\"Acknowledge\":\"1\",\"Report Scheduler\":\"1\", "NFA Manage Reports\":\"1\",\"Discovery\":\"1\",\"User Monitoring\":\"1\",\"NFA View Conversations\":\"1\",\"Unassign\":\"1\",\"Manage ACL\":\"1\",\"Web Service\":\"1\",\"Custom Dashboards\":\"1\",\"Probe Basic\":\"1\",\"Distribution\":\"1\",\"Web Publish\":\"1\",\"Unified Reports\":\"1\",\"Execution Level 3\":\"1\",\"Cloud UE Monitor\":\"1\",\"Execution Level 2\":\"1\",\"NetFlow Configuration\":\"1\",\"Execution Level 1\":\"1\",\"SLO Access\":\"1\",\"Probe Template Management\":\"1\",\"Automation - View Items\":\"1\",\"USM Edit Monitoring Station Groups\":\"1\",\"Automation - Manage Workflows\":\"1\",\"Dashboard Design\":\"1\",\"NetFlow\":\"1\",\"Edit Maintenance Mode Devices\":\"1\",\"Policy Basic\":\"1\",\"Alarm Summary\":\"1\",\"Invisible Alarms\":\"1\",\"Management Tools\":\"1\",\"USM Group Modification\":\"1\",\"User Customization\":\"1\",\"Dynamic Views Dashboards\":\"1\",\"Alarm History\":\"1\",\"Service Desk\":\"1\",\"Maintenance Mode\":\"1\",\"Basic Management\":\"1\",\"Operator Console Basic\":\" \",\"Automation - Change configuration items\":\"1\",\"Probe Security\":\"1\",\"Automation - Create and Modify Workflows\":\"1\",\"Default Customization\":\"1\",\"Alarm Details\":\"1\",\"USM Edit Monitoring Templates\":\"1\",\"Edit URL Actions\":\"1\",\"Dynamic Views\":\"1\",\"Custom Reports\":\"1\",\"USM Monitoring Configuration Service\":\"1\",\"Extended Security\":\"1\",\"USM Geo View Modification\":\"1\",\"Archive Management\":\"1\",\"Dashboard Publish\":\"1\",\"Policy Management\":\"1\",\"User Administration\":\"1\",\"Portal Administration\":\"1\",\"USM Basic\":\"1\",\"USM Self Service Monitoring\":\"1\",\"SLM View\":\"1\",\"Assign\":\"1\",\"Change Password\":\"1\",\"Dynamic Views Reports\":\"1\",\"Report Designer\":\"1\",\"NFA View Protocols\":\"1\",\"NFA View Hosts\":\"1\"},\"isAdmin\":false,\"sid\":\"TqVndKhrSvT1LnYG3l/Q7wADMTYwMjI5NDM4NAFCQ1VJTUxBQjJfaHViATI5NjIxATE5Mi4xNjguMS43MQEBMAFhZG1pbmlzdHJhdG9yATQBfDE5Mi4xNjguMS43MXxmZTgwOjA6MDowOjNjYzU6MzI5ZjozZjU3OmZlYjh8MjAwMTowOjM0ZjE6ODA3MjozY2M1OjMyOW 6M2Y1NzpmZWI4fAE=\"}","callback_name":"get_ctd_configuration","depth":"-1","ctd_version":"2.7;2.6;2.5;2.4;2.3;2.2","ctd_object_id":"","probe_address":"/BCUIMLAB2_domain/BCUIMLAB2_hub/BCUIMLAB2/sdgtw","include_scheme":"true"}' Oct 09 15:46:25:829 [attach_socket, sdgtw] Entering extractPartialGraph with args: ctdObjectId='null' depth='2' includeScheme='true' Oct 09 15:46:25:851 [attach_socket, sdgtw] Leaving cbGetCtdConfiguration Oct 09 15:46:25:851 [attach_socket, sdgtw] PERF: DONE: <-- cbhGetCtdConfiguration 2 {Seconds=0.022} Oct 09 15:49:53:256 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:49:53:256 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:49:53:256 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:49:53:256 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[-15, 109, -77, 80, 24, 124, -94, -102, -125, -101, 94, 45, 105, -127, -39, 12, 5, -74, -88, -72, -19, 74, -92, 21, -21, -57, -23, -103, -38, 2, 103, -59, 89, -16, 69, -124, 103, 72, -29, -54, 10, 42, -111, 62, -61, -36, -59, -54, 11, 32, -128, -24, 84, -52, -65, -27, 28, 54, 127, -26, -101, -83, -7, -69, 97, -31, 18, -90, 115, 86, -49, -114, 1, 63, -112, -122, 117, 83, 66, -95, 34, -71, 56, 66, 67, -42, 15, -28, -13, 30, 20, -8, 85, 112, -51, -123, 54, -36, -71, 127, -75, -72, 82, -44, -33, 66, 34, 63, -68, -53, -77, -83, -104, 108, -49, -61, -117, 6, 81, 21, -1, -47, -91, 103, -124, 6, 49, 98, -111, 66, -61, -63, 33, -97, -24, -66, 69, -58, -114, -128, 3, -112, -115, -83, -67, 3, 31, 59, 6, 112, -55, -82, 120, -123, -95, -85, -37, 51, -107, -55, 64, 27, 20, -39, 119, 46, 124, -85, -57, 77, 51, 125, 63, 112, 86, 2, 44, 34, 57, -1, -83, -37, 11, 101, -128, -74, -2, 7, 98, -85, -108, 84, 24, 17, 110, 101, -95, -101, 78, 111, 51, -128, -20, 42, -8, -72, 49, 38, 98, -10, -8, -41, 126, -58, -66, 6, -74, 123, 81, 100, 20, -31, -126, 49, 85, -56, -17, 72, 34, 18, 118, 28, -125, 87, -94, -72, -108, 31, 35, 63, -68, 47, -46, -105, -88, -22, -97, 103, -14, -63, -16, 74, -86, -27, -128, -123, -45, 11, 0, 60, -44, 78, -37, 100, 115, -6, 117, -67, -48, 26, 118, -22, 60, 25, 4, -106, -11, 109, 42, -32, -49, -13, 119, -99, -12, 59, -104, -122, 71, -62, -72, 101, -51, -37, -26, 26, 27, -12, -77, 82, -66, -81, -115, 56, -14, 4, -11, -20, 47, -26, 45, -7, 85, -119, -115, -58, 64, -27, -81, -110, -47, 114, 124, -49, 8, 62, -87, -101, -57, -58, -37, -74, -102, 41, -31, -24, 37, 64, 37, 38, 73, 90, -89, -53, 25, -126, -121, -94, -79, 91, 87, 24, 38, 95, 124, 115, -1, -126, 72, -62, 0, -15, -37, 92, -76, 17, 32, 61, -89, 60, 117, -9, 0, -103, 20, 40, -98, -92, -50, -52, 15, -90, -4, -54, -109, 77, 53, 98, -98, 24, -15, 85, -99, -88, -113, -60, 43, -104, 112, 65, 92, 111, 5, 71, 100, 69, -116, -18, -86, 80, -68, -110, 82, -80, - 06, 44, 37, -118, -42, 7, 72, -14, 102, -66, -28, 42, -91, -70, 56, -96, -10, -118, -113, -68, 44, -66, -115, 65, 126, 14, -120, -52, -34, 102, 36, 56, 107, -80, -42, 83, 57, 72, -66, 114, -3, -87, -106, -60, -27, -1, 60, 68, 66, -27, -7, 0, -92, -95, 22, 70, 95, -35, 68, 64, 102, 17, -79, -4, -128, 7, -26, 20, 102, -31, 89, 72, 91, -42, -105, -91, 61, -73, -15, 81, -50, -86, -127, 112, 9, 76, 109, -69, 26, 35, 107, 83, 11, -55, 77, -34, -103, 58, 52, 58, 12, -45, 17, -100, -14, 39, -55, 70, 104, -89, -89, 50, 49, -63, 38, 120, -113, -26, -74, 70, 28, 3, -1, -107, -128, -81, 55, -119, -77, 83, -89, 101, 92, 43, -25, 92, -26, 6, -45, 32, 74, 53, 40, -27, 16, -96, -21, -26, -63, 118, -116, -111, -81, -16, -22, -105, -40, -39, 24, 75, -98, 6, 73, -46, -21, -66, -42, 96, 99, 40, 116, -50, -65, -34, 78, -22, 12, 55, 18, -10, 57, 97, 121, 30, -82, 31, -44, 86, 96, -121, -11, 15, 117, 27, -55, 102, -83, -24, 39, -7, 117, -80, -98, -63, -117, 123, 4, 41, -23, -72, 91, 60, -26, -50, 50, -32, 101, 34, 66, 6, 101, -28 -101, -109, -52, 23, -71, 127, 43, 97, -33, 36, 49, -4, -65, 36, 83, -31, -28, -117, 88, 107, 67, -37, -111, -114, 103, -51, -3, 45, -119, 67, 2, 94, 89, -30, -107, 11, 47, -49, -34, -23, 40, 83, -59, -120, 41, -44, -49, 2, -98, -76, 118, 111, 73, -2, -104, 61, 38, 7, -54, 124, 5, -124, 71, 36, 28, -90, 120, -94, 1, 42, -119, -25, 69, -26, 2, -9, -32, 119, -74, 53, 61, 106, -62, -29, -96, 83, -3, -91, 88, -14, -26, -73, -34, 53, -52, -95, 124, -51, 20, -7, -101, 34, -128, 3, -28, -16, 7, 36, 127, 77, 87, -32, -16, -87, 48, -25, 84, -21, -127, -86, -119, -83, -75, 82, -70, -111, -58, 4, -12, 116, -74, -66, -91, 69, 107, -46, 108, -106, -10, -92, -123, -5, -117, 65, 94, -15, 115, -89, -29, -88, 107, -128, -106, 87, 126, -24, 43, -41, 117, 116, 22, -10, -119, -8], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=794]}]' Oct 09 15:49:53:258 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:49:53:258 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:49:53:258 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:49:53:258 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:49:55:370 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:49:55:371 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:49:55:371 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:49:57:401 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:49:57:404 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:49:57:404 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:49:57:404 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:49:59:507 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:49:59:507 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:49:59:507 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:50:01:532 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:50:01:534 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback ​
    Nim Log

