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  • 1.  Emailht probe SMTP server(s) not responding: 554 One or more recipients failed

    Posted May 16, 2022 10:55 AM
      |   view attached
    Good morning.

    Dear Community, could someone help me with the following error: that appears when I configure the emailgtw probe

    SMTP server(s) not responding: 554 One or more recipients failed



    Saludos.


  • 2.  RE: Emailht probe SMTP server(s) not responding: 554 One or more recipients failed

    Broadcom Employee
    Posted May 16, 2022 11:13 AM
    Edited by Stephen Danseglio May 16, 2022 11:19 AM
    Hi Jose,

    There could be 1 or more reasons why you're getting this alarm. Set the emailgtw to loglevel 5, logsize 20000. Test and reproduce and you should see more details around the 554 error. Feel free to share the extract here.

    You can also test sending a mail manually using telnet to see what details you get.
    https://docs.microsoft.com/en-us/exchange/mail-flow/test-smtp-with-telnet?view=exchserver-2019

    The connection to the upstream mail server must be allowed by the server, other reasons could be firewall, **** recipient address, blacklisting, etc.

    web search on SMTP error code 554.

    Steve

    ------------------------------
    Support Engineer
    Broadcom
    US
    ------------------------------



  • 3.  RE: Emailht probe SMTP server(s) not responding: 554 One or more recipients failed

    Posted May 16, 2022 12:03 PM
      |   view attached
    Annex log , I have done the mail sending test through the same uim with the report part and it works.



