Paulo -
Here is what you would see on the sdgtw Configuration page opened from Admin Console showing the mapping of the CASDM affected_resource field to the source field of the UIM alarm:
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Kathy Maguire
Technical Support Engineer 4
Broadcom
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Original Message:
Sent: 05-22-2020 11:07 AM
From: Paulo Freire Ferrarini
Subject: Integration to Ca Service Management
Hi
I did the mapping, but I´m not sure if it is correct.
Could you sent me an example on how it can be configured?
Thanks
Original Message:
Sent: 05-22-2020 11:03 AM
From: Kathryn Maguire
Subject: Integration to Ca Service Management
Paulo -
Do you have a field mapping defined in the active CASDM connection profile you are using where you map the field that CASDM uses for the CI (possibly affected_resource) to the appropriate UIM alarm field (either hostname or source)?
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Kathy Maguire
Technical Support Engineer 4
Broadcom
Original Message:
Sent: 05-22-2020 10:04 AM
From: Paulo Freire Ferrarini
Subject: Integration to Ca Service Management
Hi
I already have ICs created in the SDM CMDB and I´m using probe latest version and configured according KB72810, but the opened incidents from UIM to SDM are still without the configuration item field filled
Original Message:
Sent: 05-21-2020 11:24 AM
From: Kathryn Maguire
Subject: Integration to Ca Service Management
Paulo -
There is no out of the box integration to import CIs/Devices from UIM into the CA Service Desk Manager CMDB. However, it is possible to do with a little preparation using the CA Service Desk Manager CMDB GRLoader tool.
See KB72810 : It it possible to insert CIs from UIM into CA Service Desk Manager? for a means of importing CIs/Devices from UIM into the CA Service Desk Manager CMDB.
Then review KB101383 : CA UIM integration with CA SDM- CI not mapping in ca sdm for instructions on configuring the sdgtw probe to insert the Configuration Item into the CA Service Desk Manager ticket.
It is also highly recommended that you have the current GA version of the sdgtw probe deployed.
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Kathy Maguire
Technical Support Engineer 4
Broadcom
Original Message:
Sent: 05-21-2020 10:10 AM
From: Paulo Freire Ferrarini
Subject: Integration to Ca Service Management
Hi, yes probe sdgtw, version 2.0
SDM version 17.1
Original Message:
Sent: 05-21-2020 09:59 AM
From: Gene HOWARD
Subject: Integration to Ca Service Management
Are you using sdgtw probe?
If so what version?
Also what version of Serice Desk manager are you using?
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Gene Howard
Principal Support Engineer
Broadcom
Original Message:
Sent: 05-21-2020 09:55 AM
From: Paulo Freire Ferrarini
Subject: Integration to Ca Service Management
Hi
I´m configuring the probe to configure integration between UIM and Service Desk Manager.
The probe is working as it is opening a new incident in Service Desk Manager, but I need to open incidents with the configuration item filled, but I was not able to configure this correctly.
There is an guide on how to achieve this?
Thanks