    ct 09 15:22:39:879 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition:: Reading Alarm Mapping Section from .cfg /servicedesks/CASDM/urgency_level Oct 09 15:22:39:879 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::After Building the Config Def Oct 09 15:22:39:879 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::Before Building the Config Def for CASDM Oct 09 15:22:39:879 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition:: Reading Alarm Mapping Section from .cfg /servicedesks/CASDM/impact_level Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::After Building the Config Def Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::Before Building the Config Def for CASDM Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition:: Reading Alarm Mapping Section from .cfg /servicedesks/CASDM/priority_level Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildAlarmMappingDefinition::After Building the Config Def Oct 09 15:22:39:880 [main, sdgtw] ServiceDeskNIMConfiguration::buildCloneNewSDDefinition Oct 09 15:22:39:880 [main, sdgtw] addDefaultProbeConfigurationToGraph: After buildNIMServiceDeskDefs() Oct 09 15:22:40:110 [main, sdgtw] Creating profile ConfigDef: vm-2.22.com.nimsoft.probe.common.ctd.32a61ea6bf0cfdb3e5cf5f4c5e0783f2=Resource Setup ProfileDefinition ctdProfile Oct 09 15:22:40:144 [main, sdgtw] =========== START: Calling startupAndRestartInitialization(0) ======== Oct 09 15:22:40:144 [main, sdgtw] =========== START: Reading configuration files and setting up monitors ======== Oct 09 15:22:40:144 [main, sdgtw] GenMonitorDefsMgr.getEnumConstants called Oct 09 15:22:40:145 [main, sdgtw] GenMonitorType.getEnumConstants called Oct 09 15:22:40:148 [main, sdgtw] GenResourceFactory.readAllQosDefs entries: 1 Oct 09 15:22:40:148 [main, sdgtw] GenMonitorDefsMgr.getEnumConstants called Oct 09 15:22:40:148 [main, sdgtw] GenMonitorType.getEnumConstants called Oct 09 15:22:40:149 [main, sdgtw] GenResourceFactory.readAllQosDefs entries: 1 Oct 09 15:22:40:149 [main, sdgtw] =========== START: Scheduling DataCollectors for Resources ======== Oct 09 15:22:40:150 [main, sdgtw] SCHEDULER: using scheduler_thread_pool_size = 3 Oct 09 15:22:40:150 [main, sdgtw] =========== DONE: Scheduling DataCollectors for Resources ======== Oct 09 15:22:40:150 [main, sdgtw] =========== DONE: Reading configuration files and setting monitors ======== Oct 09 15:22:40:151 [main, sdgtw] =========== DONE: Finished startupAndRestartInitialization ======== Oct 09 15:22:40:151 [Thread-53, sdgtw] nimInitialized true NIM seems to already initialized Oct 09 15:22:40:151 [Thread-53, sdgtw] NIM is already configured and this call is mostly happening during probe START UP so NOT configuring nimConfigured = true. But it should be configured in all subsequent calls, so mark nimConfigured false Oct 09 15:22:40:151 [Thread-53, sdgtw] After updating nimConfigured = false Oct 09 15:22:40:151 [Thread-53, sdgtw] Reading the configuration properties Oct 09 15:22:40:151 [Thread-53, sdgtw] pollingInterval:30000 Oct 09 15:22:40:153 [Thread-53, sdgtw] nas Address in UIM:nas Oct 09 15:22:40:153 [Thread-53, sdgtw] Create incident on severity change false Oct 09 15:22:40:153 [Thread-53, sdgtw] Auto Alarm Close - true Oct 09 15:22:40:153 [Thread-53, sdgtw] Auto Ticket Close - true Oct 09 15:22:40:153 [Thread-53, sdgtw] Max Tickets per Iteration - 100 Oct 09 15:22:40:153 [Thread-53, sdgtw] Max number of retries - 3 Oct 09 15:22:40:153 [Thread-53, sdgtw] Complete Pending tasks during shutdown - false Oct 09 15:22:40:153 [Thread-53, sdgtw] Threshold time for polling - 0 Oct 09 15:22:40:153 [Thread-53, sdgtw] Alarm creation on Failure - true Oct 09 15:22:40:153 [Thread-53, sdgtw] Group Alarms on Failure - true Oct 09 15:22:40:153 [Thread-53, sdgtw] Subsystem ID of the Alarm created during Failure - sdgtw Oct 09 15:22:40:153 [Thread-53, sdgtw] Severity of the Alarm created during Failure - Warning Oct 09 15:22:40:153 [Thread-53, sdgtw] Retry interval - 4000 Oct 09 15:22:40:153 [Thread-53, sdgtw] Add comment on Ticket Close - false Oct 09 15:22:40:153 [Thread-53, sdgtw] ThreadPool Details: Min - 5, Max - 15 Oct 09 15:22:40:153 [Thread-53, sdgtw] Jetty ThreadPool Details: Min - 30, Max - 200 Oct 09 15:22:40:154 [Thread-53, sdgtw] Value of Use Rest Boolean true Oct 09 15:22:40:154 [Thread-53, sdgtw] connection_read_timeout:180000 Oct 09 15:22:40:154 [Thread-53, sdgtw] connection_connect_timeout:180000 Oct 09 15:22:40:154 [Thread-53, sdgtw] only_incident_number_in_alarm_field : Oct 09 15:22:40:154 [Thread-53, sdgtw] sn_close_incident_state_value : Oct 09 15:22:40:154 [Thread-53, sdgtw] sn_customized_status : Oct 09 15:22:40:154 [Thread-53, sdgtw] date_format : dd/MM/yy HH:mm:ss Oct 09 15:22:40:154 [Thread-53, sdgtw] enabled_tkts_for_alarm_severity : information,minor,major,warning,critical Oct 09 15:22:40:156 [Thread-53, sdgtw] Populating initial cache using the nasQuery SELECT nimid,custom_4 FROM NAS_ALARMS where custom_4 is not null Oct 09 15:22:40:156 [Thread-53, sdgtw] Into Execute Query:SELECT nimid,custom_4 FROM NAS_ALARMS where custom_4 is not null Oct 09 15:22:41:926 [Thread-53, sdgtw] Error while executing the query SELECT nimid,custom_4 FROM NAS_ALARMS where custom_4 is not null(4) not found, Received status (4) on response (for sendRcv) for cmd = 'db_query' name = 'null' at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:622) at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:573) at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:173) at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:264) at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:219) at com.nimsoft.cet.util.UIMAlarmServerUtils.executeQuery(UIMAlarmServerUtils.java:40) at com.nimsoft.probe.gateway.sdgtw.SDGtwCache.populateInitialCache(SDGtwCache.java:110) at com.nimsoft.probe.gateway.sdgtw.config.SDGtwConfig.readConfig(SDGtwConfig.java:1224) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.initializeAndConfigureNim(SDGtwProbe.java:165) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.access$000(SDGtwProbe.java:70) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe$1.run(SDGtwProbe.java:132) at java.lang.Thread.run(Thread.java:748) Oct 09 15:22:41:926 [Thread-53, sdgtw] Loading cache for 'in progress' closed alarms Oct 09 15:22:41:926 [Thread-53, sdgtw] Completed loading cache for 'in progress' closed alarms Oct 09 15:22:41:926 [Thread-53, sdgtw] Completed populating initial cache Oct 09 15:22:41:926 [Thread-53, sdgtw] Completed reading the configuration properties Oct 09 15:22:41:926 [Thread-53, sdgtw] Initiating the Alarm Synchronization Oct 09 15:22:41:926 [Thread-53, sdgtw] ServiceDesk mdr_id :HPServiceManager Oct 09 15:22:41:926 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: HPServiceManager Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with HPServiceManager Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :ServiceNow Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: ServiceNow Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with ServiceNow Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :SFDCServiceCloud Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: SFDCServiceCloud Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with SFDCServiceCloud Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :SapSolManagerITSM Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: SapSolManagerITSM Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with SapSolManagerITSM Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :ServiceAide Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: ServiceAide Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with ServiceAide Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :BMCRemedy Oct 09 15:22:41:927 [Thread-53, sdgtw] Servicedesk connection is not validated as it is NOT ACTIVE: BMCRemedy Oct 09 15:22:41:927 [Thread-53, sdgtw] Done with BMCRemedy Oct 09 15:22:41:927 [Thread-53, sdgtw] ServiceDesk mdr_id :CASDM Oct 09 15:22:41:927 [Thread-53, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:22:41:927 [Thread-53, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:22:43:966 [Thread-53, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:22:43:970 [Thread-53, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.initiateAlarmSynchronizer(SDGtwProbe.java:272) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.initializeAndConfigureNim(SDGtwProbe.java:172) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.access$000(SDGtwProbe.java:70) at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe$1.run(SDGtwProbe.java:132) at java.lang.Thread.run(Thread.java:748) Oct 09 15:22:43:970 [Thread-53, sdgtw] Done with CASDM Oct 09 15:22:43:970 [Thread-53, sdgtw] Done with Alarm Synchronization Oct 09 15:22:43:970 [Thread-53, sdgtw] In alarmCreateOnSDConnectionFailure: meessage isQueue is not subscribed as there is no valid Service Desk connection. Please check Service Desk connection details or configure service desk(s) Oct 09 15:22:43:971 [Thread-53, sdgtw] Inside createOrUpdateAlarm: alarm message is:Queue is not subscribed as there is no valid Service Desk connection. Please check Service Desk connection details or configure service desk(s)supp key issdgtw-sd-con-failure Oct 09 15:22:43:975 [Thread-53, sdgtw] Alarm created for failure scenario: KK99678811-09076 Oct 09 15:22:43:975 [Thread-53, sdgtw] Queue is NOT SUBSCRIBED as there is no valid Service Desk connection. Please check Service Desk connection details or configure service desk(s) Oct 09 15:24:24:493 [attach_socket, sdgtw] Callback get_ctd_configuration recieved with args: ctdObjectId 'null', depth '0', includeScheme 'null' Oct 09 15:24:24:498 [attach_socket, sdgtw] PERF: START: <-- cbhGetCtdConfiguration 0 Oct 09 15:24:24:499 [attach_socket, sdgtw] Entering handleGetCtdConfiguration with '{"additional_arguments":"{\"aclPermissions\":{\"Edit Maintenance Mode Schedules\":\"1\",\"USM Modify Individual Monitors for Computer Systems\":\"1\",\"List Designer\":\"1\",\"SLM Admin\":\"1\",\"Reassign\":\"1\",\"USM Modify Shared Alarm Filters\":\"1\",\"Discovery Pie\":\"1\",\"Launch URL Actions\":\"1\",\"Manage Profiles\":\"1\",\"Probe Template Basic\":\"1\",\"Dashboard Designer\":\"1\",\"Alarm Management\":\"1\",\"Dashboard Download\":\"1\",\"WASP\":\"1\",\"License Management\":\"1\",\"QoS Access\":\"1\",\"Account Administration\":\"1\",\"Dashboard Upload\":\"1\",\"NFA View ToS\":\"1\",\"Program Options\":\"1\",\"Probe Configuration\":\"1\",\"Discovery Management\":\"1\",\"NFA Run Reports\":\"1\",\"List Viewer\":\"1\",\"Restrict