    May 16 10:54:09:952 emailgtw: SREPLY: status = 0(OK) ->192.168.3.234/60506
    May 16 10:54:09:952 emailgtw: RREQUEST: _close <-192.168.3.234/60506 h=471 d=0
    May 16 10:54:09:952 emailgtw: sockClose:0x1d17340:192.168.3.101/48025
    May 16 10:55:37:745 emailgtw: RREQUEST: hubpost <-192.168.3.101/48002 h=306 d=1450
    May 16 10:55:37:745 emailgtw: pdsUserData Size=1148
    May 16 10:55:37:745 emailgtw: rowid PDS_I 3 19
    May 16 10:55:37:745 emailgtw: nimid PDS_PCH 17 HT24240694-92944
    May 16 10:55:37:745 emailgtw: nimts PDS_I 11 1652637880
    May 16 10:55:37:745 emailgtw: arrival PDS_I 11 1652637880
    May 16 10:55:37:745 emailgtw: severity PDS_PCH 6 major
    May 16 10:55:37:745 emailgtw: prevlevel PDS_I 2 4
    May 16 10:55:37:745 emailgtw: level PDS_I 2 4
    May 16 10:55:37:745 emailgtw: message PDS_PCH 117 Average (4 samples) disk free ~
    May 16 10:55:37:745 emailgtw: subsys PDS_PCH 5 Disk
    May 16 10:55:37:745 emailgtw: sid PDS_PCH 8 1.1.1.1
    May 16 10:55:37:745 emailgtw: source PDS_PCH 14 192.168.3.104
    May 16 10:55:37:745 emailgtw: hostname PDS_PCH 5 hub1
    May 16 10:55:37:745 emailgtw: prid PDS_PCH 4 cdm
    May 16 10:55:37:745 emailgtw: robot PDS_PCH 5 hub1
    May 16 10:55:37:745 emailgtw: hub PDS_PCH 5 hub1
    May 16 10:55:37:745 emailgtw: nas PDS_PCH 14 uimserver_hub
    May 16 10:55:37:745 emailgtw: domain PDS_PCH 17 uimserver_domain
    May 16 10:55:37:745 emailgtw: supp_key PDS_PCH 14 disk//var/tmp
    May 16 10:55:37:745 emailgtw: suppcount PDS_I 4 262
    May 16 10:55:37:745 emailgtw: supptime PDS_I 11 1652716479
    May 16 10:55:37:745 emailgtw: aots PDS_I 11 1652716537
    May 16 10:55:37:745 emailgtw: origin PDS_PCH 5 hub1
    May 16 10:55:37:745 emailgtw: tz_offset PDS_I 6 18000
    May 16 10:55:37:745 emailgtw: visible PDS_I 2 1
    May 16 10:55:37:745 emailgtw: dev_id PDS_PCH 34 D6C81776A2DF971B25B8C2507BFFA0~
    May 16 10:55:37:745 emailgtw: met_id PDS_PCH 34 MC6D68A2CBCCEB1918EF063A398816~
    May 16 10:55:37:745 emailgtw: i18n_token PDS_PCH 54 as#system.cdm.avrg_drive_diskf~
    May 16 10:55:37:745 emailgtw: i18n_dsize PDS_I 4 448
    May 16 10:55:37:745 emailgtw: i18n_data PDS_PDS 335
    May 16 10:55:37:745 emailgtw: value_last PDS_PCH 3 77
    May 16 10:55:37:745 emailgtw: description PDS_PCH 21 File system /var/tmp
    May 16 10:55:37:745 emailgtw: robotname PDS_PCH 5 hub1
    May 16 10:55:37:745 emailgtw: filesystemtype PDS_PCH 5 ext4
    May 16 10:55:37:745 emailgtw: disk PDS_PCH 29 /dev/mapper/VolGroup-lv_root
    May 16 10:55:37:745 emailgtw: hostname PDS_PCH 5 hub1
    May 16 10:55:37:745 emailgtw: unit PDS_PCH 2 %
    May 16 10:55:37:745 emailgtw: size_mb PDS_PCH 6 50268
    May 16 10:55:37:745 emailgtw: size PDS_PCH 4 100
    May 16 10:55:37:745 emailgtw: value_limit PDS_PCH 3 99
    May 16 10:55:37:745 emailgtw: size_gb PDS_PCH 5 49.1
    May 16 10:55:37:745 emailgtw: check_name PDS_PCH 10 DiskError
    May 16 10:55:37:745 emailgtw: filesys PDS_PCH 9 /var/tmp
    May 16 10:55:37:745 emailgtw: drive PDS_PCH 9 /var/tmp
    May 16 10:55:37:745 emailgtw: value_number PDS_PCH 2 4
    May 16 10:55:37:745 emailgtw: value PDS_PCH 6 77.96
    May 16 10:55:37:745 emailgtw: profile PDS_PCH 7 EmailP
    May 16 10:55:37:745 emailgtw: ao_argument PDS_PCH 4 NEW
    May 16 10:55:37:745 emailgtw: Looks like an alarm message
    May 16 10:55:37:746 emailgtw: Failed to expand assigned_at from PDS
    May 16 10:55:37:746 emailgtw: (pds_strip_hostname) hostname is hub1
    May 16 10:55:37:746 emailgtw: (pds_strip_hostname) hostname does not look like an ip address
    May 16 10:55:37:746 emailgtw: (pds_strip_hostname) stripped hostname is hub1
    May 16 10:55:37:746 emailgtw: (parse_to) created address list
    May 16 10:55:37:746 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:37:746 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:37:746 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:37:746 emailgtw: (get_nimuser_addr) looking up jose.romero@dayset.com
    May 16 10:55:37:746 emailgtw: (ht_find_profile) did not find 'jose.romero@dayset.com'
    May 16 10:55:37:746 emailgtw: (get_nimuser_addr) did not find jose.romero@dayset.com, checking hub
    May 16 10:55:37:746 emailgtw: SREQUEST: gethub ->192.168.3.101/48000
    May 16 10:55:37:746 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48000 h=37 d=324
    May 16 10:55:37:746 emailgtw: sockClose:0x1d17360:192.168.3.101/23585
