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Data_engine probe not coming up on HA hub

  • 1.  Data_engine probe not coming up on HA hub

    Posted 04-25-2019 07:56 AM

    Hi Team, Gene_Howard , Brahma CA Unified Infrastructure Management Nimsoft 

     

    We are facing issue getting our data_engine probe up on HA hub ,

    **when our primary went down , we got to know data_engine on secondary was not working , it was in red (error state) .
    **all the data_engine related probes are not coming up .
    **we tried activating them manually still they were in error state
    **logs are not getting generated in these probes even after fresh restart
    ** for data_engine we even tried starting it manually from cmd promt , got thelogs for few minutes still the probe went down ,
    **we tried replacing the probe version , did not helped
    **once our primary was up we tried deliberately deactivating our primary data_engine sill the one on secondary is not working .

    Kindly guide us if we are missing on to something .

    Regards
    Pragya Kulshreshtha

     

    #data_engine 



  • 2.  Re: Data_engine probe not coming up on HA hub

    Posted 04-25-2019 08:04 AM

    Please open a support case and share the data_engine.cfg from the Primary and the HA failover hub, and the HA.cfg.

     

    Regards,

    Steve



  • 3.  Re: Data_engine probe not coming up on HA hub

    Posted 04-25-2019 12:21 PM
      |   view attached


  • 4.  Re: Data_engine probe not coming up on HA hub

    Posted 04-25-2019 01:05 PM

    Case updated.