UIM 20.3.3 - SDM 17.2 Validation failed error

[Eduardo Crimaldi]

Hello community, im trying to do an integration with SDM through sdgtw probe



After following the steps shown in the following KB  https://knowledge.broadcom.com/external/article/73055/uim-sdm-validation-failed-error.html ,

Make the recommendations as indicated by Kathy & Shawn in this thread. https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=c90aea95-6dfd-4ac1-92b2-defcf202ac07&CommunityKey=170eb4e5-a593-4af2-ad1d-f7655e31513b&tab=digestviewer

And open a case directly with broadcom support on the Service Desk side, the following error appears in one of the logs, specifically in jrest.log  

06/03 12:37:28.870 [http-nio-8050-exec-2] ERROR DalUtilities 183 Invalid REST Access Key (null) provided via X-AccessKey header. 
06/03 12:37:28.870 [http-nio-8050-exec-2] ERROR SDMCRUDServiceImpl 1666 Error retrieving a collection of 'rest_access' resources. Invalid REST Access Key (null) provided via X-AccessKey header. {http://172.19.160.40:8050/caisd-rest/rest_access} 


That mean, the calling side/UIM side does not do the right call with a valid access key.


Do anyone have an idea what could be that error?

I would appreciate your help

Best regards





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IT Consultant
IT Business Solutions
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[Hamza Sirajuddin]

Hi,

Were you able to check the following document written for UIM 20.3.1 and CA Service Desk Manager release 17.2:

UIM SDM integration - validation failed (broadcom.com)

Thanks,

[Eduardo Crimaldi]

Hamza,

The procedure you sent me worked perfectly.

Thank you very much!

------------------------------
IT Consultant
IT Business Solutions
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[Hamza Sirajuddin]

No problem, am glad was able to assist.