    May 16 10:55:37:746 emailgtw: SREQUEST: _close ->192.168.3.101/48000
    May 16 10:55:37:746 emailgtw: SREQUEST: nametoip ->192.168.3.101/48000
    May 16 10:55:37:747 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48000 h=37 d=37
    May 16 10:55:37:747 emailgtw: sockClose:0x1d1bbc0:192.168.3.101/23586
    May 16 10:55:37:747 emailgtw: SREQUEST: _close ->192.168.3.101/48000
    May 16 10:55:37:747 emailgtw: SREQUEST: user_info ->192.168.3.101/48002
    May 16 10:55:37:747 emailgtw: RREPLY: status=not found(4) <-192.168.3.101/48002 h=37 d=0
    May 16 10:55:37:747 emailgtw: sockClose:0x1d17360:192.168.3.101/26435
    May 16 10:55:37:747 emailgtw: SREQUEST: _close ->192.168.3.101/48002
    May 16 10:55:37:747 emailgtw: (get_nimuser_addr) error from hub is: not found, retry count is 1
    May 16 10:55:37:747 emailgtw: (get_nimuser_addr) user jose.romero@dayset.com not a NimBUS user or does not have an email address set
    May 16 10:55:37:747 emailgtw: message before replacing html tags = Average (4 samples) disk free on /var/tmp is now 77.96%, which is <= error threshold (99%) out of total size 49.1 GB
    May 16 10:55:37:747 emailgtw: message after replacing html tags = Average (4 samples) disk free on /var/tmp is now 77.96%, which is &lt;= error threshold (99%) out of total size 49.1 GB
    May 16 10:55:37:747 emailgtw: (send_it) parsing addresses: jose.romero@dayset.com
    May 16 10:55:37:747 emailgtw: (send_it) subject: Alarmas_UIM
    May 16 10:55:37:747 emailgtw: (send_it) locale[0]
    May 16 10:55:37:747 emailgtw: Sending...
    May 16 10:55:37:747 emailgtw: [Trying IP address [142.250.113.108]]
    May 16 10:55:37:879 emailgtw: 220 smtp.gmail.com ESMTP j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:37:879 emailgtw: EHLO uimserver
    May 16 10:55:37:934 emailgtw: 250-smtp.gmail.com at your service, [187.170.4.148]
    May 16 10:55:37:934 emailgtw: 250-SIZE 35882577
    May 16 10:55:37:934 emailgtw: 250-8BITMIME
    May 16 10:55:37:934 emailgtw: 250-STARTTLS
    May 16 10:55:37:934 emailgtw: 250-ENHANCEDSTATUSCODES
    May 16 10:55:37:934 emailgtw: 250-PIPELINING
    May 16 10:55:37:934 emailgtw: 250-CHUNKING
    May 16 10:55:37:934 emailgtw: 250 SMTPUTF8
    May 16 10:55:37:934 emailgtw: (send_it) smtp_open succeeded
    May 16 10:55:37:934 emailgtw: RSET
    May 16 10:55:37:975 emailgtw: 250 2.1.5 Flushed j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:37:975 emailgtw: MAIL FROM:<uimprobe@gmail.com>
    May 16 10:55:38:015 emailgtw: 530 5.7.0 Must issue a STARTTLS command first. j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:38:015 emailgtw: RCPT TO:<jose.romero@dayset.com>
    May 16 10:55:38:051 emailgtw: 530 5.7.0 Must issue a STARTTLS command first. j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:38:051 emailgtw: RSET
    May 16 10:55:38:091 emailgtw: 250 2.1.5 Flushed j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:38:091 emailgtw: (send_it) smtp_send failed - 554 One or more recipients failed
    May 16 10:55:38:091 emailgtw: ciOpen - cache path: /opt/nimsoft/niscache
    May 16 10:55:38:091 emailgtw: ciGetDeviceIdentifiers - smtp.gmail.com found (remote device) [D3636013E7E76F9FD48C4261AF35318D4]
    May 16 10:55:38:092 emailgtw: ciPostMessage - alarm
    May 16 10:55:38:092 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48001 h=37 d=28
    May 16 10:55:38:092 emailgtw: sockClose:0x1d1dc00:192.168.3.101/16221
    May 16 10:55:38:092 emailgtw: SREQUEST: _close ->192.168.3.101/48001
    May 16 10:55:38:092 emailgtw: ciClose - [C25CC5D787E1DED9005CEECA78A8826F4]
    May 16 10:55:38:092 emailgtw: QUIT
    May 16 10:55:38:131 emailgtw: 221 2.0.0 closing connection j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:38:131 emailgtw: SREPLY: status = 0(OK) ->192.168.3.101/48002
    May 16 10:55:38:131 emailgtw: RREQUEST: hubpost <-192.168.3.101/48002 h=306 d=1299
    May 16 10:55:38:131 emailgtw: pdsUserData Size=998
    May 16 10:55:38:131 emailgtw: rowid PDS_I 3 20
    May 16 10:55:38:131 emailgtw: nimid PDS_PCH 17 HT24240694-92945
    May 16 10:55:38:131 emailgtw: nimts PDS_I 11 1652637880
    May 16 10:55:38:131 emailgtw: arrival PDS_I 11 1652637880
    May 16 10:55:38:131 emailgtw: severity PDS_PCH 6 major
    May 16 10:55:38:131 emailgtw: prevlevel PDS_I 2 4
    May 16 10:55:38:131 emailgtw: level PDS_I 2 4
    May 16 10:55:38:131 emailgtw: message PDS_PCH 84 Average (6 samples) memory usa~