View To User Assets\":\"1\",\"Dynamic Views States\":\"1\",\"USM Automatic Robot Installation\":\"1\",\"Accept\":\"1\",\"Modify Profiles\":\"1\",\"Acknowledge\":\"1\",\"Report Scheduler\":\"1\", "NFA Manage Reports\":\"1\",\"Discovery\":\"1\",\"User Monitoring\":\"1\",\"NFA View Conversations\":\"1\",\"Unassign\":\"1\",\"Manage ACL\":\"1\",\"Web Service\":\"1\",\"Custom Dashboards\":\"1\",\"Probe Basic\":\"1\",\"Distribution\":\"1\",\"Web Publish\":\"1\",\"Unified Reports\":\"1\",\"Execution Level 3\":\"1\",\"Cloud UE Monitor\":\"1\",\"Execution Level 2\":\"1\",\"NetFlow Configuration\":\"1\",\"Execution Level 1\":\"1\",\"SLO Access\":\"1\",\"Probe Template Management\":\"1\",\"Automation - View Items\":\"1\",\"USM Edit Monitoring Station Groups\":\"1\",\"Automation - Manage Workflows\":\"1\",\"Dashboard Design\":\"1\",\"NetFlow\":\"1\",\"Edit Maintenance Mode Devices\":\"1\",\"Policy Basic\":\"1\",\"Alarm Summary\":\"1\",\"Invisible Alarms\":\"1\",\"Management Tools\":\"1\",\"USM Group Modification\":\"1\",\"User Customization\":\"1\",\"Dynamic Views Dashboards\":\"1\",\"Alarm History\":\"1\",\"Service Desk\":\"1\",\"Maintenance Mode\":\"1\",\"Basic Management\":\"1\",\"Operator Console Basic\":\" \",\"Automation - Change configuration items\":\"1\",\"Probe Security\":\"1\",\"Automation - Create and Modify Workflows\":\"1\",\"Default Customization\":\"1\",\"Alarm Details\":\"1\",\"USM Edit Monitoring Templates\":\"1\",\"Edit URL Actions\":\"1\",\"Dynamic Views\":\"1\",\"Custom Reports\":\"1\",\"USM Monitoring Configuration Service\":\"1\",\"Extended Security\":\"1\",\"USM Geo View Modification\":\"1\",\"Archive Management\":\"1\",\"Dashboard Publish\":\"1\",\"Policy Management\":\"1\",\"User Administration\":\"1\",\"Portal Administration\":\"1\",\"USM Basic\":\"1\",\"USM Self Service Monitoring\":\"1\",\"SLM View\":\"1\",\"Assign\":\"1\",\"Change Password\":\"1\",\"Dynamic Views Reports\":\"1\",\"Report Designer\":\"1\",\"NFA View Protocols\":\"1\",\"NFA View Hosts\":\"1\"},\"isAdmin\":false,\"sid\":\"lxO+d9IRd24Oh4VvLl6jFwADMTYwMjI5MzA2MwFCQ1VJTUxBQjJfaHViATI5NjIxATE5Mi4xNjguMS43MQEBMAFhZG1pbmlzdHJhdG9yATQBfDE5Mi4xNjguMS43MXxmZTgwOjA6MDowOjNjYzU6MzI5ZjozZjU3OmZlYjh8MjAwMTowOjM0ZjE6ODA3MjozY2M1OjMyOW 6M2Y1NzpmZWI4fAE=\"}","callback_name":"get_ctd_configuration","depth":"-1","ctd_version":"2.7;2.6;2.5;2.4;2.3;2.2","ctd_object_id":"","probe_address":"/BCUIMLAB2_domain/BCUIMLAB2_hub/BCUIMLAB2/sdgtw","include_scheme":"true"}' Oct 09 15:24:24:503 [attach_socket, sdgtw] Entering extractPartialGraph with args: ctdObjectId='null' depth='2' includeScheme='true' Oct 09 15:24:24:866 [attach_socket, sdgtw] Leaving cbGetCtdConfiguration Oct 09 15:24:24:866 [attach_socket, sdgtw] PERF: DONE: <-- cbhGetCtdConfiguration 0 {Seconds=0.368} Oct 09 15:24:47:950 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:24:47:951 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:24:47:952 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:24:47:952 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[85, 66, -66, 35, -84, -31, -44, -76, 32, 50, 77, -8, 40, 111, 33, -95, -7, 71, -101, 98, 27, 2, -45, -39, 116, -70, -106, -14, 110, 86, -45, 59, 118, -128, -17, 72, -19, -30, 2, -40, 96, 118, 75, 104, -116, 119, -77, 71, 11, 32, -128, -24, 84, -52, -65, -27, 28, 54, 127, -26, -101, -83, -7, -69, 97, -31, 18, -90, 115, 86, -49, -114, 1, 63, -112, -122, 117, 83, 66, -95, 32, 121, 33, 116, 60, 34, -67, 28, 23, -25, -15, -125, -123, 103, -77, 57, -69, 14, -41, -64, -81, 108, -57, -115, 68, -116, 26, 124, 93, -104, 30, 41, -52, 15, -98, -103, 119, -48, -109, -96, -87, 93, -38, -89, -66, 58, -42, 27, 46, -74, -90, -114, 60, -88, -34, -68, -101, 64, 63, 44, 72, 24, 49, -16, 116, 118, -1, 19, -92, 46, -58, -67, -28, -106, 104, 13, -120, -19, 24, 117, -44, 54, 107, 127, -103, 9, 120, 38, 24, -101, -126, 55, -26, -106, -4, -86, 62, 7, 54, 23, -8, -72, -86, -127, -117, 96, 91, -9, 6, 1, -14, -59, 95, -18, -16, 120 99, -86, 121, -95, -19, -7, -96, -39, 12, -98, 125, -61, -73, 94, -44, -7, -40, 1, 18, -88, 76, -56, 119, -26, 38, 45, -56, -35, -41, 125, 88, -126, 23, 68, -55, 23, -52, -43, -3, 28, 56, 2, -110, -92, -102, -95, 52, -85, 8, -89, 71, 73, -103, 47, -5, -8, -48, -110, -21, 53, -5, -107, 44, -117, 50, 32, -108, -66, -93, 25, 12, 85, -88, 30, -7, 43, 100, -9, 90, -44, 52, 89, -58, -66, -105, 71, 31, -38, -36, 9, -85, 93, -105, -12, 16, -75, -60, 0, -61, 20, -103, -24, 35, 12, -35, 5, -62, -121, 30, -109, -49, -95, 111, 30, 74, 106, 85, -73, -30, -52, 14, -59, 49, 20, -40, 106, -39, 125, 24, 114, -33, 63, -70, -103, -36, -112, 13, 95, 74, 107, 30, -23, -41, 57, -128, -66, -102, 38, 87, 38, -42, 70, -26, -70, -86, -45, -59, -102, -106, -16, -43, 10, 54, -20, -10, -106, 123, 81, -67, -41, -42, 26, 62, 102, 113, -15, 105, 13, -95, -87, 19, 85, 89, 73, 87, 3, -22, 36, 102, -104, -34, -60, -104, -24, 64, 42, 7, -101, 71, 103, -63, -68, -76, 68, -19, 11, -126, 42, -33, 117, 77, -104, 105, -7, -107, -63, 59, 6, 55, -9 , 0, -77, 109, -110, -62, -78, -95, -89, 20, 111, -35, -37, -4, 53, 96, -114, -107, -36, -111, 73, 119, 117, 64, -45, 75, 51, -31, 5, 51, 25, -122, -50, 9, 76, -89, 77, 78, 91, -17, -41, 80, -62, 101, -124, -38, 68, 38, -8, -36, -64, -17, 80, 54, 102, 5, 52, 46, -128, 68, 29, -57, 50, 92, -33, 45, 27, 109, -13, 86, 23, 7, -109, -82, -14, 51, -63, 127, 63, 96, -23, -92, -26, 44, 83, -30, -123, 26, 48, -87, 33, 113, 50, 37, 13, 25, -28, 113, -25, -60, -52, 67, -57, 81, -47, 15, -10, 57, -123, -86, 75, -32, -2, -52, -112, -70, -1, -42, 120, 8, -49, 8, -117, 124, -89, -75, -3, 115, 18, 9, 120, -78, -103, -19, 115, 104, 106, 117, -82, -90, -125, 3, -125, 62, 37, 105, -47, -50, -12, 72, -81, -89, -76, -111, -26, -126, -37, 32, 100, 33, -18, 56, -31, 58, -74, -32, -54, -49, -5, 105, -69, -20, 66, 62, -39, 127, 33, -81, 10, -20, 29, -72, -116, -91, -94, -86, 90, 42, 72, -119, -74, -89, -9, -108, -30, 32, -125, 95, 33, -15, -119, -111, 9, -31, 1, 25, 120, -121, -67, 39, -26, 24, -73, 36, -75, -87, 14, 127, -47, -63, -23, -59, 39, 26, -27, -4, -2, 98, -69, 48, 84, -59, -18, -122, -93, -51, 122, 100, 6, -90, -127, 86, 25, -23, 32, 0, -10, 40, 16, 8, -25, -118, -96, 76, -100, 25, 79, 41, 73, -8, 28, -85, 48, -113, -28, -47, -13, -90, 83, -92, 77, 79, 95, 8, -117, -54, -105, -10, -95, -51, 72, -17, 7, 44, -30, -1, 116, -15, 97, 4, 76, 0, 23, 50, 67, -75, -96, -109, 57, -98, 92, -121, 106, 71, 27, 84, 35, -39, -112, -96, -85, 77, -5, 91, -29, -106, -102, -10, -90, -125, 65, 43, 125, 70, 59, 74, -65, 114, -33, 104, -66, -20, -28, -105, -51, 92, 88, 10, 29, 4, 94, -127, -62, 19, -93, -99, 9, -123, 9, -89, 122, -35, -64, 71, -80, -60, 47, 29, -38, 71, 84, 46, 4, 85, -3, 7, 104, 57, 79, -91, -55, 31, 69, -95, 99, -73, -71, -88, -24, -52, -27, 34, 120, -97, -101], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=792]}]' Oct 09 15:24:48:111 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:24:48:111 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:24:48:111 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:24:48:112 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:24:50:219 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:24:50:220 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:24:50:220 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:24:52:252 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:24:52:254 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:24:52:254 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:24:52:255 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:24:54:359 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:24:54:359 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:24:54:359 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:24:56:390 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:24:56:396 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:25:18:310 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:25:18:310 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:25:18:311 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:25:18:311 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[7, -124, -1, 82, -42, 50, -122, -48, 34, -103, 30, -125, -42, -67, 73, -8, -86, 78, -45, -114, 75, 85, -37, 96, -56, -58, 90, 21, -128, -109, -80, -96, 114, 126, -62, 47, 35, 60, 16, -2, -55, -77, -26, 88, 99, 117, 60, -24, -95, -123, -106, -16, 85, 9, -49, 126, -59, 22, -5, 2, -33, 27, -41, 26, 86, 10, -52, -70, -119, -115, -8, 29, -44, 17, 13, 75, 79, -75, -22, 25, 112, -10, 33, 17, 33, 5, 68, 117, -29, -89, -48, 58, -99, -73, -119, 27, 38, -16, -21, -103, -115, -114, 63, -103, -13, -16, -123, -73, -47, 115, 80, -57, 95, 9, 125, 89, 62, 120, 30, -109, 54, -100, 14, -103, 115, 19, 24, 124, -38, 68, -81, -12, 114, -1, -18, -28, -1, 60, 126, -28, -108, -101, -69, -32, -66, -19, -124, 76, -17, 40, 46, 61, 80, -18, 69, 14, -43, 125, -89, 81, -61, -69, -126, -3, -41, 44, -108, -55, 56, 47, -52, 43, -34, -13, -85, -65, -52, -45, 24, 7, -125, 102, 9, 13, -5, -106, -110, 56, 26, -76, 71, 25, 99, -25, 1, -109, 100, -63, 24, -89, -109, 112, 21, -87, 50, -83, -115, 45, 63, -73, -23, 101, -5, 6, 91, -31, 103, -22, -71, -65, -87, 116, 31, 50, 50, 18, 9, 85, -66, -88, 56, -89, 118, 106, -14, -114, 62, 60, -62, -42, 49, -102, -106, 114, 97, -75, 100, 120, -33, 24, 7, 101, 70, -121, 60, 106, -6, -62, 36, 118, 119, -74, 59, 78, -87, -113, 127, 25, -54, 20, 13, 20, 23, -18, -65, -38, -49, 3, -67, -53, -65, 26, -35, -97, -34, -48, 66, 51, 108, -12, 120, -7, 105, -107, 112, -70, -75, -19, 92, 119, -109, -115, -114, -33, -82, 30, 118, 113, -57, 38, 60, -16, -91, 9, -16, 82, -9, 1, -62, -97, -91, -108, -27, -126, 8, 13, -69, 46, 44, 58, 62, -21, 16, 91, 82, -126, -124, -105, -77, 83, -32, -51, 3, -120, 16, 12, -52, 77, 106, 110, 17, 73, 24, -100, -68, -3, -26, -121, 114, 75, 109, 98, -123, -99, 72, -91, -78, -128, -98, 105, -108, 16, -39, 67, 102, -7, 59, 13, -124, 0, -26, -58, -5, -90, 44, 35, -47, -41, 91, -66, 54, 4, -88, -39, 11, -109, 127, 0, -58, -125, 115, 92, 20, -62, 63, -73, -39, -11, -87, -4, -117, -97, 83, 62, 110 -81, 17, -55, -95, -13, -92, 119, 32, -64, 0, -92, -22, -57, 48, 21, 31, 6, 125, 7, 41, 78, 86, -24, 83, -104, -109, -4, 3, -104, -124, 92, 53, -50, -40, 17, -89, 40, 113, 69, -14, -6, -85, 32, -36, -38, 5, 96, 5, 43, -103, 29, -41, 81, -32, -8, -41, 40, -26, -32, -16, 82, 85, -117, 118, 100, 113, -67, -33, -99, 108, -73, 68, -100, -119, -18, -79, -105, 80, -40, -14, -46, 61, -117, -4, -60, -74, -88, -110, 75, -61, 65, -63, 27, -125, -49, -11, 40, -77, -64, 104, 18, -86, -73, 31, -12, 127, 96, -52, 101, -23, -51, 98, -108, 26, 115, 69, -52, -121, -12, -19, 65, 