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UIM 20.3.3 - SDM 17.2 Validation failed error

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  • 1.  UIM 20.3.3 - SDM 17.2 Validation failed error

    Posted 06-03-2021 05:27 PM
    Edited by Eduardo Crimaldi 06-03-2021 05:35 PM
    Hello community, im trying to do an integration with SDM through sdgtw probe



    After following the steps shown in the following KB  https://knowledge.broadcom.com/external/article/73055/uim-sdm-validation-failed-error.html ,

    Make the recommendations as indicated by Kathy & Shawn in this thread. https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=c90aea95-6dfd-4ac1-92b2-defcf202ac07&CommunityKey=170eb4e5-a593-4af2-ad1d-f7655e31513b&tab=digestviewer

    And open a case directly with broadcom support on the Service Desk side, the following error appears in one of the logs, specifically in jrest.log

    06/03 12:37:28.870 [http-nio-8050-exec-2] ERROR DalUtilities 183 Invalid REST Access Key (null) provided via X-AccessKey header. 
    06/03 12:37:28.870 [http-nio-8050-exec-2] ERROR SDMCRUDServiceImpl 1666 Error retrieving a collection of 'rest_access' resources. Invalid REST Access Key (null) provided via X-AccessKey header. {http://172.19.160.40:8050/caisd-rest/rest_access} 


    That mean, the calling side/UIM side does not do the right call with a valid access key.


    Do anyone have an idea what could be that error?

    I would appreciate your help

    Best regards





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    IT Consultant
    IT Business Solutions
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  • 2.  RE: UIM 20.3.3 - SDM 17.2 Validation failed error
    Best Answer

    Broadcom Employee
    Posted 06-08-2021 03:39 PM
    Hi,

    Were you able to check the following document written for UIM 20.3.1 and CA Service Desk Manager release 17.2:

    UIM SDM integration - validation failed (broadcom.com)

    Thanks,


  • 3.  RE: UIM 20.3.3 - SDM 17.2 Validation failed error

    Posted 06-08-2021 05:25 PM
    Hamza,

    The procedure you sent me worked perfectly.

    Thank you very much!

    ------------------------------
    IT Consultant
    IT Business Solutions
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  • 4.  RE: UIM 20.3.3 - SDM 17.2 Validation failed error

    Broadcom Employee
    Posted 06-09-2021 06:33 AM
    No problem, am glad was able to assist.