    May 16 10:55:38:131 emailgtw: subsys PDS_PCH 7 Memory
    May 16 10:55:38:131 emailgtw: sid PDS_PCH 8 1.1.1.2
    May 16 10:55:38:131 emailgtw: source PDS_PCH 14 192.168.3.104
    May 16 10:55:38:131 emailgtw: hostname PDS_PCH 5 hub1
    May 16 10:55:38:131 emailgtw: prid PDS_PCH 4 cdm
    May 16 10:55:38:131 emailgtw: robot PDS_PCH 5 hub1
    May 16 10:55:38:131 emailgtw: hub PDS_PCH 5 hub1
    May 16 10:55:38:131 emailgtw: nas PDS_PCH 14 uimserver_hub
    May 16 10:55:38:131 emailgtw: domain PDS_PCH 17 uimserver_domain
    May 16 10:55:38:131 emailgtw: supp_key PDS_PCH 16 memory/pagefile
    May 16 10:55:38:131 emailgtw: suppcount PDS_I 4 262
    May 16 10:55:38:131 emailgtw: supptime PDS_I 11 1652716479
    May 16 10:55:38:131 emailgtw: aots PDS_I 11 1652716537
    May 16 10:55:38:131 emailgtw: origin PDS_PCH 5 hub1
    May 16 10:55:38:131 emailgtw: tz_offset PDS_I 6 18000
    May 16 10:55:38:131 emailgtw: visible PDS_I 2 1
    May 16 10:55:38:131 emailgtw: dev_id PDS_PCH 34 D6C81776A2DF971B25B8C2507BFFA0~
    May 16 10:55:38:131 emailgtw: met_id PDS_PCH 34 M864081F9CBAD4871B2236EBF8E79A~
    May 16 10:55:38:131 emailgtw: i18n_token PDS_PCH 49 as#system.cdm.avrg_mem_usage_a~
    May 16 10:55:38:131 emailgtw: i18n_dsize PDS_I 4 296
    May 16 10:55:38:131 emailgtw: i18n_data PDS_PDS 220
    May 16 10:55:38:131 emailgtw: hostname PDS_PCH 5 hub1
    May 16 10:55:38:131 emailgtw: unit PDS_PCH 2 %
    May 16 10:55:38:131 emailgtw: value_last PDS_PCH 2 8
    May 16 10:55:38:131 emailgtw: value_limit PDS_PCH 2 1
    May 16 10:55:38:131 emailgtw: check_name PDS_PCH 14 PagefileError
    May 16 10:55:38:131 emailgtw: check_description PDS_PCH 37 Pagefile usage above error thr~
    May 16 10:55:38:131 emailgtw: robotname PDS_PCH 5 hub1
    May 16 10:55:38:131 emailgtw: type PDS_PCH 7 memory
    May 16 10:55:38:131 emailgtw: value_number PDS_PCH 2 6
    May 16 10:55:38:131 emailgtw: value PDS_PCH 2 8
    May 16 10:55:38:131 emailgtw: profile PDS_PCH 7 EmailP
    May 16 10:55:38:131 emailgtw: ao_argument PDS_PCH 4 NEW
    May 16 10:55:38:131 emailgtw: Looks like an alarm message
    May 16 10:55:38:131 emailgtw: Failed to expand assigned_at from PDS
    May 16 10:55:38:131 emailgtw: (pds_strip_hostname) hostname is hub1
    May 16 10:55:38:131 emailgtw: (pds_strip_hostname) hostname does not look like an ip address
    May 16 10:55:38:131 emailgtw: (pds_strip_hostname) stripped hostname is hub1
    May 16 10:55:38:131 emailgtw: (parse_to) created address list
    May 16 10:55:38:131 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:38:132 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:38:132 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:38:132 emailgtw: (get_nimuser_addr) looking up jose.romero@dayset.com
    May 16 10:55:38:132 emailgtw: (ht_find_profile) did not find 'jose.romero@dayset.com'
    May 16 10:55:38:132 emailgtw: (get_nimuser_addr) did not find jose.romero@dayset.com, checking hub
    May 16 10:55:38:132 emailgtw: SREQUEST: gethub ->192.168.3.101/48000
    May 16 10:55:38:132 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48000 h=37 d=324
    May 16 10:55:38:132 emailgtw: sockClose:0x1d17360:192.168.3.101/23590
    May 16 10:55:38:132 emailgtw: SREQUEST: _close ->192.168.3.101/48000
    May 16 10:55:38:132 emailgtw: SREQUEST: user_info ->192.168.3.101/48002
    May 16 10:55:38:132 emailgtw: RREPLY: status=not found(4) <-192.168.3.101/48002 h=37 d=0
    May 16 10:55:38:132 emailgtw: sockClose:0x1d17360:192.168.3.101/26439
    May 16 10:55:38:132 emailgtw: SREQUEST: _close ->192.168.3.101/48002
    May 16 10:55:38:132 emailgtw: (get_nimuser_addr) error from hub is: not found, retry count is 1
    May 16 10:55:38:132 emailgtw: (get_nimuser_addr) user jose.romero@dayset.com not a NimBUS user or does not have an email address set
    May 16 10:55:38:132 emailgtw: message before replacing html tags = Average (6 samples) memory usage is now 8%, which is above the error threshold (1%)
    May 16 10:55:38:132 emailgtw: message after replacing html tags = Average (6 samples) memory usage is now 8%, which is above the error threshold (1%)
    May 16 10:55:38:132 emailgtw: (send_it) parsing addresses: jose.romero@dayset.com
    May 16 10:55:38:132 emailgtw: (send_it) subject: Alarmas_UIM
    May 16 10:55:38:133 emailgtw: (send_it) locale[0]
    May 16 10:55:38:133 emailgtw: Sending...