73, -54, -64, -69, 104, 31, -21, -50, -97, -35, 24, -87, 80, -62, 84, 21, -115, 124, 101, -49, -5, 47, -23, -51, -53, -8, 33, 117, 35, 97, 22, -13, -117, 92, -60, -42, 122, 3, 50, 85, -12, -62, 8, -62, -89, -69, 95, -122, -128, -66, 46, 32, 35, 15, -19, -30, 7, 32, 126, 11, -94, 70, 5, -79, -22, 58, 91, -62, 124, 79, -63, 16, -47, -81, -34, -39, 46, -122, -116, -120, 118, 125, 74, -100, 76, 54, 28, -91, 56, 39, -9, -20, -72, -107, 4, -18, 114, -111, 64, 58, -44, 63, -106, 69, 60, 52, 120, 54, 109, 26, -93, 110, 105, 114, 69, 41, -80, -72, -94, -88, -40, 17, 12, 19, 6, -59, -100, 26, 47, -17, -25, 1, -25, 35, 75, 20, 125, 73, 13, 44, -60, -92, -125, 29, -96, 9, 12, -60, 74, -121, 77, -68, -111, -52, -88, -67, -44, -29, -102, 56, 124, -57, -57, -99, -88, -64, -85, -71, -6, 96, 40, -107, 58, 125, -6, 12, 85, 52, -15, 118, -88, -112, -22, -102, 60, -27, -109, 95, 120, -65, -34, 84, 71, 23, -13, 107, -32, -31, 22, -15, 10, -22, -89, 25, 55, 102, 70, 66, -69, -59, -18, 69, -30, -66, 39, 52, -128, -30, 37, -102, -59, 30, 5, 59, -45, -26, -64, -120, 119, -105, -73, -110, 99, 47, -90, 53, 76, -76, 56, 91, -70, 119, -123, 117, 43, 0, -19, -108, 62, -105, -10, -15, -115, 93, -8, 64, -44, 104, -77, 31, 85, -52, -34, -23, -74, -49, 25, 14, -90, -126, -44, -89, -101, -58, -55, 95, -78, 36, 11, -50], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=807]}]' Oct 09 15:25:18:313 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:25:18:313 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:25:18:313 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:25:18:314 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:25:20:416 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:25:20:416 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:25:20:416 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:25:22:444 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:25:22:447 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:25:22:447 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:25:22:447 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:25:24:544 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:25:24:544 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:25:24:544 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:25:26:578 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:25:26:580 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:25:42:875 [attach_socket, sdgtw] Callback get_ctd_configuration recieved with args: ctdObjectId 'null', depth '0', includeScheme 'null' Oct 09 15:25:42:877 [attach_socket, sdgtw] PERF: START: <-- cbhGetCtdConfiguration 1 Oct 09 15:25:42:877 [attach_socket, sdgtw] Entering handleGetCtdConfiguration with '{"additional_arguments":"{\"aclPermissions\":{\"Edit Maintenance Mode Schedules\":\"1\",\"USM Modify Individual Monitors for Computer Systems\":\"1\",\"List Designer\":\"1\",\"SLM Admin\":\"1\",\"Reassign\":\"1\",\"USM Modify Shared Alarm Filters\":\"1\",\"Discovery Pie\":\"1\",\"Launch URL Actions\":\"1\",\"Manage Profiles\":\"1\",\"Probe Template Basic\":\"1\",\"Dashboard Designer\":\"1\",\"Alarm Management\":\"1\",\"Dashboard Download\":\"1\",\"WASP\":\"1\",\"License Management\":\"1\",\"QoS Access\":\"1\",\"Account Administration\":\"1\",\"Dashboard Upload\":\"1\",\"NFA View ToS\":\"1\",\"Program Options\":\"1\",\"Probe Configuration\":\"1\",\"Discovery Management\":\"1\",\"NFA Run Reports\":\"1\",\"List Viewer\":\"1\",\"Restrict View To User Assets\":\"1\",\"Dynamic Views States\":\"1\",\"USM Automatic Robot Installation\":\"1\",\"Accept\":\"1\",\"Modify Profiles\":\"1\",\"Acknowledge\":\"1\",\"Report Scheduler\":\"1\", "NFA Manage Reports\":\"1\",\"Discovery\":\"1\",\"User Monitoring\":\"1\",\"NFA View Conversations\":\"1\",\"Unassign\":\"1\",\"Manage ACL\":\"1\",\"Web Service\":\"1\",\"Custom Dashboards\":\"1\",\"Probe Basic\":\"1\",\"Distribution\":\"1\",\"Web Publish\":\"1\",\"Unified Reports\":\"1\",\"Execution Level 3\":\"1\",\"Cloud UE Monitor\":\"1\",\"Execution Level 2\":\"1\",\"NetFlow Configuration\":\"1\",\"Execution Level 1\":\"1\",\"SLO Access\":\"1\",\"Probe Template Management\":\"1\",\"Automation - View Items\":\"1\",\"USM Edit Monitoring Station Groups\":\"1\",\"Automation - Manage Workflows\":\"1\",\"Dashboard Design\":\"1\",\"NetFlow\":\"1\",\"Edit Maintenance Mode Devices\":\"1\",\"Policy Basic\":\"1\",\"Alarm Summary\":\"1\",\"Invisible Alarms\":\"1\",\"Management Tools\":\"1\",\"USM Group Modification\":\"1\",\"User Customization\":\"1\",\"Dynamic Views Dashboards\":\"1\",\"Alarm History\":\"1\",\"Service Desk\":\"1\",\"Maintenance Mode\":\"1\",\"Basic Management\":\"1\",\"Operator Console Basic\":\" \",\"Automation - Change configuration items\":\"1\",\"Probe Security\":\"1\",\"Automation - Create and Modify Workflows\":\"1\",\"Default Customization\":\"1\",\"Alarm Details\":\"1\",\"USM Edit Monitoring Templates\":\"1\",\"Edit URL Actions\":\"1\",\"Dynamic Views\":\"1\",\"Custom Reports\":\"1\",\"USM Monitoring Configuration Service\":\"1\",\"Extended Security\":\"1\",\"USM Geo View Modification\":\"1\",\"Archive Management\":\"1\",\"Dashboard Publish\":\"1\",\"Policy Management\":\"1\",\"User Administration\":\"1\",\"Portal Administration\":\"1\",\"USM Basic\":\"1\",\"USM Self Service Monitoring\":\"1\",\"SLM View\":\"1\",\"Assign\":\"1\",\"Change Password\":\"1\",\"Dynamic Views Reports\":\"1\",\"Report Designer\":\"1\",\"NFA View Protocols\":\"1\",\"NFA View Hosts\":\"1\"},\"isAdmin\":false,\"sid\":\"pLJ/2yqVDmAuIpVhGflKYwADMTYwMjI5MzE0MQFCQ1VJTUxBQjJfaHViATI5NjIxATE5Mi4xNjguMS43MQEBMAFhZG1pbmlzdHJhdG9yATQBfDE5Mi4xNjguMS43MXxmZTgwOjA6MDowOjNjYzU6MzI5ZjozZjU3OmZlYjh8MjAwMTowOjM0ZjE6ODA3MjozY2M1OjMyOW 6M2Y1NzpmZWI4fAE=\"}","callback_name":"get_ctd_configuration","depth":"-1","ctd_version":"2.7;2.6;2.5;2.4;2.3;2.2","ctd_object_id":"","probe_address":"/BCUIMLAB2_domain/BCUIMLAB2_hub/BCUIMLAB2/sdgtw","include_scheme":"true"}' Oct 09 15:25:42:877 [attach_socket, sdgtw] Entering extractPartialGraph with args: ctdObjectId='null' depth='2' includeScheme='true' Oct 09 15:25:42:903 [attach_socket, sdgtw] Leaving cbGetCtdConfiguration Oct 09 15:25:42:903 [attach_socket, sdgtw] PERF: DONE: <-- cbhGetCtdConfiguration 1 {Seconds=0.026} Oct 09 15:39:33:907 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:39:33:907 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:39:33:908 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:39:33:908 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[-1, -102, 10, -20, -80, 45, 120, -72, -95, -55, -27, 23, -36, 52, -62, 93, 82, -18, -50, -29, -31, 108, 43, -59, 88, -12, -71, -38, -69, 103, -63, 49, 38, -86, -104, -115, 101, 34, 44, 55, -15, -3, -20, -63, -52, -7, 92, 120, 1, 68, 3, 110, 75, 108, 76, 47, 2, -67, 114, -55, -1, 22, 86, -27, -78, -10, -108, 35, 90, 88, -81, 16, -105, 28, 71, -16, 99, -73, -117, -48, -95, 45, -106, -113, 88, -52, 121, -73, -82, 50, -29, 126, -110, -127, -39, 104, -72, -74, 61, 105, 7, 79, -65, 96, -86, 65, 59, 103, 105, 49, 110, -114, 51, -13, -48, -66, -78, 116, -81, -89, 27, 80, -5, 38, 81, 43, -30, 88, 4, 23, -65, -120, -44, 74, 10, 17, -115, -112, 11, -17, 43, -38, -128, 120, 76, 99, -17, -73, 52, 11, 73, -18, 36, -99, -91, -32, 8, -19, 30, -46, 65, -76, 105, 119, 116, 114, -108, 48, 79, -98, -99, -41, -122, -43, -44, -101, 75, -89, -24, -41, -18, 65, -63, 106, -52, 112, -53, -9, 27, 57, -39, -46, -125, -14, -90, 103 68, -39, -51, 35, 117, -46, -13, -3, 31, 45, -79, -91, -40, 77, 24, -31, 49, -29, -35, 96, -7, 20, -51, -107, -78, -90, -95, -118, 6, -16, 102, -91, -15, 87, -39, 111, -126, -98, -30, -126, 105, -91, 117, 46, -25, 78, -80, 3, -50, -11, 81, -104, 68, 59, 99, 1, 22, 110, 50, 18, 70, 29, 71, -57, -13, -43, 26, -108, -44, 120, -91, 26, 71, 102, -45, 7, 93, -23, -50, 60, 44, -120, -55, 11, -67, -16, -50, -28, -24, -87, 87, 64, -101, -87, 99, 74, -110, 60, 52, 46, -24, 121, -48, 66, -85, -106, 15, -77, -54, 69, -62, 34, 114, 52, 103, -29, 6, 25, -28, -10, -39, 66, -87, 74, -29, -7, 24, -115, -6, 76, -2, -52, 101, 76, 27, 27, -15, 92, 121, -37, -50, -7, -125, -104, 28, 85, 18, 0, 19, -102, 104, -66, 70, 74, 8, 85, -63, -10, -61, 112, 37, -47, 65, 27, -86, -126, -84, 103, -90, -105, -30, -14, -51, 13, -124, -92, 34, 8, -92, 7, -24, 62, 98, 91, 76, 8, -99, 39, -120, -10, -44, 102, -83, -81, -57, -124, -41, 117, 52, 100, -123, 82, -80, 71, 19, -16, 63, -28, -63, 48, 24, -82, -70, -90, 77, -25, 87, -35, -24, -32, 36, 99, 8, 46, 97, -109, 6, -2, -25, -17, -109, 60, -90, -110, 73, -105, -13, -28, -43, -50, -60, -6, -26, -84, 21, 86, 11, 111, -8, -60, 48, 86, 9, -19, -24, -71, -9, 26, 106, -12, -24, -19, 78, 93, -73, -65, -53, -55, 101, -58, 104, 19, -107, 104, -54, 105, 40, 67, -18, -46, -34, -68, 120, 56, 81, 76, -90, -61, 91, -12, -38, -86, 46, 63, -69, -70, 44, -29, -126, 90, -112, -26, -75, 80, -24, 79, -59, -75, 52, -106, -70, -80, -48, 43, -5, -73, 4, 38, 48, 112, 98, 5, 1, 58, 29, -114, -88, -94, -41, -100, -81, -22, -119, -65, -102, -13, 113, -80, 25, 19, -105, -100, 103, 43, -120, 105, 45, 94, -100, 66, -121, 77, -78, -94, 45, -13, 33, 103, -42, 105, -106, -88, 80, -53, -15, 30, 125, -120, -109, -73, 123, -50, -19, 121, -79, -115, -44, -87, -44, 77, -14, 113, -113, 21, -107, 104, 86, -72, 23, 50, -10, 24, -15, 61, -87, 99, -34, -109, -18, -76, 75, -93, -3, 121, -47, -109, -72, 43, 11, -64, -41, -91, 69, 54, -83, -13, 62, 46, 46, -57, -113, 117, 20, 10, -63, -119, 46, 47, 33, -79, -41, 101, -7, 124, -43, 72, 124, 6, -18, 119, -73, 81, 59, 5, -73, 38, -33, 54, -36, 56, 42, 84, 81, 5, -116, 15, -85, -63, 115, -89, 37, 110, -92, 123, 113, 50, -109, 48, -53, -55, -63, 89, 25, 41, -17, 127, 79, 105, -79, -52, -78, 18, 31, 92, 105, -22, 94, 84, 95, 112, 40, -94, -35, -26, 89, 126, -76, 39, 2, 46, -63, -96, -11, 118, -45, -39, 78, 105, -95, 4, 1, -36, 2, 38, -98, -3, -78, -3, -104, -57, -127, -80, 39, -127, 32, -8, 60, -95, -8, -104, -56, 80, 103, -76, 37, 25, -16, -79, -95, -66, -17, -5, 32, 97, 10, -52, -61, 96, -45, 120, 53, 44, 24, 10, -96, -49, -55, 39, 9, 47, -50, 100, -93, -28, -65, -97, -20, 25, -43, 52, 82, -80, -38, 75, -22, 113, 102, -35, 112, -17, 38, 91, -12, 37, 43, -113, 27, 77, 117, 61, 86, -12, 46, 55, 12, -14, -119, 124, 33, -62, 116, 34, -128, -58], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=788]}]' Oct 09 15:39:33:910 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:39:33:910 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:39:33:910 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:39:33:910 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:39:36:013 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:39:36:013 