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Alerts not coming for event id's from Ntevel Probe

  • 1.  Alerts not coming for event id's from Ntevel Probe

    Posted 02-21-2019 02:24 AM

    Hi All,

     

    I am facing an issue where event ID's configured on a server are not throwing alerts when found.

    We are monitoring event ID 394 for AD FS/Admin logs.

    alert generation is selected for on event type.

    AD FS admin log is selected in log category, I could see 394 events in status tab , which ensures 394 event was generated on server.

    Also please note i also found 1 alert generated for event in  AD FS logs  for separate  profile configured on same server.

    There is an error found on ntevl log which I need to understand what does this mean ,and what action needs to be taken.

     

    Kindly suggest what needs to be done here.

     

     

    Thanks

    Aditi



  • 2.  Re: Alerts not coming for event id's from Ntevel Probe

    Posted 02-21-2019 08:58 AM

    Based on the message text 'error getting task category for event details' it will be helpful to check the event in window's event viewer.



  • 3.  Re: Alerts not coming for event id's from Ntevel Probe

    Posted 02-21-2019 09:30 AM

    Hi David ,

    Thanks for reply , but server team confirmed that event Id was generated and no alert came.

    So what exactly we should be looking for on window's event viewer.

    Also is there any changes required to be done on  Ntevl probe. Or anything else need to be checked kindly suggest. 

     

    Thanks

    Aditi



  • 4.  Re: Alerts not coming for event id's from Ntevel Probe

    Posted 02-21-2019 09:58 AM

    Certainly my logic can be totally wrong, but 'error getting task category for event details' is to be understood that the probe read the event and was unable to get the details due to something with the it, most likely the category. No doubt someone else will have a better idea.



  • 5.  Re: Alerts not coming for event id's from Ntevel Probe

    Posted 02-21-2019 10:18 AM

    Hi Aditi,

     

    Please open a support case so this can be properly researched, analyzed and resolved.

     

    Best Regards,

    Steve