    May 16 10:55:38:133 emailgtw: [Trying IP address [142.250.113.108]]
    May 16 10:55:38:252 emailgtw: 220 smtp.gmail.com ESMTP k19-20020a056870571300b000f169cbbb32sm4696776oap.43 - gsmtp
    May 16 10:55:38:252 emailgtw: EHLO uimserver
    May 16 10:55:38:293 emailgtw: 250-smtp.gmail.com at your service, [187.170.4.148]
    May 16 10:55:38:293 emailgtw: 250-SIZE 35882577
    May 16 10:55:38:293 emailgtw: 250-8BITMIME
    May 16 10:55:38:293 emailgtw: 250-STARTTLS
    May 16 10:55:38:293 emailgtw: 250-ENHANCEDSTATUSCODES
    May 16 10:55:38:293 emailgtw: 250-PIPELINING
    May 16 10:55:38:293 emailgtw: 250-CHUNKING
    May 16 10:55:38:293 emailgtw: 250 SMTPUTF8
    May 16 10:55:38:293 emailgtw: (send_it) smtp_open succeeded
    May 16 10:55:38:293 emailgtw: RSET
    May 16 10:55:38:333 emailgtw: 250 2.1.5 Flushed k19-20020a056870571300b000f169cbbb32sm4696776oap.43 - gsmtp
    May 16 10:55:38:333 emailgtw: MAIL FROM:<uimprobe@gmail.com>
    May 16 10:55:38:372 emailgtw: 530 5.7.0 Must issue a STARTTLS command first. k19-20020a056870571300b000f169cbbb32sm4696776oap.43 - gsmtp
    May 16 10:55:38:372 emailgtw: RCPT TO:<jose.romero@dayset.com>
    May 16 10:55:38:413 emailgtw: 530 5.7.0 Must issue a STARTTLS command first. k19-20020a056870571300b000f169cbbb32sm4696776oap.43 - gsmtp
    May 16 10:55:38:413 emailgtw: RSET
    May 16 10:55:38:455 emailgtw: 250 2.1.5 Flushed k19-20020a056870571300b000f169cbbb32sm4696776oap.43 - gsmtp
    May 16 10:55:38:455 emailgtw: (send_it) smtp_send failed - 554 One or more recipients failed
    May 16 10:55:38:455 emailgtw: ciOpen - cache path: /opt/nimsoft/niscache
    May 16 10:55:38:455 emailgtw: ciGetDeviceIdentifiers - smtp.gmail.com found (remote device) [D3636013E7E76F9FD48C4261AF35318D4]
    May 16 10:55:38:455 emailgtw: ciPostMessage - alarm
    May 16 10:55:38:455 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48001 h=37 d=28
    May 16 10:55:38:455 emailgtw: sockClose:0x1d1dc00:192.168.3.101/16225
    May 16 10:55:38:455 emailgtw: SREQUEST: _close ->192.168.3.101/48001
    May 16 10:55:38:455 emailgtw: ciClose - [C25CC5D787E1DED9005CEECA78A8826F4]
    May 16 10:55:38:455 emailgtw: QUIT
    May 16 10:55:38:494 emailgtw: 221 2.0.0 closing connection k19-20020a056870571300b000f169cbbb32sm4696776oap.43 - gsmtp
    May 16 10:55:38:494 emailgtw: SREPLY: status = 0(OK) ->192.168.3.101/48002
    May 16 10:55:38:494 emailgtw: RREQUEST: hubpost <-192.168.3.101/48002 h=306 d=1024
    May 16 10:55:38:494 emailgtw: pdsUserData Size=723
    May 16 10:55:38:494 emailgtw: rowid PDS_I 3 21
    May 16 10:55:38:494 emailgtw: nimid PDS_PCH 17 HT24240694-98670
    May 16 10:55:38:494 emailgtw: nimts PDS_I 11 1652662854
    May 16 10:55:38:494 emailgtw: arrival PDS_I 11 1652662854
    May 16 10:55:38:494 emailgtw: severity PDS_PCH 9 critical
    May 16 10:55:38:494 emailgtw: prevlevel PDS_I 2 5
    May 16 10:55:38:494 emailgtw: level PDS_I 2 5
    May 16 10:55:38:494 emailgtw: message PDS_PCH 29 Robot das-joserm is inactive
    May 16 10:55:38:494 emailgtw: subsys PDS_PCH 6 Robot
    May 16 10:55:38:494 emailgtw: sid PDS_PCH 6 1.2.2
    May 16 10:55:38:494 emailgtw: source PDS_PCH 13 192.168.3.95
    May 16 10:55:38:494 emailgtw: hostname PDS_PCH 11 das-joserm
    May 16 10:55:38:494 emailgtw: prid PDS_PCH 4 hub
    May 16 10:55:38:494 emailgtw: robot PDS_PCH 11 das-joserm
    May 16 10:55:38:494 emailgtw: hub PDS_PCH 5 hub1
    May 16 10:55:38:494 emailgtw: nas PDS_PCH 14 uimserver_hub
    May 16 10:55:38:494 emailgtw: domain PDS_PCH 17 uimserver_domain
    May 16 10:55:38:494 emailgtw: supp_key PDS_PCH 11 das-joserm
    May 16 10:55:38:494 emailgtw: suppcount PDS_I 4 894
    May 16 10:55:38:494 emailgtw: supptime PDS_I 11 1652716516
    May 16 10:55:38:494 emailgtw: aots PDS_I 11 1652716537
    May 16 10:55:38:494 emailgtw: origin PDS_PCH 5 hub1
    May 16 10:55:38:494 emailgtw: tz_offset PDS_I 6 18000
    May 16 10:55:38:494 emailgtw: visible PDS_I 2 1
    May 16 10:55:38:494 emailgtw: dev_id PDS_PCH 34 D0097ED1D5AE248A13C4328EC21927~
    May 16 10:55:38:494 emailgtw: met_id PDS_PCH 34 MEEF838116CE9349F5E36C7351BA7C~
    May 16 10:55:38:494 emailgtw: i18n_token PDS_PCH 21 as#hub.robot.alive.1
    May 16 10:55:38:494 emailgtw: i18n_dsize PDS_I 3 32
    May 16 10:55:38:494 emailgtw: i18n_data PDS_PDS 22
    May 16 10:55:38:494 emailgtw: robot PDS_PCH 11 das-joserm
    May 16 10:55:38:494 emailgtw: profile PDS_PCH 7 EmailP