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:39:36:013 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:39:38:040 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:39:38:043 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:39:38:043 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:39:38:043 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:39:40:144 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:39:40:144 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:39:40:144 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:39:42:170 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:39:42:173 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:42:54:318 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:42:54:319 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:42:54:319 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:42:54:319 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[-15, 109, -77, 80, 24, 124, -94, -102, -125, -101, 94, 45, 105, -127, -39, 12, 5, -74, -88, -72, -19, 74, -92, 21, -21, -57, -23, -103, -38, 2, 103, -59, 89, -16, 69, -124, 103, 72, -29, -54, 10, 42, -111, 62, -61, -36, -59, -54, 11, 32, -128, -24, 84, -52, -65, -27, 28, 54, 127, -26, -101, -83, -7, -69, 97, -31, 18, -90, 115, 86, -49, -114, 1, 63, -112, -122, 117, 83, 66, -95, 34, -71, 56, 66, 67, -42, 15, -28, -13, 30, 20, -8, 85, 112, -51, -123, 54, -36, -71, 127, -75, -72, 82, -44, -33, 66, 34, 63, -68, -53, -77, -83, -104, 108, -49, -61, -117, 6, 81, 21, -1, -47, -91, 103, -124, 6, 49, 98, -111, 66, -61, -63, 33, -97, -24, -66, 69, -58, -114, -128, 3, -112, -115, -83, -67, 3, 31, 59, 6, 112, -55, -82, 120, -123, -95, -85, -37, 51, -107, -55, 64, 27, 20, -39, 119, 46, 124, -85, -57, 77, 51, 125, 63, 112, 86, 2, 44, 34, 57, -1, -83, -37, 11, 101, -128, -74, -2, 7, 98, -85, -108, 84, 24, 17, 110, 101, -95, -101, 78, 111, 51, -128, -20, 42, -8, -72, 49, 38, 98, -10, -8, -41, 126, -58, -66, 6, -74, 123, 81, 100, 20, -31, -126, 49, 85, -56, -17, 72, 34, 18, 118, 28, -125, 87, -94, -72, -108, 31, 35, 63, -68, 47, -46, -105, -88, -22, -97, 103, -14, -63, -16, 74, -86, -27, -128, -123, -45, 11, 0, 60, -44, 78, -37, 100, 115, -6, 117, -67, -48, 26, 118, -22, 60, 25, 4, -106, -11, 109, 42, -32, -49, -13, 119, -99, -12, 59, -104, -122, 71, -62, -72, 101, -51, -37, -26, 26, 27, -12, -77, 82, -66, -81, -115, 56, -14, 4, -11, -20, 47, -26, 45, -7, 85, -119, -115, -58, 64, -27, -81, -110, -47, 114, 124, -49, 8, 62, -87, -101, -57, -58, -37, -74, -102, 41, -31, -24, 37, 64, 37, 38, 73, 90, -89, -53, 25, -126, -121, -94, -79, 91, 87, 24, 38, 95, 124, 115, -1, -126, 72, -62, 0, -15, -37, 92, -76, 17, 32, 61, -89, 60, 117, -9, 0, -103, 20, 40, -98, -92, -50, -52, 15, -90, -4, -54, -109, 77, 53, 98, -98, 24, -15, 85, -99, -88, -113, -60, 43, -104, 112, 65, 92, 111, 5, 71, 100, 69, -116, -18, -86, 80, -68, -110, 82, -80, - 06, 44, 37, -118, -42, 7, 72, -14, 102, -66, -28, 42, -91, -70, 56, -96, -10, -118, -113, -68, 44, -66, -115, 65, 126, 14, -120, -52, -34, 102, 36, 56, 107, -80, -42, 83, 57, 72, -66, 114, -3, -87, -106, -60, -27, -1, 60, 68, 66, -27, -7, 0, -92, -95, 22, 70, 95, -35, 68, 64, 102, 17, -79, -4, -128, 7, -26, 20, 102, -31, 89, 72, 91, -42, -105, -91, 61, -73, -15, 81, -50, -86, -127, 112, 9, 76, 109, -69, 26, 35, 107, 83, 11, -55, 77, -34, -103, 58, 52, 58, 12, -45, 17, -100, -14, 39, -55, 70, 104, -89, -89, 50, 49, -63, 38, 120, -113, -26, -74, 70, 28, 3, -1, -107, -128, -81, 55, -119, -77, 83, -89, 101, 92, 43, -25, 92, -26, 6, -45, 32, 74, 53, 40, -27, 16, -96, -21, -26, -63, 118, -116, -111, -81, -16, -22, -105, -40, -39, 24, 75, -98, 6, 73, -46, -21, -66, -42, 96, 99, 40, 116, -50, -65, -34, 78, -22, 12, 55, 18, -10, 57, 97, 121, 30, -82, 31, -44, 86, 96, -121, -11, 15, 117, 27, -55, 102, -83, -24, 39, -7, 117, -80, -98, -63, -117, 123, 4, 41, -23, -72, 91, 60, -26, -50, 50, -32, 101, 34, 66, 6, 101, -28 -101, -109, -52, 23, -71, 127, 43, 97, -33, 36, 49, -4, -65, 36, 83, -31, -28, -117, 88, 107, 67, -37, -111, -114, 103, -51, -3, 45, -119, 67, 2, 94, 89, -30, -107, 11, 47, -49, -34, -23, 40, 83, -59, -120, 41, -44, -49, 2, -98, -76, 118, 111, 73, -2, -104, 61, 38, 7, -54, 124, 5, -124, 71, 36, 28, -90, 120, -94, 1, 42, -119, -25, 69, -26, 2, -9, -32, 119, -74, 53, 61, 106, -62, -29, -96, 83, -3, -91, 88, -14, -26, -73, -34, 53, -52, -95, 124, -51, 20, -7, -101, 34, -128, 3, -28, -16, 7, 36, 127, 77, 87, -32, -16, -87, 48, -25, 84, -21, -127, -86, -119, -83, -75, 82, -70, -111, -58, 4, -12, 116, -74, -66, -91, 69, 107, -46, 108, -106, -10, -92, -123, -5, -117, 65, 94, -15, 115, -89, -29, -88, 107, -128, -106, 87, 126, -24, 43, -41, 117, 116, 22, -10, -119, -8], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=794]}]' Oct 09 15:42:54:321 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:42:54:321 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:42:54:321 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:42:54:321 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:42:56:427 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:42:56:427 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:42:56:427 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:42:58:457 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:42:58:460 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:42:58:460 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:42:58:460 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:43:00:566 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:43:00:566 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:43:00:566 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:43:02:597 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:43:02:599 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:46:07:096 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:46:07:096 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:46:07:097 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:46:07:097 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[-96, -57, -26, 56, 107, -77, 7, 86, 22, 127, 80, -15, -60, 102, -8, 90, 82, -18, -50, -29, -31, 108, 43, -59, 88, -12, -71, -38, -69, 103, -63, 49, -83, 103, -111, -59, 49, 100, 10, -38, -122, -25, -83, -9, 38, -3, 55, -11, 51, 38, -80, -4, -97, -111, -108, -65, 50, -61, -81, 109, 27, 109, 69, 32, -56, 8, 106, 0, 57, -37, 23, 79, -34, -41, 113, -9, -120, -98, -46, -95, 17, -39, 49, -59, 77, 109, -48, -13, 89, -42, -123, 100, 119, 117, -104, 110, 76, 111, -109, 49, -21, 80, -77, -121, -12, 0, -96, 63, -78, -17, -119, 42, 97, -126, 20, -96, 11, -118, 87, -106, -5, -109, -6, 64, 119, 32, 73, 80, -20, -101, 41, -77, -2, 39, -29, -46, -62, 91, -22, 108, -2, 5, -8, -123, -8, -105, 63, 56, 68, 66, 126, -99, -11, -100, 99, 81, -106, 79, 118, -2, -114, 16, 127, 16, -83, -2, 55, 65, 20, 29, -83, 65, -6, 27, -9, 83, -18, 77, 117, 50, 91, 127, -19, 71, 67, 38, 100, 118, 73, -31, 22, -59, 60, 114, -100, 74, 60, -87, -4, 53, 90, 45, -98, -12, -97, 110, -31, 1, -123, -9, -43, -8, 41, -118, 34, 72, -16, -92, -9, -38, -4, -120, -25, 66, 34, -18, -35, 19, -78, -51, 119, 96, 93, 77, 114, -63, -125, 99, -2, -78, 62, 113, -52, -53, -76, 86, -114, -128, -77, 88, 109, 21, 11, 11, -12, -3, -59, 98, 1, 98, -27, -56, -15, 4, 46, 40, -97, -95, 88, 70, -66, -34, -8, -30, 36, -118, 20, -85, 104, 23, 62, -119, 59, 1, 80, -27, -91, -60, 57, -58, 22, 27, 35, -128, -117, -22, 66, -33, -97, -13, 124, -42, -18, 37, -119, 113, 61, -81, -104, -87, -15, -101, 61, -116, -3, 29, -115, 5, 19, 126, 98, -3, -125, 39, -7, -43, 127, 0, 33, 69, 99, 118, -127, 11, 10, -55, 43, 90, -80, -99, 75, 117, -62, 27, 17, 63, 58, 32, -82, 117, -26, 16, -97, 109, -22, -40, 25, -59, 36, 122, 46, -27, -108, -100, -14, 37, 3, -52, -83, -116, -63, 22, -32, 73, -30, 25, 121, 90, -128, 114, 109, 104, 67, -68, -32, -62, -38, 42, 117, -8, -39, 23, -120, -21, -49, -13, -90, 67, 36, -45, 33, -25, 46, 123, -107, -75, 24, -116, -122, 14, 21, 18, -114, 9, -75, 16, 15, 23, 12, 67, 93, -83, 72, 88, -9, -126, 35, -46, -1, -92, -104, 52, 18, 15, -90, -122, -1, -42, 39, -77, -60, 24, 17, 48, 96, 83, -65, -123, -89, 6, -107, -23, 85, 55, -14, -52, -91, -52, -26, 54, 106, -45, -21, 3, 71, -59, -25, -59, -28, -45, 67, -118, -114, -79, -52, -97, 79, -4, -38, 112, -36, 116, 63, -94, -5, -52, 116, -96, 64, -3, 5, 125, -125, 100, 98, -91, -31, -38, -103, 62, -16, -15, 62, 33, 72, -79, -76, -105, 45, 114, -59, 83, 62, 59, 66, -115, -39, -76, 75, -41, 21, 83, 26, -92, 7, -26, 98, 76, -87, -81, -92, 98, -23, -68, 24, 92, -110, -44, -65, 0, 84, 119, -8, 45, 98, -118, -13, -62, 95, 66, 13, 122, -37, -37, 97, -69, 119, -77, 25, 56, 57, 72, 89, 52, 60, 112, 21, 13, -60, -73, -43, 26, 20, 65, -20, 38, -19, -88, -49, -85, -74, -100, -60, 31, -48, 92, -36, -31, 31, 127, -99, 9, 49, -124, 119, -126, -75, -1, 7, -60, 86, 62, -69, -29, -122, -63, -114, -83, 88, 52, -92, 27, 19, -106, 15, 69, 116, -7, -124, -57, -20, 117, -94, 110, 52, -114, -55, 48, 22, -84, -122, -107, 44, 6, 5, 12, 94, -126, 75, 9, -1 6, -101, 98, 30, -23, 44, -116, -91, -76, 108, -4, -69, 94, 79, 22, -117, -27, 117, -61, -31, 89, 63, -113, -100, 84, -30, 127, 85, -93, -68, 20, 73, 23, -67, -29, 36, -107, 21, -22, 101, 77, 11, -25, -74, 43, -126, -108, 112, 45, -106, 53, -18, 95, -72, -58, -128, 114, 27, -33, -59, -89, -118, 38, 59, -23, -104, -2, 101, -120, 99, 66, 31, -20, -119, -84, -78, 11, 27, -58, -9, 112, -29, 11, -125, 13, -34, 46, 31, -104, 66, -58, -49, 85, -11, 51, -1, -9, -29, -101, -16, 109, -118, -118, 2, 77, 0, 81, -3, -32, -52, -127, 73, 86, -118, -38, 74, -8, 66, 19, 32, 103, 46, 76, 18, 122, 32, -36, 49, 35, 42, -95, -103, -122, -84, -118, -22, 11, -85, -25, 127, -62, 12, -19, 104, -100, 59, 117, 18, 64, -49, -28, -111, -78, 36, -118, 0, -47, 95, -20, -35, -111, -25, 3, 62, -79, 71, -96, -125, 37, -98, -10, 44, 40, 123, 61, 71], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=802]}]' Oct 09 15:46:07:099 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:46:07:099 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:46:07:099 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:46:07:099 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:46:09:204 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:46:09:204 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:46:09:205 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:46:11:241 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:46:11:243 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:46:11:243 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:46:11:243 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:46:13:335 