    May 16 10:55:38:494 emailgtw: ao_argument PDS_PCH 4 NEW
    May 16 10:55:38:494 emailgtw: Looks like an alarm message
    May 16 10:55:38:495 emailgtw: Failed to expand assigned_at from PDS
    May 16 10:55:38:495 emailgtw: (pds_strip_hostname) hostname is das-joserm
    May 16 10:55:38:495 emailgtw: (pds_strip_hostname) hostname does not look like an ip address
    May 16 10:55:38:495 emailgtw: (pds_strip_hostname) stripped hostname is das-joserm
    May 16 10:55:38:495 emailgtw: (parse_to) created address list
    May 16 10:55:38:495 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:38:495 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:38:495 emailgtw: (ht_find_profile) found 'NEW'
    May 16 10:55:38:495 emailgtw: (get_nimuser_addr) looking up jose.romero@dayset.com
    May 16 10:55:38:495 emailgtw: (ht_find_profile) did not find 'jose.romero@dayset.com'
    May 16 10:55:38:495 emailgtw: (get_nimuser_addr) did not find jose.romero@dayset.com, checking hub
    May 16 10:55:38:495 emailgtw: SREQUEST: gethub ->192.168.3.101/48000
    May 16 10:55:38:495 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48000 h=37 d=324
    May 16 10:55:38:495 emailgtw: sockClose:0x1d17340:192.168.3.101/23594
    May 16 10:55:38:495 emailgtw: SREQUEST: _close ->192.168.3.101/48000
    May 16 10:55:38:495 emailgtw: SREQUEST: user_info ->192.168.3.101/48002
    May 16 10:55:38:495 emailgtw: RREPLY: status=not found(4) <-192.168.3.101/48002 h=37 d=0
    May 16 10:55:38:495 emailgtw: sockClose:0x1d17340:192.168.3.101/26443
    May 16 10:55:38:495 emailgtw: SREQUEST: _close ->192.168.3.101/48002
    May 16 10:55:38:495 emailgtw: (get_nimuser_addr) error from hub is: not found, retry count is 1
    May 16 10:55:38:495 emailgtw: (get_nimuser_addr) user jose.romero@dayset.com not a NimBUS user or does not have an email address set
    May 16 10:55:38:495 emailgtw: message before replacing html tags = Robot das-joserm is inactive
    May 16 10:55:38:495 emailgtw: message after replacing html tags = Robot das-joserm is inactive
    May 16 10:55:38:495 emailgtw: (send_it) parsing addresses: jose.romero@dayset.com
    May 16 10:55:38:495 emailgtw: (send_it) subject: Alarmas_UIM
    May 16 10:55:38:495 emailgtw: (send_it) locale[0]
    May 16 10:55:38:496 emailgtw: Sending...
    May 16 10:55:38:496 emailgtw: [Trying IP address [142.250.113.108]]
    May 16 10:55:38:617 emailgtw: 220 smtp.gmail.com ESMTP a13-20020a4a988d000000b0035eb4e5a6bfsm4280094ooj.21 - gsmtp
    May 16 10:55:38:617 emailgtw: EHLO uimserver
    May 16 10:55:38:662 emailgtw: 250-smtp.gmail.com at your service, [187.170.4.148]
    May 16 10:55:38:662 emailgtw: 250-SIZE 35882577
    May 16 10:55:38:662 emailgtw: 250-8BITMIME
    May 16 10:55:38:662 emailgtw: 250-STARTTLS
    May 16 10:55:38:662 emailgtw: 250-ENHANCEDSTATUSCODES
    May 16 10:55:38:662 emailgtw: 250-PIPELINING
    May 16 10:55:38:662 emailgtw: 250-CHUNKING
    May 16 10:55:38:662 emailgtw: 250 SMTPUTF8
    May 16 10:55:38:662 emailgtw: (send_it) smtp_open succeeded
    May 16 10:55:38:662 emailgtw: RSET
    May 16 10:55:38:698 emailgtw: 250 2.1.5 Flushed a13-20020a4a988d000000b0035eb4e5a6bfsm4280094ooj.21 - gsmtp
    May 16 10:55:38:698 emailgtw: MAIL FROM:<uimprobe@gmail.com>
    May 16 10:55:38:735 emailgtw: 530 5.7.0 Must issue a STARTTLS command first. a13-20020a4a988d000000b0035eb4e5a6bfsm4280094ooj.21 - gsmtp
    May 16 10:55:38:735 emailgtw: RCPT TO:<jose.romero@dayset.com>
    May 16 10:55:38:772 emailgtw: 530 5.7.0 Must issue a STARTTLS command first. a13-20020a4a988d000000b0035eb4e5a6bfsm4280094ooj.21 - gsmtp
    May 16 10:55:38:772 emailgtw: RSET
    May 16 10:55:38:809 emailgtw: 250 2.1.5 Flushed a13-20020a4a988d000000b0035eb4e5a6bfsm4280094ooj.21 - gsmtp
    May 16 10:55:38:809 emailgtw: (send_it) smtp_send failed - 554 One or more recipients failed
    May 16 10:55:38:809 emailgtw: ciOpen - cache path: /opt/nimsoft/niscache
    May 16 10:55:38:809 emailgtw: ciGetDeviceIdentifiers - smtp.gmail.com found (remote device) [D3636013E7E76F9FD48C4261AF35318D4]
    May 16 10:55:38:809 emailgtw: ciPostMessage - alarm
    May 16 10:55:38:809 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48001 h=37 d=28
    May 16 10:55:38:809 emailgtw: sockClose:0x1d1c3e0:192.168.3.101/16229
    May 16 10:55:38:809 emailgtw: SREQUEST: _close ->192.168.3.101/48001
    May 16 10:55:38:810 emailgtw: ciClose - [C25CC5D787E1DED9005CEECA78A8826F4]
    May 16 10:55:38:810 emailgtw: QUIT
    May 16 10:55:38:845 emailgtw: 221 2.0.0 closing connection a13-20020a4a988d000000b0035eb4e5a6bfsm4280094ooj.21 - gsmtp
    May 16 10:55:38:845 emailgtw: SREPLY: status = 0(OK) ->192.168.3.101/48002
    May 16 10:56:40:969 emailgtw: RREQUEST: _status <-192.168.3.101/19037 h=327 d=0
    May 16 10:56:40:969 emailgtw: SREPLY: status = 0(OK) ->192.168.3.101/19037
    May 16 10:56:40:969 emailgtw: RREQUEST: _close <-192.168.3.101/19037 h=326 d=0
    May 16 10:56:40:969 emailgtw: sockClose:0x1d17340:192.168.3.101/48025
    May 16 10:57:12:338 emailgtw: RREQUEST: _status <-192.168.3.234/60560 h=472 d=0
    May 16 10:57:12:338 emailgtw: SREPLY: status = 0(OK) ->192.168.3.234/60560
    May 16 10:57:12:339 emailgtw: RREQUEST: _close <-192.168.3.234/60560 h=471 d=0
    May 16 10:57:12:339 emailgtw: sockClose:0x1d17340:192.168.3.101/48025
    May 16 10:57:12:552 emailgtw: RREQUEST: get_os <-192.168.3.234/60565 h=471 d=0
    May 16 10:57:12:552 emailgtw: nimSockaddr2Ip - found 192.168.3.234
    May 16 10:57:12:552 emailgtw: SREQUEST: verify_login ->192.168.3.101/48000
    May 16 10:57:12:553 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48000 h=37 d=56
    May 16 10:57:12:553 emailgtw: sockClose:0x1d1bbc0:192.168.3.101/23779
    May 16 10:57:12:553 emailgtw: SREQUEST: _close ->192.168.3.101/48000
    May 16 10:57:12:553 emailgtw: SREPLY: status = 0(OK) ->192.168.3.234/60565
    May 16 10:57:12:555 emailgtw: RREQUEST: _close <-192.168.3.234/60565 h=471 d=0
    May 16 10:57:12:555 emailgtw: sockClose:0x1d17340:192.168.3.101/48025
    May 16 10:57:14:181 emailgtw: RREQUEST: get_os <-192.168.3.234/60566 h=471 d=0
    May 16 10:57:14:181 emailgtw: nimSockaddr2Ip - found 192.168.3.234
    May 16 10:57:14:182 emailgtw: SREQUEST: verify_login ->192.168.3.101/48000
    May 16 10:57:14:182 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48000 h=37 d=55
    May 16 10:57:14:182 emailgtw: sockClose:0x1d1bbc0:192.168.3.101/23792
    May 16 10:57:14:182 emailgtw: SREQUEST: _close ->192.168.3.101/48000
    May 16 10:57:14:182 emailgtw: SREPLY: status = 0(OK) ->192.168.3.234/60566
    May 16 10:57:14:183 emailgtw: RREQUEST: _close <-192.168.3.234/60566 h=471 d=0
    May 16 10:57:14:183 emailgtw: sockClose:0x1d17340:192.168.3.101/48025
    May 16 10:58:10:094 emailgtw: RREQUEST: get_os <-192.168.3.234/60574 h=471 d=0
    May 16 10:58:10:094 emailgtw: nimSockaddr2Ip - found 192.168.3.234
    May 16 10:58:10:094 emailgtw: SREQUEST: verify_login ->192.168.3.101/48000
    May 16 10:58:10:095 emailgtw: RREPLY: status=OK(0) <-192.168.3.101/48000 h=37 d=55
    May 16 10:58:10:095 emailgtw: sockClose:0x1d1bbc0:192.168.3.101/23911
    May 16 10:58:10:095 emailgtw: SREQUEST: _close ->192.168.3.101/48000
    May 16 10:58:10:095 emailgtw: SREPLY: status = 0(OK) ->192.168.3.234/60574
    May 16 10:58:10:096 emailgtw: RREQUEST: _close <-192.168.3.234/60574 h=471 d=0
    May 16 10:58:10:096 emailgtw: sockClose:0x1d17340:192.168.3.101/48025
    May 16 10:58:15:283 emailgtw: RREQUEST: test_smtp_login <-192.168.3.234/60576 h=481 d=55
    May 16 10:58:15:283 emailgtw: test_smtp_login from 192.168.3.234/60576
    May 16 10:58:15:283 emailgtw: [Trying IP address [142.250.113.108]]
    May 16 10:58:15:369 emailgtw: 220 smtp.gmail.com ESMTP w133-20020acadf8b000000b00326414c1bb7sm3897342oig.35 - gsmtp
    May 16 10:58:15:369 emailgtw: EHLO uimserver
    May 16 10:58:15:435 emailgtw: 250-smtp.gmail.com at your service, [187.170.4.148]
    May 16 10:58:15:435 emailgtw: 250-SIZE 35882577
    May 16 10:58:15:435 emailgtw: 250-8BITMIME
    May 16 10:58:15:435 emailgtw: 250-STARTTLS
    May 16 10:58:15:435 emailgtw: 250-ENHANCEDSTATUSCODES
    May 16 10:58:15:435 emailgtw: 250-PIPELINING
    May 16 10:58:15:435 emailgtw: 250-CHUNKING
    May 16 10:58:15:435 emailgtw: 250 SMTPUTF8
    May 16 10:58:15:435 emailgtw: (cmd_test_smtp_login) smtp_open succeeded
    May 16 10:58:15:435 emailgtw: (cmd_test_smtp_login) no user specified, not testing authentication
    May 16 10:58:15:435 emailgtw: QUIT
    May 16 10:58:15:473 emailgtw: 221 2.0.0 closing connection w133-20020acadf8b000000b00326414c1bb7sm3897342oig.35 - gsmtp
    May 16 10:58:15:473 emailgtw: SREPLY: status = 0(OK) ->192.168.3.234/60576
    May 16 10:58:15:473 emailgtw: RREQUEST: _close <-192.168.3.234/60576 h=471 d=0
    May 16 10:58:15:473 emailgtw: sockClose:0x1d17340:192.168.3.101/48025