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:46:13:335 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:46:13:335 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:46:15:360 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:46:15:362 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback Oct 09 15:46:25:828 [attach_socket, sdgtw] Callback get_ctd_configuration recieved with args: ctdObjectId 'null', depth '0', includeScheme 'null' Oct 09 15:46:25:829 [attach_socket, sdgtw] PERF: START: <-- cbhGetCtdConfiguration 2 Oct 09 15:46:25:829 [attach_socket, sdgtw] Entering handleGetCtdConfiguration with '{"additional_arguments":"{\"aclPermissions\":{\"Edit Maintenance Mode Schedules\":\"1\",\"USM Modify Individual Monitors for Computer Systems\":\"1\",\"List Designer\":\"1\",\"SLM Admin\":\"1\",\"Reassign\":\"1\",\"USM Modify Shared Alarm Filters\":\"1\",\"Discovery Pie\":\"1\",\"Launch URL Actions\":\"1\",\"Manage Profiles\":\"1\",\"Probe Template Basic\":\"1\",\"Dashboard Designer\":\"1\",\"Alarm Management\":\"1\",\"Dashboard Download\":\"1\",\"WASP\":\"1\",\"License Management\":\"1\",\"QoS Access\":\"1\",\"Account Administration\":\"1\",\"Dashboard Upload\":\"1\",\"NFA View ToS\":\"1\",\"Program Options\":\"1\",\"Probe Configuration\":\"1\",\"Discovery Management\":\"1\",\"NFA Run Reports\":\"1\",\"List Viewer\":\"1\",\"Restrict View To User Assets\":\"1\",\"Dynamic Views States\":\"1\",\"USM Automatic Robot Installation\":\"1\",\"Accept\":\"1\",\"Modify Profiles\":\"1\",\"Acknowledge\":\"1\",\"Report Scheduler\":\"1\", "NFA Manage Reports\":\"1\",\"Discovery\":\"1\",\"User Monitoring\":\"1\",\"NFA View Conversations\":\"1\",\"Unassign\":\"1\",\"Manage ACL\":\"1\",\"Web Service\":\"1\",\"Custom Dashboards\":\"1\",\"Probe Basic\":\"1\",\"Distribution\":\"1\",\"Web Publish\":\"1\",\"Unified Reports\":\"1\",\"Execution Level 3\":\"1\",\"Cloud UE Monitor\":\"1\",\"Execution Level 2\":\"1\",\"NetFlow Configuration\":\"1\",\"Execution Level 1\":\"1\",\"SLO Access\":\"1\",\"Probe Template Management\":\"1\",\"Automation - View Items\":\"1\",\"USM Edit Monitoring Station Groups\":\"1\",\"Automation - Manage Workflows\":\"1\",\"Dashboard Design\":\"1\",\"NetFlow\":\"1\",\"Edit Maintenance Mode Devices\":\"1\",\"Policy Basic\":\"1\",\"Alarm Summary\":\"1\",\"Invisible Alarms\":\"1\",\"Management Tools\":\"1\",\"USM Group Modification\":\"1\",\"User Customization\":\"1\",\"Dynamic Views Dashboards\":\"1\",\"Alarm History\":\"1\",\"Service Desk\":\"1\",\"Maintenance Mode\":\"1\",\"Basic Management\":\"1\",\"Operator Console Basic\":\" \",\"Automation - Change configuration items\":\"1\",\"Probe Security\":\"1\",\"Automation - Create and Modify Workflows\":\"1\",\"Default Customization\":\"1\",\"Alarm Details\":\"1\",\"USM Edit Monitoring Templates\":\"1\",\"Edit URL Actions\":\"1\",\"Dynamic Views\":\"1\",\"Custom Reports\":\"1\",\"USM Monitoring Configuration Service\":\"1\",\"Extended Security\":\"1\",\"USM Geo View Modification\":\"1\",\"Archive Management\":\"1\",\"Dashboard Publish\":\"1\",\"Policy Management\":\"1\",\"User Administration\":\"1\",\"Portal Administration\":\"1\",\"USM Basic\":\"1\",\"USM Self Service Monitoring\":\"1\",\"SLM View\":\"1\",\"Assign\":\"1\",\"Change Password\":\"1\",\"Dynamic Views Reports\":\"1\",\"Report Designer\":\"1\",\"NFA View Protocols\":\"1\",\"NFA View Hosts\":\"1\"},\"isAdmin\":false,\"sid\":\"TqVndKhrSvT1LnYG3l/Q7wADMTYwMjI5NDM4NAFCQ1VJTUxBQjJfaHViATI5NjIxATE5Mi4xNjguMS43MQEBMAFhZG1pbmlzdHJhdG9yATQBfDE5Mi4xNjguMS43MXxmZTgwOjA6MDowOjNjYzU6MzI5ZjozZjU3OmZlYjh8MjAwMTowOjM0ZjE6ODA3MjozY2M1OjMyOW 6M2Y1NzpmZWI4fAE=\"}","callback_name":"get_ctd_configuration","depth":"-1","ctd_version":"2.7;2.6;2.5;2.4;2.3;2.2","ctd_object_id":"","probe_address":"/BCUIMLAB2_domain/BCUIMLAB2_hub/BCUIMLAB2/sdgtw","include_scheme":"true"}' Oct 09 15:46:25:829 [attach_socket, sdgtw] Entering extractPartialGraph with args: ctdObjectId='null' depth='2' includeScheme='true' Oct 09 15:46:25:851 [attach_socket, sdgtw] Leaving cbGetCtdConfiguration Oct 09 15:46:25:851 [attach_socket, sdgtw] PERF: DONE: <-- cbhGetCtdConfiguration 2 {Seconds=0.022} Oct 09 15:49:53:256 [attach_socket, sdgtw] SDGCallbackHandler :: Entering handleCtdCallback with args: probeAddress='null' callbackName='null' callbackArgs='null' Oct 09 15:49:53:256 [attach_socket, sdgtw] SDGCallbackHandler::PDS is encrypted Oct 09 15:49:53:256 [attach_socket, sdgtw] SDGCallbackHandler::Decrypted callbackName='validateSDConnection' Oct 09 15:49:53:256 [attach_socket, sdgtw] SDGCallbackHandler::callback req='PDS [ht={crdta=Element [buf=[-15, 109, -77, 80, 24, 124, -94, -102, -125, -101, 94, 45, 105, -127, -39, 12, 5, -74, -88, -72, -19, 74, -92, 21, -21, -57, -23, -103, -38, 2, 103, -59, 89, -16, 69, -124, 103, 72, -29, -54, 10, 42, -111, 62, -61, -36, -59, -54, 11, 32, -128, -24, 84, -52, -65, -27, 28, 54, 127, -26, -101, -83, -7, -69, 97, -31, 18, -90, 115, 86, -49, -114, 1, 63, -112, -122, 117, 83, 66, -95, 34, -71, 56, 66, 67, -42, 15, -28, -13, 30, 20, -8, 85, 112, -51, -123, 54, -36, -71, 127, -75, -72, 82, -44, -33, 66, 34, 63, -68, -53, -77, -83, -104, 108, -49, -61, -117, 6, 81, 21, -1, -47, -91, 103, -124, 6, 49, 98, -111, 66, -61, -63, 33, -97, -24, -66, 69, -58, -114, -128, 3, -112, -115, -83, -67, 3, 31, 59, 6, 112, -55, -82, 120, -123, -95, -85, -37, 51, -107, -55, 64, 27, 20, -39, 119, 46, 124, -85, -57, 77, 51, 125, 63, 112, 86, 2, 44, 34, 57, -1, -83, -37, 11, 101, -128, -74, -2, 7, 98, -85, -108, 84, 24, 17, 110, 101, -95, -101, 78, 111, 51, -128, -20, 42, -8, -72, 49, 38, 98, -10, -8, -41, 126, -58, -66, 6, -74, 123, 81, 100, 20, -31, -126, 49, 85, -56, -17, 72, 34, 18, 118, 28, -125, 87, -94, -72, -108, 31, 35, 63, -68, 47, -46, -105, -88, -22, -97, 103, -14, -63, -16, 74, -86, -27, -128, -123, -45, 11, 0, 60, -44, 78, -37, 100, 115, -6, 117, -67, -48, 26, 118, -22, 60, 25, 4, -106, -11, 109, 42, -32, -49, -13, 119, -99, -12, 59, -104, -122, 71, -62, -72, 101, -51, -37, -26, 26, 27, -12, -77, 82, -66, -81, -115, 56, -14, 4, -11, -20, 47, -26, 45, -7, 85, -119, -115, -58, 64, -27, -81, -110, -47, 114, 124, -49, 8, 62, -87, -101, -57, -58, -37, -74, -102, 41, -31, -24, 37, 64, 37, 38, 73, 90, -89, -53, 25, -126, -121, -94, -79, 91, 87, 24, 38, 95, 124, 115, -1, -126, 72, -62, 0, -15, -37, 92, -76, 17, 32, 61, -89, 60, 117, -9, 0, -103, 20, 40, -98, -92, -50, -52, 15, -90, -4, -54, -109, 77, 53, 98, -98, 24, -15, 85, -99, -88, -113, -60, 43, -104, 112, 65, 92, 111, 5, 71, 100, 69, -116, -18, -86, 80, -68, -110, 82, -80, - 06, 44, 37, -118, -42, 7, 72, -14, 102, -66, -28, 42, -91, -70, 56, -96, -10, -118, -113, -68, 44, -66, -115, 65, 126, 14, -120, -52, -34, 102, 36, 56, 107, -80, -42, 83, 57, 72, -66, 114, -3, -87, -106, -60, -27, -1, 60, 68, 66, -27, -7, 0, -92, -95, 22, 70, 95, -35, 68, 64, 102, 17, -79, -4, -128, 7, -26, 20, 102, -31, 89, 72, 91, -42, -105, -91, 61, -73, -15, 81, -50, -86, -127, 112, 9, 76, 109, -69, 26, 35, 107, 83, 11, -55, 77, -34, -103, 58, 52, 58, 12, -45, 17, -100, -14, 39, -55, 70, 104, -89, -89, 50, 49, -63, 38, 120, -113, -26, -74, 70, 28, 3, -1, -107, -128, -81, 55, -119, -77, 83, -89, 101, 92, 43, -25, 92, -26, 6, -45, 32, 74, 53, 40, -27, 16, -96, -21, -26, -63, 118, -116, -111, -81, -16, -22, -105, -40, -39, 24, 75, -98, 6, 73, -46, -21, -66, -42, 96, 99, 40, 116, -50, -65, -34, 78, -22, 12, 55, 18, -10, 57, 97, 121, 30, -82, 31, -44, 86, 96, -121, -11, 15, 117, 27, -55, 102, -83, -24, 39, -7, 117, -80, -98, -63, -117, 123, 4, 41, -23, -72, 91, 60, -26, -50, 50, -32, 101, 34, 66, 6, 101, -28 -101, -109, -52, 23, -71, 127, 43, 97, -33, 36, 49, -4, -65, 36, 83, -31, -28, -117, 88, 107, 67, -37, -111, -114, 103, -51, -3, 45, -119, 67, 2, 94, 89, -30, -107, 11, 47, -49, -34, -23, 40, 83, -59, -120, 41, -44, -49, 2, -98, -76, 118, 111, 73, -2, -104, 61, 38, 7, -54, 124, 5, -124, 71, 36, 28, -90, 120, -94, 1, 42, -119, -25, 69, -26, 2, -9, -32, 119, -74, 53, 61, 106, -62, -29, -96, 83, -3, -91, 88, -14, -26, -73, -34, 53, -52, -95, 124, -51, 20, -7, -101, 34, -128, 3, -28, -16, 7, 36, 127, 77, 87, -32, -16, -87, 48, -25, 84, -21, -127, -86, -119, -83, -75, 82, -70, -111, -58, 4, -12, 116, -74, -66, -91, 69, 107, -46, 108, -106, -10, -92, -123, -5, -117, 65, 94, -15, 115, -89, -29, -88, 107, -128, -106, 87, 126, -24, 43, -41, 117, 116, 22, -10, -119, -8], pds=null, tpds=null, type=22, value=null], crlen=Element [buf=null, pds=null, tpds=null, type=1, value=794]}]' Oct 09 15:49:53:258 [attach_socket, sdgtw] removing id form the connection details Oct 09 15:49:53:258 [attach_socket, sdgtw] useCustomEndpoint is null and customEndPoint is null Oct 09 15:49:53:258 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:49:53:258 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:49:55:370 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:49:55:371 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:49:55:371 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:49:57:401 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:49:57:404 [attach_socket, sdgtw] Exception in making the connection to MDR:java.lang.NullPointerException at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.validateConnectionDetailsWithoutUpdating(SDGtwProbe.java:1740) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.validateSDConnection(SDGtwCallbackHandler.java:168) at com.nimsoft.probe.gateway.sdgtw.SDGtwCallbackHandler.handleCtdCallback(SDGtwCallbackHandler.java:99) at com.nimsoft.probe.common.ctd.AbstractCtdProbeCallbackHandler.cbHandleCtdCallback(AbstractCtdProbeCallbackHandler.java:809) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.performCallback(NimServerSession.java:225) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:178) at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:123) Oct 09 15:49:57:404 [attach_socket, sdgtw] Inside doSDConnectionConfigurations(String, connectionDetails) method. serviceDesk CASDM Oct 09 15:49:57:404 [attach_socket, sdgtw] putRequest :PUT /ca-nim-sm/api/v2/config/integration/CASDM HTTP/1.1 Oct 09 15:49:59:507 [attach_socket, sdgtw] Update for CASDM is returned with code: 200 Oct 09 15:49:59:507 [attach_socket, sdgtw] In validateIntegration method :url is http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection Oct 09 15:49:59:507 [attach_socket, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:52027/ca-nim-sm/api/v2/config/integration/CASDM/testConnection :: CASDM Oct 09 15:50:01:532 [attach_socket, sdgtw] responseCode :: [200] response message :: [OK] Oct 09 15:50:01:534 [attach_socket, sdgtw] SDGCallbackHandler::Leaving cbHandleCtdCallback ​