    Attachment(s)

    log
    emailgtw.log   26 KB 1 version


  • 4.  RE: Emailht probe SMTP server(s) not responding: 554 One or more recipients failed

    Broadcom Employee
    Posted May 16, 2022 12:10 PM
    Hi Jose,

    Show this to your mail admin.

    May 16 10:55:37:747 emailgtw: Sending...
    May 16 10:55:37:747 emailgtw: [Trying IP address [142.250.113.108]]
    May 16 10:55:37:879 emailgtw: 220 smtp.gmail.com ESMTP j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:37:879 emailgtw: EHLO uimserver
    May 16 10:55:37:934 emailgtw: 250-smtp.gmail.com at your service, [187.170.4.148]
    May 16 10:55:37:934 emailgtw: 250-SIZE 35882577
    May 16 10:55:37:934 emailgtw: 250-8BITMIME
    May 16 10:55:37:934 emailgtw: 250-STARTTLS
    May 16 10:55:37:934 emailgtw: 250-ENHANCEDSTATUSCODES
    May 16 10:55:37:934 emailgtw: 250-PIPELINING
    May 16 10:55:37:934 emailgtw: 250-CHUNKING
    May 16 10:55:37:934 emailgtw: 250 SMTPUTF8
    May 16 10:55:37:934 emailgtw: (send_it) smtp_open succeeded
    May 16 10:55:37:934 emailgtw: RSET
    May 16 10:55:37:975 emailgtw: 250 2.1.5 Flushed j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:37:975 emailgtw: MAIL FROM:<uimprobe@gmail.com>
    May 16 10:55:38:015 emailgtw: 530 5.7.0 Must issue a STARTTLS command first. j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:38:015 emailgtw: RCPT TO:<jose.romero@dayset.com>
    May 16 10:55:38:051 emailgtw: 530 5.7.0 Must issue a STARTTLS command first. j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:38:051 emailgtw: RSET
    May 16 10:55:38:091 emailgtw: 250 2.1.5 Flushed j26-20020a9d739a000000b006060322127bsm4031639otk.75 - gsmtp
    May 16 10:55:38:091 emailgtw: (send_it) smtp_send failed - 554 One or more recipients failed

    Do you have the TLS option selected in the emailgtw probe?

    Steve

    ------------------------------
    Support Engineer
    Broadcom
    US
    ------------------------------



  • 5.  RE: Emailht probe SMTP server(s) not responding: 554 One or more recipients failed

    Posted May 16, 2022 12:18 PM
      |   view attached
    if I have it selected




  • 6.  RE: Emailht probe SMTP server(s) not responding: 554 One or more recipients failed

    Broadcom Employee
    Posted May 16, 2022 01:04 PM
    Edited by Stephen Danseglio May 16, 2022 01:14 PM
    I tested this using the gmail mail server as well and saw the same results/same 554 error. As far as I can tell this has nothing to do with the the UIM emailgtw s I would suggest focusing on gmail. Search the web on that error.  This is an issue when trying to use gmail SMTP mail server as reported by many others. Discuss with the mail admin and show them the error.

    Normally a SMTP 554 error code message also contains some additional debug info:

    554, "5.6.0", Mail message is malformed. Not accepted.
    554, "5.6.0", Message exceeded 50 hops, this may indicate a mail loop.
    554, "5.7.0", Too Many Unauthenticated commands.

    1. Check your server's IP for any possible blacklisting.
    2. If not blacklisted, request your IP be whitelisted by the receiving server.
    3. The incoming server thinks that your email is spam, or your IP has been blacklisted.

    Steve
    ------------------------------
    Support Engineer
    Broadcom
    US
    ------------------------------