    ------------------------------
    IT Consultant
    IT Business Solutions
    ------------------------------


  • 2.  RE: Validate connection to SDM profile in sdgtw failure

    Posted Oct 09, 2020 04:21 PM
    not familiar with the probe and didn't find anything on the url showing up http://localhost:52027/ca-nim-sm/api/v2/config
    Question in my mind is if it is correct, doesn't seem like it should be using localhost or that port, but again don't have any experience to go on. 

    Yet responseCode :: [200] seems to indicate it is connecting so double check the authentication. If it checks out, as a test a try making the soap and rest calls from the primary hub or robot under it that has the probe. 

    Also might help to check the SDM side
    Check the std log for entries
    located at the Service Desk system here:
    program files (x86)\ca\service desk manager\log\std.log


    ------------------------------
    Support Engineer
    Broadcom
    ------------------------------



  • 3.  RE: Validate connection to SDM profile in sdgtw failure

    Broadcom Employee
    Posted Oct 09, 2020 05:54 PM
    Edited by Kathy Maguire Oct 09, 2020 05:55 PM

    Eduardo -

    Have you tried going through the steps in the KB73055 : UIM - SDM Validation failed error document to see if this helps to resolve the connection error?



    ------------------------------
    Kathy Maguire
    Technical Support Engineer 4
    Broadcom
    ------------------------------



  • 4.  RE: Validate connection to SDM profile in sdgtw failure

    Posted Oct 09, 2020 06:39 PM
    Kathy

    indeed, I did all the steps of that KB and it didn't work

    ------------------------------
    IT Consultant
    IT Business Solutions
    ------------------------------



  • 5.  RE: Validate connection to SDM profile in sdgtw failure

    Broadcom Employee
    Posted Oct 09, 2020 06:54 PM

    Eduardo -

    In that case then you will need to look at the Nim.log to determine why the connection is failing since the NIM component is the piece that is actually making the connection to CA SDM for the sdgtw probe.  You would collect the enhanced NIM.log as follows:

    1. Enable the SDGTW CA-NIM-SM trace log file with steps below:

    a. Navigate to the <installPath>\Nimsoft\probes\gateway\sdgtw\NIMSM_WORKSPACE\webapp\WEB-INF\config directory and make a backup of log4j2.xml 

    b. Modify the log4j2.xml file. Change all occurrences of the following strings:

    From :
    level="INFO"
    level="ERROR" 

    To:
    level="ALL"

    Save the changes.

    c. Cold start (deactivate then activate) the sdgtw probe

    2. Test the CA SDM connection again.

    3.  Review the <installPath>\Nimsoft\probes\gateway\sdgtw\NIMSM_WORKSPACE\webapp\WEB-INF\logs\Nim.log to see if there is more information identifying why the connection to your configured CA SDM is failing.



    ------------------------------
    Kathy Maguire
    Technical Support Engineer 4
    Broadcom
    ------------------------------



  • 6.  RE: Validate connection to SDM profile in sdgtw failure

    Posted Oct 09, 2020 07:06 PM
    i mistakenly published the sdgtw log twice, when I was supposed to publish the NIM log.  My bad

    but I still did those steps you just mentioned to me in your last answer. let me publish the log of Nim again.

    ------------------------------
    IT Consultant
    IT Business Solutions
    ------------------------------



  • 7.  RE: Validate connection to SDM profile in sdgtw failure

    Posted Oct 13, 2020 11:04 AM
    Kathy

    let me show the NIM.log, the test still giving to me an error to communicate.

    [13/10/20 10:57:09:536 VET] [qtp1173643169-22] DEBUG common.NimEntityConversionProvider: custom Http headers for enttity conversion: sourceEntity:sourceSystemId:serviceCiType, values: :: [13/10/20 10:57:09:537 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation updateIntegrationConfiguration with parameters: mdrId=CASDM [13/10/20 10:57:09:537 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:537 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:537 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getActiveIntegration [13/10/20 10:57:09:537 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: decryptProperties [13/10/20 10:57:09:541 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: decryptProperties [13/10/20 10:57:09:541 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: encryprtProperties [13/10/20 10:57:09:544 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: encryprtProperties [13/10/20 10:57:09:544 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: mergeIntegrationConfigWithExistingOne [13/10/20 10:57:09:544 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: mergeIntegrationConfigWithExistingOne [13/10/20 10:57:09:588 VET] [qtp1173643169-22] TRACE persistence.ConfigDbPersistenceImpl: Soap call execution time in milliseconds: 403 [13/10/20 10:57:09:590 VET] [qtp1173643169-22] DEBUG persistence.ConfigDbPersistenceImpl: Query for update configurations: UPDATE `NIM_CONFIG_PROPERTIES` SET `property_value` = ? WHERE (`mdr_id` = ? AND `property_name` = ? ) [13/10/20 10:57:09:602 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: decryptProperties [13/10/20 10:57:09:606 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: decryptProperties [13/10/20 10:57:09:607 VET] [qtp1173643169-22] INFO im.ServiceManagementFactory: Getting provider for ID: 403 [13/10/20 10:57:09:607 VET] [qtp1173643169-22] DEBUG sdm.CASDMProvider: The time it took to initialize MDR CA Service Desk Manager was 1,602,601,029,607 milliseconds [13/10/20 10:57:09:607 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:607 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:607 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:607 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:608 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:609 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:610 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:611 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:611 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:611 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:09:611 VET] [qtp1173643169-22] DEBUG sdm.CASDMProvider: [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG sdm.CASDMPropertiesHandler: Finished with CASDMPropertiesHandler.loadProperties [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Synchronizing the method while creating a service and dispatch objects [13/10/20 10:57:09:612 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Creating service [13/10/20 10:57:09:614 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Using end point URL : http://WIN-CGA5ANVJTKT:8080/axis/services/USD_R11_WebService for service : USD_WebService [13/10/20 10:57:09:614 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Creating dispatch [13/10/20 10:57:09:616 VET] [qtp1173643169-22] DEBUG sdm.CASDMWebService: Creating SOAP message for login operation [13/10/20 10:57:09:618 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Need to refresh the service and dispatch [13/10/20 10:57:09:618 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Synchronizing the method while creating a service and dispatch objects [13/10/20 10:57:09:618 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Creating service [13/10/20 10:57:09:619 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Using end point URL : http://WIN-CGA5ANVJTKT:8080/axis/services/USD_R11_WebService for service : USD_WebService [13/10/20 10:57:09:620 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Creating dispatch [13/10/20 10:57:09:622 VET] [qtp1173643169-22] DEBUG common.GenericSOAPDispatchService: Finished refreshing the service and dispatch [13/10/20 10:57:09:622 VET] [qtp1173643169-22] ERROR common.GenericSOAPDispatchService: java.lang.ArrayIndexOutOfBoundsException thrown in Invoke With Retry: Exception Message: '1': attempting call #2 [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: Problem with 'getIncidents'; Printing stack trace if available: null [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.ExceptionFactory.newNormalizationEx(ExceptionFactory.java:32) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.ExceptionFactory.uncaughtException(ExceptionFactory.java:406) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.GenericSOAPDispatchService.invokeWithRetry(GenericSOAPDispatchService.java:342) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.GenericSOAPDispatchService.doInvoke(GenericSOAPDispatchService.java:220) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.GenericSOAPDispatchService.invoke(GenericSOAPDispatchService.java:214) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.mdr.ca.sdm.CASDMWebService.invoke(CASDMWebService.java:384) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.mdr.ca.sdm.CASDMWebService.login(CASDMWebService.java:274) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.mdr.ca.sdm.CASDMWebService.getCICASDMSchema(CASDMWebService.java:181) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.mdr.ca.sdm.CASDMProvider.initialize(CASDMProvider.java:174) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: java.lang.reflect.Method.invoke(Method.java:498) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.resources.im.ServiceManagementFactory.getProvider(ServiceManagementFactory.java:617) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.resources.im.ServiceManagementFactory.loadProvider(ServiceManagementFactory.java:709) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.CommonHandler.loadProvider(CommonHandler.java:63) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.configuration.IntegrationConfiguration.updateIntegrationConfiguration(IntegrationConfiguration.java:217) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: com.ca.integration.normalization.resources.ConfigurationResource.updateConfig(ConfigurationResource.java:121) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: java.lang.reflect.Method.invoke(Method.java:498) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:144) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:161) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:205) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:99) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:389) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:347) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:102) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:326) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors$1.call(Errors.java:271) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors$1.call(Errors.java:267) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors.process(Errors.java:315) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors.process(Errors.java:297) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors.process(Errors.java:267) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.Server.handle(Server.java:497) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [13/10/20 10:57:11:636 VET] [qtp1173643169-22] ERROR sdm.CASDMProvider: java.lang.Thread.run(Thread.java:748) [13/10/20 10:57:11:638 VET] [qtp1173643169-22] DEBUG sdm.CASDMProvider: The time it took to initialize MDR CASDM was 2,029 milliseconds [13/10/20 10:57:11:638 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:638 VET] [qtp1173643169-22] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:813 VET] [qtp1173643169-23] INFO resources.ConfigurationResource: In /testConnection testConnectionForMDR Method and the headers getRequestHeaders !!!!!!!!!!!!!!!!!! {Authorization=[Basic bmltYWRtaW46bmltYWRtaW4=], Accept=[application/json], User-Agent=[Java/1.8.0_262], Connection=[keep-alive], mdrid=[CASDM], Host=[localhost:59565], Content-Type=[application/json;charset=UTF-8]} [13/10/20 10:57:11:813 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:813 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:813 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: decryptProperties [13/10/20 10:57:11:818 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: decryptProperties [13/10/20 10:57:11:818 VET] [qtp1173643169-23] INFO im.ServiceManagementFactory: Getting provider for ID: 403 [13/10/20 10:57:11:818 VET] [qtp1173643169-23] DEBUG sdm.CASDMProvider: The time it took to initialize MDR CA Service Desk Manager was 1,602,601,031,818 milliseconds [13/10/20 10:57:11:819 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:819 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:819 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:819 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:820 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:821 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:822 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:823 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [start] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:823 VET] [qtp1173643169-23] DEBUG configuration.IntegrationConfiguration: [end] operation: getIntegrationConfigbyIDorName [13/10/20 10:57:11:823 VET] [qtp1173643169-23] DEBUG sdm.CASDMProvider: [13/10/20 10:57:11:824 VET] [qtp1173643169-23] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:11:824 VET] [qtp1173643169-23] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:11:824 VET] [qtp1173643169-23] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:11:824 VET] [qtp1173643169-23] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:11:824 VET] [qtp1173643169-23] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:11:824 VET] [qtp1173643169-23] DEBUG sdm.CASDMPropertiesHandler: In CASDMPropertiesHandler.loadProperties [13/10/20 10:57:11:825 VET] [qtp1173643169-23] DEBUG sdm.CASDMPropertiesHandler: Finished with CASDMPropertiesHandler.loadProperties [13/10/20 10:57:11:825 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Synchronizing the method while creating a service and dispatch objects [13/10/20 10:57:11:825 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Creating service [13/10/20 10:57:11:826 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Using end point URL : http://WIN-CGA5ANVJTKT:8080/axis/services/USD_R11_WebService for service : USD_WebService [13/10/20 10:57:11:826 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Creating dispatch [13/10/20 10:57:11:828 VET] [qtp1173643169-23] DEBUG sdm.CASDMWebService: Creating SOAP message for login operation [13/10/20 10:57:11:829 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Need to refresh the service and dispatch [13/10/20 10:57:11:829 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Synchronizing the method while creating a service and dispatch objects [13/10/20 10:57:11:829 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Creating service [13/10/20 10:57:11:830 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Using end point URL : http://WIN-CGA5ANVJTKT:8080/axis/services/USD_R11_WebService for service : USD_WebService [13/10/20 10:57:11:830 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Creating dispatch [13/10/20 10:57:11:831 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Finished refreshing the service and dispatch [13/10/20 10:57:11:832 VET] [qtp1173643169-23] ERROR common.GenericSOAPDispatchService: java.lang.ArrayIndexOutOfBoundsException thrown in Invoke With Retry: Exception Message: '1': attempting call #2 [13/10/20 10:57:13:837 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: Problem with 'getIncidents'; Printing stack trace if available: null [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.ExceptionFactory.newNormalizationEx(ExceptionFactory.java:32) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.ExceptionFactory.uncaughtException(ExceptionFactory.java:406) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.GenericSOAPDispatchService.invokeWithRetry(GenericSOAPDispatchService.java:342) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.GenericSOAPDispatchService.doInvoke(GenericSOAPDispatchService.java:220) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.common.GenericSOAPDispatchService.invoke(GenericSOAPDispatchService.java:214) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.mdr.ca.sdm.CASDMWebService.invoke(CASDMWebService.java:384) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.mdr.ca.sdm.CASDMWebService.login(CASDMWebService.java:274) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.mdr.ca.sdm.CASDMWebService.getCICASDMSchema(CASDMWebService.java:181) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.mdr.ca.sdm.CASDMProvider.initialize(CASDMProvider.java:174) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: java.lang.reflect.Method.invoke(Method.java:498) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.resources.im.ServiceManagementFactory.getProvider(ServiceManagementFactory.java:617) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.resources.im.ServiceManagementFactory.connect(ServiceManagementFactory.java:254) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.resources.im.ServiceManagementFactory.connectByName(ServiceManagementFactory.java:283) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: com.ca.integration.normalization.resources.ConfigurationResource.testConnectionForMDR(ConfigurationResource.java:446) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: java.lang.reflect.Method.invoke(Method.java:498) [13/10/20 10:57:13:838 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:144) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:161) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:205) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:99) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:389) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:347) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:102) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:326) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors$1.call(Errors.java:271) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors$1.call(Errors.java:267) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors.process(Errors.java:315) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors.process(Errors.java:297) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.internal.Errors.process(Errors.java:267) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.Server.handle(Server.java:497) [13/10/20 10:57:13:839 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310) [13/10/20 10:57:13:840 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257) [13/10/20 10:57:13:840 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540) [13/10/20 10:57:13:840 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [13/10/20 10:57:13:840 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [13/10/20 10:57:13:840 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: java.lang.Thread.run(Thread.java:748) [13/10/20 10:57:13:840 VET] [qtp1173643169-23] DEBUG sdm.CASDMProvider: The time it took to initialize MDR CASDM was 2,022 milliseconds ​

    ------------------------------
    IT Consultant
    IT Business Solutions
    ------------------------------



  • 8.  RE: Validate connection to SDM profile in sdgtw failure

    Broadcom Employee
    Posted Oct 13, 2020 12:37 PM

    Eduardo -

    Seems to be an error on the SDM side when attempting to login:

    [13/10/20 10:57:11:826 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Using end point URL : WIN-CGA5ANVJTKT:8080/axis/services/USD_R11_WebService for service : USD_WebService
    [13/10/20 10:57:11:826 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Creating dispatch
    [13/10/20 10:57:11:828 VET] [qtp1173643169-23] DEBUG sdm.CASDMWebService: Creating SOAP message for login operation
    [13/10/20 10:57:11:829 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Need to refresh the service and dispatch
    [13/10/20 10:57:11:829 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Synchronizing the method while creating a service and dispatch objects
    [13/10/20 10:57:11:829 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Creating service
    [13/10/20 10:57:11:830 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Using end point URL : WIN-CGA5ANVJTKT:8080/axis/services/USD_R11_WebService for service : USD_WebService
    [13/10/20 10:57:11:830 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Creating dispatch
    [13/10/20 10:57:11:831 VET] [qtp1173643169-23] DEBUG common.GenericSOAPDispatchService: Finished refreshing the service and dispatch
    [13/10/20 10:57:11:832 VET] [qtp1173643169-23] ERROR common.GenericSOAPDispatchService: java.lang.ArrayIndexOutOfBoundsException thrown in Invoke With Retry: Exception Message: '1': attempting call #2
    [13/10/20 10:57:13:837 VET] [qtp1173643169-23] ERROR sdm.CASDMProvider: Problem with 'getIncidents'; Printing stack trace if available: null

    At this point, you are going to have to work with your CA SDM administrator and check the appropriate set of CA SDM logs to determine why the sdgtw probe is failing to connect to your configured instance of CA SDM using the information you have configured in your CA SDM Connection profile.



    ------------------------------
    Kathy Maguire
    Technical Support Engineer 4
    Broadcom
    ------------------------------



  • 9.  RE: Validate connection to SDM profile in sdgtw failure

    Posted Oct 13, 2020 12:46 PM
    Thanks a lot, i will do that.

    ------------------------------
    IT Consultant
    IT Business Solutions
    ------------------------------



  • 10.  RE: Validate connection to SDM profile in sdgtw failure

    Broadcom Employee
    Posted Nov 23, 2020 04:47 AM
    Hi Eduardo,
    have you found the rootcause please and solved the issue? if so, how please? as i ran into the same issue (with the same errormessages and logs) and we dont see any error or other message or hint in the SD logs related to this validation phase of UIM. it seems that the validation request doesnt reach the SD at all, at least there is no log about that. telnet and access the web GUI of SD from the UIM server works fine and we found the logs about that. 

    thank you,
    stefan